Official Qobuz Issues Thread

[gdpr]

15 minutes ago, luisma said:

I have qobuz installed on my laptop, phone and associated in roon. Yesterday around 1pm I was listening to qobuz content through roon, stopped around 1:30 pm and closed the roon app. Went out and around 4 pm tried to qobuz in the car, laptop at home was off and no one was using roon, I started getting constantly a message like "qobuz is a personal app and you cannot play simultaneously in several devices" is this may be a bug or known condition? How many devices can you have associated and / or possibly playing at the same time.?

You can have 3 devices associated and playing at the same time.

You can eventually try to clear the list of assosciated devices in Qobuz - My account - My settings - My devices . 

Devices will (re-)associate when you start playing .

see also Qobuz - Help - Help Center (left down the page)

 

Dirk

[left channel]

@luisma that certainly sounds like a bug. A key part of @ddetaey's answer is "playing at the same time". Please let us know if the problem goes away by itself, or if you have to clear the devices in your account control panel.

[luisma]

It went away about 10 min after getting the message, during these 10 min I could not play and the message was repeated over and over again. I could have done the trial but decided to pay for sublime (which kind of I regret because I can use qobuz marginally in terms of content and I cannot cancel Tidal yet because of this , I should have done the trial and then switch over full subscription). So I guess you both @left channel and @ddetaey you are on sublime too as you are regulars on these threads, just checking to see if we are comparing apples to apples subscriptions wise (maybe the trial could have different kind of restrictions?)

Qobuz Support maybe because of the beta is not very responsive yet, I opened a ticket mentioning issues with content a few days ago and no answer yet, thanks to @dmackta for promptly answering here in this thread. The content issues could be also related to roon, money for nothing from brother in arms, played yesterday on my qobuz phone app did not played and skipped in roon selecting same qobuz album saying title was unavailable so I guess a few more things have to be polished. 

 

Met few of the qobuz team at Florida audio last Friday, some cool kid named Eric, nice guy, I mentioned very politely the MQA 2L issue and he asked me if I was part of the.... And I said "mob? No I'm not but I kind of disagree with the statement, he said qobuz stands behind their statement which is fair, anyways good to see some faces. Someone else David Solomon was also there demoing some content at the Mark Levinson room. 

 

 

 

[left channel]

@luisma glad it went away after 10 minutes. Odd that you didn't have more than 3 devices in rotation anyway. The Qobuz system seems to see each instance as a separate device, and clearly the database wasn't updated quickly enough in your case. I expect that they will continue to improve the server side, just as they are working on improvements to the clients.  Also customer service: last month I received a reply about the US beta within two days, but I'm sure they're overwhelmed with new questions and new staffing in US right now.

I subscribe to Sublime+ in the UK, and a Studio plan with one month free in the US beta. If all goes well then later this year I will probably sign up for a year of Studio with two months free, and drop the UK account. Studio did not exist when I originally signed up in the UK, and I don't purchase enough downloads to make Sublime+ worthwhile. I'm able to "roam" in either country, so-to-speak; it's just signup and payment that are now tied to local addresses.

Great to hear the Qobuz USA team is roaming too! Thanks for representing. Anything new and interesting at the Florida Audio Expo from Qobuz or others? I'm planning my AXPONA schedule now.

[luisma]

11 minutes ago, left channel said:

glad it went away after 10 minutes. Odd that you didn't have more than 3 devices in rotation anyway. 

Just tested now simultaneous streaming phone and roon and works, funny I just received 5 minutes ago an email from support at qobuz, maybe they noticed my post? 

 

Just tested the content availability in qobuz app vs roon, definitely there is a problem, roon is behind somehow and cannot play much content, I will post screenshots here 

 

Show was small, 6 floors at about 6 to 8 exhibitors per floor, mostly local dealers with cost effective and more expensive rooms side by side. Since this is Florida and there is a lot of apartments and small space housing most exhibitors were showing small speakers, bookshelves etc. 

 

My impressions. 

 

There were impressive rooms with good sound, Martin Logan / Parasound and VAC /Von Schweikert audio, these were the bigger rooms and more expensive as well but by comparison and IMO However and it may have been the content been played the Mark Levinson room demoing JBLs Classic L100 in a tiny room by comparison sounded amazing, I think his name is Dave not sure with Mark Levinson he was playing good content and maybe the impression was there. 

At RMAF one good sound was Paradigm with the persona bookshelves and Anthem, they were at Florida as well but instead the bookshelves they demoed the big towers (go figure different than the others) sound was very good as usual. 

 

Nola open baffle brio Quattro very good sound. 

 

The most impressive room for the money and convenience (and please don't get the pitchforks out) Vanatoo, these little speakers with their built in dac and class d amp and sub output with automatic xover project some sound for people on a budget. I know we won't be replacing our systems but I think I will get a pair for bedroom and terrace use. Very good unexpected sound. 

 

The spendor audio a7 (little spendor) was very good as well 

 

So my favorites were mark levinson jbl, paradigm anthem , spendor a7 with vpi and creek audio and definitely vanatoo 

 

By the way the spendor was auditioned with a mono cartridge and I wasn't missing stereo at all 

 

Sorry for the long description 

 

[luisma]

Note jbl was not listed at the ML room but Wilson audio just so happened he was playing the jbl at that the exact time I was there 

[luisma]

So this is money for nothing playing on the app, notice the remaster image all good 

 

Then search on roon with 2 Tidal versions 1 qobuz version 

 

When trying to play fails, notice the image of the album is different so what's going on? Am I doing something wrong? 

