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22 minutes ago, Stereo said:

livepinkfloyd isn’t completely alone in his wishes for unlimited likes. Took 6 years and 542 pages of comments and nearly 13,000 votes by customers/potential customers before Spotify did something about it. See here:  https://community.spotify.com/t5/Live-Ideas/All-Platforms-Your-Library-Increase-maximum-Songs-allowed-in/idi-p/733759

 

And this is only from those that new where to go and ask for the feature. Imagine if more of their users knew about it. Plenty of comments of users getting frustrated and leaving which isn’t good for business either. A good point made by a few posters in saying normal users could (and have hit these limits) just by liking songs over time. Some are young kids/teenagers that are new to music and haven’t built up a collection yet and not every user is an old man with a big collection just getting into streaming for the first time but both are customers that count and should be accommodated for. As the young will collect over time then what happens?

It also took Spotify the same length of time and prodding by customers to implement a HiFi tier. Users want these things. Spotify posted somewhere how they were able to lift the limit and not have it big their system down and I believe they stated they would share how they did it if other services were interested.  Unfortunately I can’t remember where I found that info. as it was a while ago. Customers aren’t always wrong unless they are overbearing and demeaning of course. Listen to your customers they want to help because there is something they like that your company provides in the first place and they want to see you improve and therefore survive. You can’t be in business if you don’t have any or enough of them to pay the bills at least.


I agree with you. 
 

As a consumer of all the services, I hate when I have to use an app in a way the company wants me to. I like options and want to use it however I please. however, I try to understand the larger picture that my needs may be far below the needs of others. 
 

I hate when the tail wags the dog. 

Founder of Audiophile Style

Announcing The Audiophile Style Podcast

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8 minutes ago, The Computer Audiophile said:


I agree with you. 
 

As a consumer of all the services, I hate when I have to use an app in a way the company wants me to. I like options and want to use it however I please. however, I try to understand the larger picture that my needs may be far below the needs of others. 
 

I hate when the tail wags the dog. 

I understand but I also don’t like it when the dog bites the hand that feeds it. 

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4 minutes ago, The Computer Audiophile said:

Agree. You seeing that here?

From you no. I like your site and I thank you for providing it. I’m also happy with Qobuz being active here. If you read my second to last post above I am upset and feel insulted that they haven’t even bothered to communicate with me about my issue and I have been nice in my attempts to communicate with them and extremely patient. I’ve tried for a year now. Any other customer would of gotten really mad and left already. I’m paying for a basic feature that works for every user except for myself due to some odd glitch in their system. It’s definitely not my hardware or software as it properly worked for me when I first started using Qobuz then something happened and it’s been screwed up since. Yes I’ve uninstalled and reinstalled the software multiple times and updated every update since. Hasn’t fixed the problem. It is definitely in their system somewhere and affects my account for some odd reason. I tried contacting them with customer service and Sebastian said he forwarded my message to the proper personnel. Got no response and no fix, contacted David Craft who said he would forward it to the right personnel. Got no response or fix. Contacted Denis Thebaud the owner who CC’d his deputy CEO Georges Fornay and I received no response or fix, I tried emailing Georges straight with no response. I PM’d Dan Mackta here and no response yet from him. I did get an email from Nitha Veraporn letting me know I won the livestream contest from two weeks ago and I politely asked her to pass on the free six month subscription I won to an alternate winner if she would forward my message to Dan as well. No response yet although this was a couple days ago. I also was invited to be a Qobuz beta tester a little while after my issue started and I have sent in several feedback requests and notes about my problem as well as screen recordings illustrating the issue to them over the past year through the report logs with no response or fix. These communication attempts were spread out over a year. WTF?!?! How would you feel? What am I supposed to do now? Other than post it publicly here that I really did not want it to come to but I have no other choice now so I guess I just did. Dan if you’re reading this please help me get this problem fixed already. Although now I am highly bummed out about the favorites limit as that seriously completely hinders me as well. Thanks.

