Official Qobuz Issues Thread

[vintageaxeman]

24 minutes ago, RBO said:

This has been happening a lot recently, however, it’s not affecting everyone. I for one, was unaffected when it happened recently. 
 

The “good” thing is that all of the faves you have in Qobuz will come back on their own at some point. You do not need to do anything apart from wait. 
 

Roon are saying this is caused by Qobuz servers and they have been working on a permanent fix for some time now. 
 

Curious what Qobuz have to say about this. 

Thanks, RBO.

I had read about that somewhere. Whether it IS Roon OR Qobuz of course is a different matter.

It's a bit like having a problem with your house after two different trades have had to work together and they just blame each other. I would like to bang Roon's and Qobuz's heads together about this. We're paying alot of money for it not to work.

I did have the same problemearlier in the year and the missing items DID reappear, but I'm not sure if that was me suceeding by doing things, or their (whoever!) end getting it sorted.

But now it's happened again.

Bugger.

PS I might start a Qobuz Users page on Facebook, as there isn't one. There are 3 Roon User groups.

[RBO]

3 hours ago, vintageaxeman said:

but I'm not sure if that was me suceeding by doing things, or their (whoever!)

It was them :) There is nothing you can do. They always come back on their own. 
 

You can still access your Qobuz library by accessing Qobuz through Roon. 
 

As for blaming someone, Roon are pointing at Qobuz. 
 

I also have Tidal and it never happened with them. It’s always Qobuz. 

[Tinnitus Andronicus]

On 9/30/2021 at 8:58 AM, Tinnitus Andronicus said:

I used to have a link for a Qobuz release request form so that I can request an album available on other platforms but not on Qobuz. That link is no longer working, so I will post here.I want to purchase this album as a lossless download:

 

Love Hurts Love Heals by Rebekah Del Rio

 

It is available as a lossy download at Apple Music and Amazon and I will not pay for lossy audio files. It is available as a FLAC download at Tidal at their typical high price of $17.99 and I tried three times to purchase it there, twice on Firefox browser with credit card and PayPal payment and once on Chrome with PayPal and got an error message every time. I submitted a support request with Tidal and did not even receive an email confirmation of doing so, nor any email showing payment was processed. I guess Tidal is broken and that's fine, I stopped buying music there when I found I could get the same music on Qobuz much cheaper. But Qobuz doesn't have this album.

 

Please add it to your catalog and I will buy it. Thanks.

 

 

For the record I got a reply from Tidal that the album was removed from sale but not taken off the store. So apparently it has been withdrawn from digital distribution and so Qobuz is not likely to offer it either. Whether I will have to try to buy the MP3 from Amazon will be my own to decide, if I can still get it there.

[David Craff]

On 10/4/2021 at 10:59 AM, RBO said:

Curious what Qobuz have to say about this. 

 

Hi,

 

This is true, the issue come from our server.

We are in constant communication with Roon, don't worry about it.

This problem is being resolved.

 

Regards

[RBO]

11 minutes ago, David Craff said:

 

Hi,

 

This is true, the issue come from our server.

We are in constant communication with Roon, don't worry about it.

This problem is being resolved.

 

Regards

As always, thanks for the quick reply David. 

[RBO]

Where has the albums section gone? Found it’s also gone for artists like Fleetwood Mac. Used to sit right in between top tracks and appears on.
 

[David Craff]

15 minutes ago, RBO said:

Where has the albums section gone? Found it’s also gone for artists like Fleetwood Mac. Used to sit right in between top tracks and appears on.
 

 

 

Issue already fixed this day

[RBO]

32 minutes ago, David Craff said:

 

 

Issue already fixed this day

Thanks for the quick reply David. 

[Ropet]

@David Craff Now Lumïn has added a very welcome feature where you can read the pdf booklet on the screen, se images below. At the same I notice that many albums do not include the booklet. Is that due to music companies do not include it or is that linked to your workload and selection?

 

Just curious to know for my understanding.