 

Very frustrated because I cannot play through roon and as stated still rely on Tidal having paid a sublime sub 

 

[luisma]

The remaster shows in Tidal but not on qobuz, but ONLY on roon not the qobuz app 

I think I created a Playlist in qobuz thinking the content will be directly referenced in roon bypassing a possibly faulty search but failed as well 

[goon525]

With a UK Sublime+ account, I’ve never found the remastered versions of the Dire Straits albums.

[spin33]

22 minutes ago, luisma said:

The remaster shows in Tidal but not on qobuz, but ONLY on roon not the qobuz app 

I think I created a Playlist in qobuz thinking the content will be directly referenced in roon bypassing a possibly faulty search but failed as well 

 

Using a Qobuz US Beta account I am able to find the Brothers In Arms Remaster (and the Remaster of Communique as well) in a Roon search, add them to Roon library and play them. 

[luisma]

3 hours ago, spin33 said:

 

Using a Qobuz US Beta account I am able to find the Brothers In Arms Remaster (and the Remaster of Communique as well) in a Roon search, add them to Roon library and play them. 

Let me try searching directly 

[luisma]

Using a US paid account search shows 1 Tidal remaster album and 1 qobuz version, nothing else in my case, maybe the thumbnail for qobuz even though different is the remaster but cannot play 

[David Craff]

On 2/9/2019 at 1:49 AM, rickca said:

@David Craff a couple of minor things that should be simple to do.

 

When you click on 'See all new releases' within a genre like Classical, Qobuz just adds one more row of albums.  You have to click it again to see all the new releases.  I don't understand why it's designed like this.

 

Also, when you click on 'See Digital Booklet' the type is nearly always too small and I have to click the plus sign at least once to enlarge it to something you can actually read. 

 

Thanks for this feedback.

 

1. I'll look at this, I'm agree about the navigation for new releases.

 

2. I'll check what we can do for this booklet view. We need to find a solution for all screen size.

[rickca]

2 minutes ago, David Craff said:

I'll check what we can do for this booklet view. We need to find a solution for all screen size.

Sometimes the booklet comes up sideways.  Can we get something to turn it 90 degrees?  Re accommodating various screen sizes, maybe zoom of the booklet needs to be a configurable option.

[David Craff]

20 hours ago, ddetaey said:

You can have 3 devices associated and playing at the same time.

 

Hi,

 

That's wrong, you can have 3 devices but you cannont play at the same time. Only one device for the same account can play at the same time.

[David Craff]

6 minutes ago, rickca said:

Sometimes the booklet comes up sideways.  Can we get something to turn it 90 degrees?  Re accommodating various screen sizes, maybe zoom of the booklet needs to be a configurable option.

 

Ok I'll check this too

[tapatrick]

2 weeks into trialing Qobuz hires (UK) and still getting intermittent problems & stoppages, especially with a playlist, either my own or Qobuz. Often needs the play button pressing again after a track has finished. I don't have this problem on Tidal.

[David Craff]

33 minutes ago, tapatrick said:

2 weeks into trialing Qobuz hires (UK) and still getting intermittent problems & stoppages, especially with a playlist, either my own or Qobuz. Often needs the play button pressing again after a track has finished. I don't have this problem on Tidal.

 

How did you use Qobuz, play.qobuz.com, desktop application ???

[Peter Hyatt]

20 hours ago, goon525 said:

With a UK Sublime+ account, I’ve never found the remastered versions of the Dire Straits albums.

 

 

 

I have it in mine. 

[goon525]

With a UK Sublime+ account, I’ve never found the remastered versions of the Dire Straits albums.

41 minutes ago, Peter Hyatt said:

 

 

 

I have it in mine. 

How are you finding them, Peter? With a UK Sublime+ account, I only see one version of each DS album, when searching via iPad app for 'Dire Straits'. Admittedly, it’s not absolutely clear these are the originals, but in the absence of any labelling, I assume they’re not the mid 90s remasters.

[tapatrick]

4 hours ago, David Craff said:

 

How did you use Qobuz, play.qobuz.com, desktop application ???

I play everything through Roon. 

[Musicophile]

6 hours ago, David Craff said:

 

Thanks for this feedback.

 

1. I'll look at this, I'm agree about the navigation for new releases.

 

2. I'll check what we can do for this booklet view. We need to find a solution for all screen size.

The new releases issue really is annoying even for me as a French subscriber. There is no obvious way to get all new releases, just “La Grande Sélection Qobuz”. 

 

Having a full exhaustive listing of all new releases not just the ones selected by Qobuz would be a truly great feature. 

[Mark Dirac]

I am having to pick tracks which are not hi-res! - my Chromecast Audio has begun experiencing dropouts on 96k. Not 16/44, and not 24/44. It has been working fine for weeks, but has been doing this for about 5 days now. Anyone else getting this with CCA?

 

My internet is fine (70Mbps), the CCA is connected over ethernet, and I have tried two different DACs. Also tried casting both from Windows10 and from Android. UK account, not beta. Works fine with DAC fed by Windows PC and DAC fed by Android. 

 

I assume that Qobuz is feeding a different stream  / from different IP address to a CCA than it would to a PC (don't really know why I should assume this) and I suspect that this could be what is wrong.

[Axell]

I am getting those dropouts since July last year. Both, with CCA and Chromecast built-in devices, Germany.

 

https://support.google.com/chromecast/thread/356030?hl=en

 

 

[Mark Dirac]

I have just spent 50 minutes IMing with Chromecast support. What a strange character these mega corporates have. If they were individuals, we would definitely describe them as mentally insane. As expected, no progress at all. Except to point out that the current CCA software has been upgrade since the support thread you posted above Axell. (Is now 1.36) So could be a new or different or re-emergent bug. (I am intrigued that it only started for me last week.)