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Consumer attitudes about how companies should treat them have clearly evolved.  In certain cases, like Facebook, Google, Instagram, etc. where we the consumer is the product that the Company sells to its advertisers, we ought to have a lot of voice in what those websites look like, do with our data, respond to us...but the reality is that they are so big, that we individually have no voice whatsoever.  By contrast, on a site like this, where we, as consumers, also provide much of the content, Chris is very much involved in wanting to hear from us and make improvements to the site that matter to us.  

 

But Qobuz, Tidal and Roon are real product sites, they primarily offer a product/service they have built and that we want to buy.  They also have real and viable competition, so that if we don't like their product, we can go elsewhere.  But, I can easily see that they do not view us as having the same authority over them and their product offerings as do the sites where we are "the product."  

 

Interestingly, Roon has created Roon Community to address much of this and it both enlists members of the Community to assist new members with questions, but it also serves as a way to measure how many users actually share a particular question, problem or dislike -- allowing them to respond accordingly.  Senior Executives from the Company regularly participate on the forum and offer their views/answers.  

 

I'm not sure why Tidal/Qobuz choose not to do something similar.  Even Jussi at Signalyst (the maker of HQPlayer) uses forums here and at Roon to both respond to his customers and allow his more sophisticated customers to respond to user questions.  Both places provide a lot of useful information.   In that regard, this Official Qobuz thread serves the same purpose -- raise your issues here and Qobuz will see which issues create a lot of common feelings and which don't.  

 

But I don't see it as Qobuz, Tidal or Roon's responsibility to respond to single user questions or issues.  Hopefully, they have millions of users and it makes no economic sense to respond to them one at a time--but a lot of sense to respond to shared issues that hundreds or thousands raise as concerns.  If we don't expect Google, Microsoft, Apple or Facebook to reply to us individually (when we are the product), I hardly see how we should expect that from companies that actually sell real products...

Synology NAS>i7-6700/32GB/NVIDIA QUADRO P4000 Win10>Qobuz+Tidal>Roon>HQPlayer>DSD512> Fiber Switch>Ultrarendu (NAA)>SMSL M500 DAC> Bryston SP3 pre>Levinson No. 432 amps>Magnepan (MG20.1x2, CCR and MMC2x6)

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47 minutes ago, David Craff said:

I would like to tell you this to clarify things.

 

To "livepinkfloyd": Before saying that we did not have the "courage" (to be polite) to answer you, I invite you to look at my answers to your problem.
And if that's not enough for you and others, I'll say it one last time here:

I've prioritized finding a solution to this problem in the next sprint of the development team.

A sprint is a series of tasks to be done over 2 weeks. Following this sprint, a new version of the application is created, tested and deployed.
So yes, between your request, the analysis of the problem, the search for a solution, the correction, the creation of the application, the tests of the application .... without forgetting the consequent list of tasks that we already have in progress. It is possible that the problem will not be corrected in a minute but in XX weeks or month.

 

Unfortunately as you noticed on Linkedin (yes Qobuz reads your messages) we are a small company. The development team of the Desktop application (which also manages other applications) is only 3 developers. So it takes time, much more than a company with big resources like Spotify or even Tidal.

 

Regarding the problem of limiting the number of tracks to 1000 in a playlist.

My personal opinion is that I find it messy a playlist with more than 1000 tracks, but I understand the need to be able to classify, arrange, order his library in Qobuz. This said my opinion has no impact on this limit. It is linked to a technical problem and especially a guarantee of stability of our servers. Our current structure is not able to ensure a strong stability of the service if we increase this limit. We are aware of the problem, we are working every day to improve the service and this also passes through our infra structure. But again, this takes a lot of time.

 

Having a community, a dedicated service like Roon offers.

This is currently being thought about/created. But it should not be seen only as the creation of a forum that would take a few hours. It is also necessary to recruit or train people for the management of the space, to be able to answer to the members, to connect the forum to other Qobuz services, etc... Currently for my application (Qobuz PC/MAC), in the meantime, I come on this forum in order to help you, to answer you and to make the application evolve.