 

 

[David Craff]

1 hour ago, Ropet said:

@David Craff Now Lumïn has added a very welcome feature where you can read the pdf booklet on the screen, se images below. At the same I notice that many albums do not include the booklet. Is that due to music companies do not include it or is that linked to your workload and selection?

 

Just curious to know for my understanding.

 

 

 

 

Hi,

 

The booklet depends on the supplier. It's an ongoing war for us to get this booklet and I think it's going to get harder and harder. The CD market is down and this booklet comes with that product. I'm not sure the booklet will exist in a market without physical content. But this is not the end so let's keep getting it :)

 

Regards

[111MilesToGo]

 

3 hours ago, Ropet said:

@David Craff Now Lumïn has added a very welcome feature where you can read the pdf booklet on the screen, se images below. At the same I notice that many albums do not include the booklet. Is that due to music companies do not include it or is that linked to your workload and selection?

 

Just curious to know for my understanding.

 

 

 

2 hours ago, David Craff said:

 

 

Hi,

 

The booklet depends on the supplier. It's an ongoing war for us to get this booklet and I think it's going to get harder and harder. The CD market is down and this booklet comes with that product. I'm not sure the booklet will exist in a market without physical content. But this is not the end so let's keep getting it :)

 

Regards

 

+1 !!! I do second that. Personally, I have really liked the sleeves and sometimes even booklets in the old vinyl era, all done in an easily readable print size. CD booklets of course came with every CD, but the print got finer and less readable. At that time, we didn't know and cherish what we had ... Now we are in the era of online contents as streams or download stores, and the availability of booklets as pdf files unfortunately is being seen by some as a nice to have only.

 

However: The availability of CD-type booklets as pdf files with streamed audio is just one aspect in a much bigger war that is currently going on - the war of boutique stores and demanding customers against the supermarkets and the masses. You know, all these supermarkets with their names beginning with a capital-A ... and others. "Even" Tidal (oops, forgive me) doesn't have booklets. I do want the booklets, as pdf files delivered by the labels themselves, in particular since the metadata within audio files all too often are not exactly precise and comprehensive. In addition, I see

n an increasing trend e.g. on musicbrainz that people are acting on their own and add booklet scans to the release entry, unfortunately often in less than optimum quality.

 

So I do support Qobuz in any action that distinguishes you from the overwhelming supermarkets. Please keep on following your path to provide the best audio and additional content like CD booklets to everybody. Let's try to get some of the things connoisseurs want to more and more people! (And not the other way 'round.)

[rodrigaj]

PDF booklets were a feature of Primephonic that made their service so much better than other streaming services. Sadly, they were bought out by apple several weeks ago. Gone is their search function and their PDF booklets. They also made an effort, when booklets were not available, to verify the recording date (i.e., not just release dates).

 

I believe Idagio is the only streaming service that fills this classical music void. Qobuz has the PDF booklets now, but the search function still lacks the rigourous metadata maintenance  that only a classical music service can offer.

 

Still, Qobuz is far better than Tidal and Spotify.

[111MilesToGo]

48 minutes ago, rodrigaj said:

PDF booklets were a feature of Primephonic that made their service so much better than other streaming services. Sadly, they were bought out by apple several weeks ago. Gone is their search function and their PDF booklets. They also made an effort, when booklets were not available, to verify the recording date (i.e., not just release dates).

 

I believe Idagio is the only streaming service that fills this classical music void. Qobuz has the PDF booklets now, but the search function still lacks the rigourous metadata maintenance  that only a classical music service can offer.

 

Still, Qobuz is far better than Tidal and Spotify.

Primephonic = case in point of the a.m. war - sad.

[David Craff]

On 10/11/2021 at 11:08 PM, rodrigaj said:

I believe Idagio is the only streaming service that fills this classical music void. Qobuz has the PDF booklets now, but the search function still lacks the rigourous metadata maintenance  that only a classical music service can offer.

