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Sonore microRendu Support Request


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I need some help/support please.

 

I have purchased a microRendu from the FORMER Australian distributor who has since given up his business.

 

http://www.vortexbox.com.au/home.html

 

[email protected]

 

I purchased a microRendu from him but cannot get it to work. It is clear that the former Australian distributor is a bit burnt out running the business as a part time venture and just wants to get rid of me.

 

Whenever the microRendu is connected I get this:

 

NoDetected.thumb.jpg.c39259d554a5b017696e5be7450eaf64.jpg

 

I have tried disconnecting and reconnecting. I have tried restarting the computer. 

 

I contact the former distributor who asked that I send the microRendu back. He now claims there is nothing wrong with the unit and is now demanding that I pay return shipping.

 

He claims:

 

1. That I am so abjectly ignorant about how to use the microRendu that I didn't have device set to run the correct app (Roon Ready mode). He claims he has fixed the problem by setting it into Roon Ready mode.

2. That it is a problem with my Ethernet network. 

 

Unfortunately, whenever I connect my microRendu I cannot even get it to be recognised by Sonicorbiter.com so that I can switch it to run in Roon Ready Mode.

 

The trouble with claim Nr 2 is that I also own an ultraRendu and SonicTransporter (the microRendu was for a second system). As I write, I am quite happily listening to music through my SonicTransporter and ultraRendu:

 

Sonicorbiter.thumb.jpeg.c4463a213409e091194255d9c9d22ce9.jpeg

 

Both units are recognised perfectly well without any problems. I happily switch between different modes using the Audio App Switcher eg in MPD/DNLA mode with Audirvana. So much for the idea that it is my abject stupidity in being too dumb to know how to switch modes using the Audio App Switcher (BTW I have done a science PhD and have had to troubleshoot far more complex things than this). I am equally sceptical about the idea that I am just too much of an imbecile to troubleshoot Ethernet network issues. I think there is just a problem with my microRendu unit.

 

If I leave the power supply units and ALL cabling/connections etc EXACTLY the same, except swapping in the microRendu, it fails to work. 

 

I swap in the ultraRendu and everything works again.

 

I swap in the microRendu nothing works.

 

I swap in the ultraRendu again and everything is fine again.

 

I swap back the microRendu and nothing works. Restart everything etc over and over. Remove and reinsert microSD card over and over again. Same result. 

 

I swap back the ultraRendu and everything is fine again.

 

Repeat this process of swapping in the microRendu and ultraRendu to get the same result over and over and over and over and over and over again. 

 

The former distributor states that my microRendu, after being sent back, works perfectly well in his computer audio setup. It is all my fault. I have no confidence in this claim and think the former Australian distributor is just burnt out, completely over running his former part-time business, and unwilling to make any effort to genuinely provide support. He considers me an idiot and an abject nuisance, a irritating pest who just refuses to pay up and go away. If he really did care about his business he would never have given it up, so any claim to "caring" about old customers is clearly false.

 

Please advise.

 

 

 

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BTW I forgot to mention, yes, I have tried removing and reinserting the microSD card. I have repeated this procedure more times than I can count.

 

Please do not suggest removing and reinserting the microSD card as I am sick of doing this over and over and over again.

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The first thing I always do is determine if the device is active on my network. Assuming you have a PC, go here and download Advanced IP Scanner.

https://www.advanced-ip-scanner.com/

 

After you install the program, check to see what  your PC's IP address is in network settings. When you launch IP Scanner, it will default to  192.168.0.xxx for your routers IP range. If the first three positions are different for your

IP address, you will need to correct in IP Scanner and  if you have a large network (multiple routers) the address range may be larger than just the last position.

 

Once you have the range right, start the scan. You should see your already working Sonore devices pop up in the list of IP addresses and they will have a carat symbol in left column; when you click that it will display that they have an http page advertised for their web interface, you can right click that for a connect option to open up their web configuration page.

 

The question now is do you see the microRendu at all, and if so does it show the http connect option? If it does, I would try connecting to it this way, if you can go through the menu options, save all parameters and power cycle. BTB I understand the microRendu has some power up timing quirks compared to ultraRendu, you may want to power it up first, then connect your powered up asynch USB device.

 

Regards,

Dave

 

Audio system

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On 9/4/2018 at 6:26 AM, vortecjr said:

I'm confused...do you have the unit?

 

At the moment it is with the seller. I am reluctant to pay for return shipping on a device that doesn't work.

 

p.s. I am a Mac user, so the advice to Windows users isn't relevant to me.

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On 9/3/2018 at 5:05 PM, Sator said:

BTW I forgot to mention, yes, I have tried removing and reinserting the microSD card. I have repeated this procedure more times than I can count.

 

Please do not suggest removing and reinserting the microSD card as I am sick of doing this over and over and over again.

 

Did you try the UltraRendu SD card into the MicroRendu slot ? ?

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21 minutes ago, Sator said:

 

Oh my, why didn't I think of that? 

 

Why?

 

Why?

 

Why?

 

Arggghhhhh

 

Maybe that Phd .....???....

 

Anyway. You may also verify that you haven’t set any fixed IP adress to that specific MAC adress. 

 

Also power of your switch as that may remember the UltraRendu Mac on its port, so it needs a refresh. 

 

In any case, if he is claiming it works, I guess you have no other choice than pay that cost. Can’t be that much. Right or wrong. He might even did a reinstall  of the SW on the SD card, but you can’t prove that of cause. 

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The point is that if I am paying for the service I have every right to demand that every possible avenue be explored and the device thoroughly tested in advance of payment. A fool and his money are soon parted.

 

I also have a right to know what potential problems have been tested for. Then and only then, should I pay for return shipping. That is only fair.

 

So send all your suggestions to:

 

[email protected]

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So this isn’t actually (only) about the freight cost. Hm, well you may be right in your statement above, but I’m not sure if that will bring you the MicroRendu back. 

 

So my suggestion to you is, to change your goal from being right into having a working unit returned.  How much is the cost ? 20 Australian dollars or so ?

 

I can’t speak on behalf of Jesus, but I’m sure if your unit against all odds isn’t working when it’s returned, I’m sure he will assist you.

 

Furter you could ask that reseller of a screenshot up front of a working unit with IP and MAC. 

The MAC will be a prove for both of you, and you can’t actually blame him, unless  of cause he is mad enough to supply you with a false MAC adress. 

 

BTW the only reason (for me) to email him would be to purchase a very reasonable priced MicroRendu that isn’t returned to it’s right owner  ?

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6 minutes ago, Sator said:

So any further suggestions for things I should ask the ex-AU seller to check on the unit prior to shipping back?

 

I don't have a PhD sadly but if it's working for Peter at his end, then there's nothing else for him to check at his end?

 

Maybe JR can contact Peter offline to confirm.

 

These things are always best resolved offline - just cc JR in your emails...

 

http://www.sonore.us/contact.html

 

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