 

And as much I can answer easily when it concerns the things that I manage at Qobuz that when it is not the case, I can only forward your feedback to the people or services concerned. And once done, I'm sorry but I'm not going to go looking for an answer every day to make one for you. I am not a messenger.

 

I stop my message on this, because I have many things to do and I would not like to have new remarks or criticisms of our customers :D

 

Regards

 

As an IT Manager, I fully understand.

On the other side I understand frustration of paying customers.

 

It seems to me you are growing in an unexpected way on the international market, and you are now facing with some issues (in terms or tech architecture and development organization) that needs to be solved. Look at Chromecast integration and uPnP/DLNA that are buggy.

 

Now the main problem is that what someone defines important for someone else is not important.

 

If you ask me Chromecast integration needs to be solved asap for both web and android app,athens dlna 🙃

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8 hours ago, Stereo said:

Dan if you’re reading this please help me get this problem fixed already.

Hi, I read it all, the problem is on our radar and improving user library management is a big deal that we are working on. But if what you were wanting was an easy fix it would have been done already. Any issue you can think of, we know about. We are doubling the number of engineers on our team. It will still take longer than you want it to. 

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On 3/27/2021 at 4:23 PM, johnwilk said:

Qobuz for Mac now launches only a blank white screen, although Qobuz works perfectly in Roon and on iPads. I reported this a week ago, had an acknowledgment e-mail, and have followed up twice but heard nothing further. I cannot download my purchases because also the tar archive, after lengthy download, has 0 bytes. Downloaded, reinstalled, same result. I'm a longtime subscriber, Sublime, still via French subscription. Any suggestions, since Qobuz support seems non-existent?

 

Hi

 

If you don't take care of your import tracks you can try to remove all the content from the directory "library/application support/qobuz/" and launch the application.

 

Regards

Qobuz Product Manager for Desktop, Web Player and Search Engine.

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1 hour ago, dmackta said:

Hi, I read it all, the problem is on our radar and improving user library management is a big deal that we are working on. But if what you were wanting was an easy fix it would have been done already. Any issue you can think of, we know about. We are doubling the number of engineers on our team. It will still take longer than you want it to. 

At least I finally got somewhat of an answer. Thank you. The more insight you and David can give us as you have with today’s posts the better we can understand and make decisions about what we as customers can decide to do. Hopefully my bug gets fixed at some point. Just realize I can’t wait forever either. At least I may have some hope now which has bought you some time. Hopefully you can continue to grow your staff to help keep up with your workload.

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2 hours ago, thegios said:

Look at Chromecast integration and uPnP/DLNA that are buggy.


I agree. Give us an app that can work directly with our streamer. Like Chromecast or develop your own connect like How Spotify or Tidal have. That way you are focussing all your energy on YOUR own tech. Rather than trying to integrate with Roon and million other 3rd party software. That way if someone is using a 3rd party app to access Qobuz it doesn’t become your responsibility. It’s good to have support for other platforms but I hope you can first focus on which you can control and have lesser dependancies. We are cheering for Qobuz to win. 

 

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16 minutes ago, BrownMagic said:


I agree. Give us an app that can work directly with our streamer. Like Chromecast or develop your own connect like How Spotify or Tidal have. That way you are focussing all your energy on YOUR own tech. Rather than trying to integrate with Roon and million other 3rd party software. That way if someone is using a 3rd party app to access Qobuz it doesn’t become your responsibility. It’s good to have support for other platforms but I hope you can first focus on which you can control and have lesser dependancies. We are cheering for Qobuz to win. 

 

 

uPnP/dlna is a standard and it actually works: if you have Bubble uPnP on Android you can stream to a dlna enabled amplifier. What does not work is dlna from Quboz web app itself (full of bugs and actually disabled). Quboz android app does not even have the dlna feature. And you get bit perfect.