 

Qobuz has owned the booklets since the beginning of the service. And in the beginning, the booklets were scanned by Qobuz employees before receiving them from the supplier.

[thegios]

Quboz is not working anymore on Android Auto. Anyone else?

[starace]

Idagio-have not tried; was curious due to a post above. No gapless for non-iOS users. Think about that-as bad as non-gapless music playback can be for non-classical genres, it is *essential* for Classical.

 

Deezer also has problems with gapless playback (advertised as such, but not in practice-I canceled my trial due to that.) They rightly claim flac files are gapless (true!), but these flac files are *not played* gapless-"near gapless", with an audible click artifact, or worse, a track starting slightly earlier. It is as if their player itself is causing these "gapless playback" issues. I may have stuck with them if they were indeed true gapless.

 

*Qobuz is true-gapless.* I kept my subscription for Qobuz after a month because I also liked their library for the genres I enjoy (especially classical.) Still , there are indeed many "gaps", but only in their library, and their artist tagging is horrible (artists/bands with the same name will ruin your searches... John Williams and John Williams are not one and the same; and a similar situation with a few band names accross genres.)

 

I do not know how Qobuz library acquisition works, but I do hope it is always expanding. I have enjoyed many obscure classical tracks, but some releases that I think "important" (they are actually nice niche albums that I know or already possess in CD format) are missing. Many older artists are near forgotten, some famous, others not so much. I am however happy most of the time with my searches.

 

Please fix:

 

Double/triple artist results with the same name. The system should discriminate and not be fooled by identical results (the aforementioned John Williams guitar vs conductor is an egregious case, but does happen frequently with other musicians as well.)

 

App speed is subpar compared to Tidal/Deezer/Amazon/Spotify. I like how it looks, but the speed is horrendous for lower powered Android based CPUs. The latest versions are even slower and buggier, rather than better optimized. What it offers should be balanced with how it works-quantity vs quality. Do not sacrifice the latter, as not everyone has a powerful system for Qobuz. My Note 9 runs latest versions like a breeze; my SR25 can only use a specific version from last Summer, otherwise it gets too slow and offline downloads even get lost/deleted (problem discussed earlier by myself in this thread.) The SR25 is very slow compared to the Note 9 even with the right version, but now it generally runs much better, and without downloaded file self-deletions.

 

If Qobuz was able to run flawlessly through all platforms and did not have these artist search issues, it would be near perfect in most ways. Not interested in paying extra to another company to "fix" Qobuz. (Also, I make my own "music discovery" and honestly need no such feature in my daily use, for the most part.)

 

*Please optimize and keep improving the Qobuz app. It is objectively the slowest option I have used.*

 

Be well-apologies if my comments come off as harsh.

 

[mikeear]

On 6/23/2021 at 5:02 PM, David Craff said:

 

We prepare a dedicated version for M1 for September.

 

Hi @David Craff, how is Apple silicon support coming along? September has come and gone.

 

Regards Mike

[David Craff]

3 hours ago, mikeear said:

 

Hi @David Craff, how is Apple silicon support coming along? September has come and gone.

 

Regards Mike

 

Hi,

 

Sorry no bandwich to work on it. Autoplay feature was more important to do. Hope to have time now to work on it.

 

Regards

[Talisman]

The artist Qobuz has listed as "Janice" (on this track, for example): https://play.qobuz.com/album/zrebsi6uufafa isn't the one in the bio. The bio is of a different artist, Cantopop star Janice Vidal, who is of Korean/Filipino descent, not the proper artist, who is a black Swedish performer. The releases are correct; the bio is wrong.

[David Craff]

On 10/17/2021 at 11:48 PM, starace said:

Idagio-have not tried; was curious due to a post above. No gapless for non-iOS users. Think about that-as bad as non-gapless music playback can be for non-classical genres, it is *essential* for Classical.

 

Deezer also has problems with gapless playback (advertised as such, but not in practice-I canceled my trial due to that.) They rightly claim flac files are gapless (true!), but these flac files are *not played* gapless-"near gapless", with an audible click artifact, or worse, a track starting slightly earlier. It is as if their player itself is causing these "gapless playback" issues. I may have stuck with them if they were indeed true gapless.