 

Chromecast is not a standard, but it's a protocol built into a lot of devices and if implemented at full capacity you can stream up to 24/192 so in theory you'll get bit perfect. My Nvidia Shield TV implements Chromecast protocol at full potential, the Google puck is capped at 24/96 I think.

 

I believe dlna and Chromecast is all you need to cover most power users.

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20 minutes ago, David Craff said:

Indeed we are growing but we have to manage a technological debt which is holding us back on many things. We can say that bad choices have been made in the past, as in all societies, but that things are getting better and better. It's only a question of time and I understand that the customer can lose patience

Technical debt is like a debt with Mafia: if you ignore it for too long, you wake up one day with a gun at your forehead and either you pay or you die :-)

 

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2 minutes ago, thegios said:

uPnP/dlna is a standard and it actually works


Doesn’t seem to work on the Mac Qobuz app. I am waiting for the new Chromecast receiver update to see if it address the drop out issues. 

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Just now, BrownMagic said:


Doesn’t seem to work on the Mac Qobuz app. I am waiting for the new Chromecast receiver update to see if it address the drop out issues. 

As I said, if you use other 3rd party dlna enabled apps, it works: Quboz apps (web, android, iOS) have instead problems. On web app it was enabled but was buggy and eventually it's been disabled. On Android app it was never available.

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David Craff - After lots of typing by lots of people the simple question I asked has still not been answered -> If I leave until the service works when I return will my favorites still be there or do I start over? Did I miss your answer?

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1 minute ago, BrownMagic said:


Can you please explain how this can be done? You mean like Use Mconnect to access Qobuz? 

Yes, mConnect is another option. I had already paid for Bubble uPnP, but mConnect is similar. You know the HEOS app for Denon and Marantz? It's simply a dlna enabled app made by Denon, same concept as for mConnect or Bubble uPnP.

 

Honestly I still prefer using Android or Win Quboz app as UI is much better than any 3rd party dlna app.

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1 hour ago, thegios said:

Technical debt is like a debt with Mafia: if you ignore it for too long, you wake up one day with a gun at your forehead and either you pay or you die :-)

 

That's why the team is focus on it.

Qobuz Product Manager for Desktop, Web Player and Search Engine.

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1 hour ago, livepinkfloyd said:

David Craff - After lots of typing by lots of people the simple question I asked has still not been answered -> If I leave until the service works when I return will my favorites still be there or do I start over? Did I miss your answer?

 

If you stop your streaming plan and not delete your account, your playlist, favorite and purchase are not removed.

Qobuz Product Manager for Desktop, Web Player and Search Engine.

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2 hours ago, BrownMagic said:

I agree. Give us an app that can work directly with our streamer. Like Chromecast or develop your own connect like How Spotify or Tidal have. That way you are focussing all your energy on YOUR own tech. Rather than trying to integrate with Roon and million other 3rd party software. That way if someone is using a 3rd party app to access Qobuz it doesn’t become your responsibility. It’s good to have support for other platforms but I hope you can first focus on which you can control and have lesser dependancies. We are cheering for Qobuz to win. 

 

This is what I plan to do with the desktop application. 

I would like to point out that the teams that manage the partner integrations and those that manage our applications are not the same. However, we all use the same API which is managed by another team.

Qobuz Product Manager for Desktop, Web Player and Search Engine.

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9 minutes ago, Cebolla said:

 

Does the lower case 'u' mean some new (lower?) standard for UPnP (Universal Plug and Play) or perhaps you mean 'micro PnP' (whatever that may be)? 🙃

 

 

:-D I'm writing from my phone so the corrector decides ;-)

 

9 minutes ago, Cebolla said:

 

 

You can actually combine both apps on Android, ie, use the Qobuz app with Android's built-in share feature to share to the BubbleUPnP app the tracks you're interested in playing on the UPnP/DLNA streamer.

 

Really? There's aklwys time to learn :-) That would be the best: using an app with a nice UI on a bit perfect protocol.

Only problem is that when I go to share in the Quboz Android app I only see my device and the Shield TV.

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