 

*Qobuz is true-gapless.* I kept my subscription for Qobuz after a month because I also liked their library for the genres I enjoy (especially classical.) Still , there are indeed many "gaps", but only in their library, and their artist tagging is horrible (artists/bands with the same name will ruin your searches... John Williams and John Williams are not one and the same; and a similar situation with a few band names accross genres.)

 

I do not know how Qobuz library acquisition works, but I do hope it is always expanding. I have enjoyed many obscure classical tracks, but some releases that I think "important" (they are actually nice niche albums that I know or already possess in CD format) are missing. Many older artists are near forgotten, some famous, others not so much. I am however happy most of the time with my searches.

 

Please fix:

 

Double/triple artist results with the same name. The system should discriminate and not be fooled by identical results (the aforementioned John Williams guitar vs conductor is an egregious case, but does happen frequently with other musicians as well.)

 

App speed is subpar compared to Tidal/Deezer/Amazon/Spotify. I like how it looks, but the speed is horrendous for lower powered Android based CPUs. The latest versions are even slower and buggier, rather than better optimized. What it offers should be balanced with how it works-quantity vs quality. Do not sacrifice the latter, as not everyone has a powerful system for Qobuz. My Note 9 runs latest versions like a breeze; my SR25 can only use a specific version from last Summer, otherwise it gets too slow and offline downloads even get lost/deleted (problem discussed earlier by myself in this thread.) The SR25 is very slow compared to the Note 9 even with the right version, but now it generally runs much better, and without downloaded file self-deletions.

 

If Qobuz was able to run flawlessly through all platforms and did not have these artist search issues, it would be near perfect in most ways. Not interested in paying extra to another company to "fix" Qobuz. (Also, I make my own "music discovery" and honestly need no such feature in my daily use, for the most part.)

 

*Please optimize and keep improving the Qobuz app. It is objectively the slowest option I have used.*

 

Be well-apologies if my comments come off as harsh.

 

 

Hi,

 

Thanks for this feedback.

 

Some answer for you

 

About the Qobuz Library. We add lot's of content all day and deal with new supplier to have more content in the library. We have already reached the number of 83 millions of track and this is not the end.

 

About duplicate artist. You need to know that there is no official and international ID for artist, so when we get content from an artist we only knows is name. So we have to deal with all artist with the same name without any strong information to distinguish one from another. As well as the different possible spellings of the same artist. We work on it to apply better algo and remove lot's of duplicate artist.

 

I will forward your issue about the application, to the dev team.

 

Regards

[thegios]

Any chance  I can have an answer on why Quboz is not working anymore on Android Auto?

[David Craff]

30 minutes ago, thegios said:

Any chance  I can have an answer on why Quboz is not working anymore on Android Auto?

 

I use it every day and without issue. What happen when you try to use it ?

[David Craff]

19 hours ago, Talisman said:

The artist Qobuz has listed as "Janice" (on this track, for example): https://play.qobuz.com/album/zrebsi6uufafa isn't the one in the bio. The bio is of a different artist, Cantopop star Janice Vidal, who is of Korean/Filipino descent, not the proper artist, who is a black Swedish performer. The releases are correct; the bio is wrong.

 

Hi and thanks for this feedback.

We are currently working on this matching issue for all Qobuz catalog.

 

Regards

[thegios]

4 hours ago, David Craff said:

 

I use it every day and without issue. What happen when you try to use it ?

Error "Quboz seems not to be working at the moment".

 

Quboz latest stable version.

Android Auto latest stable version.

Xiaomi Mi11

 

[David Craff]

50 minutes ago, thegios said:

Error "Quboz seems not to be working at the moment".

 

Quboz latest stable version.

Android Auto latest stable version.

Xiaomi Mi11

 

 

Did you try to disconnect your phone to your car and connect it again ?