Jump to content

Recommended Posts

On 1/11/2021 at 1:01 PM, MarkusBarkus said:CD - res appear to download. Hi-res interrupted. Tried individual files too. I will try on a different network/machine at friend's house another time.

I was finally able to download the files I purchased. This was achieved on a laptop that previously failed, but this time used on a different network, so it's not the laptop or browser.


FYI: browser was Firefox.


That said, I do not believe the network was the issue, as I later tried and succeeded in downloading the CD res files at home, *and* the download failed repeatedly on the second network, until we tried track-by-track.

 

This issue was with the hi-res files, and with archiving related actions.

 

By selecting the hi-res files a track at a time, it is possible to get the file, but all of the hi-res tracks then came over without meta-data, which is a hassle, and must be added.

 

In the case of the CD res files, I could download the entire offer as a Tar file. Of course, you also have to download a tool to unpack the files.

 

For those of you happily using Qobuz, are you going through this process, or are you using the Qobuz app, which I have to assume is a better experience?
 

Frankly, I don't think I would go through this process a second time. I had intended to purchase the plan that allowed streaming and discounted downloads. I had planned to purchase several things I have been streaming.

 

Lastly, I have to say, the CS support and UX I had were awful. 
 

It took days to receive email replies, on multiple occasions. 
 

The download experience not using the Q app on hi-res files is amateurish. I recognize that is harsh, but wow, that was a klugey series of work-arounds.

 

Perhaps, downloading/using the app is better? I may try that at some point, but recall: I am on a trial membership, evaluating my potential relationship to a new service.
 

Streaming: A+

Catalog: A-

Downloading: D-
(since I finally could download, I couldn't grade as F).

 

Files:

Tardo Hammer: Simple Pleasures--CD.

Tsuyoshi Yamamoto: Speak Low--CD. 
Kenny Dorham: Una Mas--192/

Kenny Dorham: TrompetaToccata--192/

Lee Morgan: The Cooker--192/

Link to post
Share on other sites
22 minutes ago, MarkusBarkus said:

I was finally able to download the files I purchased. This was achieved on a laptop that previously failed, but this time used on a different network, so it's not the laptop or browser.


FYI: browser was Firefox.


That said, I do not believe the network was the issue, as I later tried and succeeded in downloading the CD res files at home, *and* the download failed repeatedly on the second network, until we tried track-by-track.

 

This issue was with the hi-res files, and with archiving related actions.

 

By selecting the hi-res files a track at a time, it is possible to get the file, but all of the hi-res tracks then came over without meta-data, which is a hassle, and must be added.

 

In the case of the CD res files, I could download the entire offer as a Tar file. Of course, you also have to download a tool to unpack the files.

 

For those of you happily using Qobuz, are you going through this process, or are you using the Qobuz app, which I have to assume is a better experience?
 

Frankly, I don't think I would go through this process a second time. I had intended to purchase the plan that allowed streaming and discounted downloads. I had planned to purchase several things I have been streaming.

 

Lastly, I have to say, the CS support and UX I had were awful. 
 

It took days to receive email replies, on multiple occasions. 
 

The download experience not using the Q app on hi-res files is amateurish. I recognize that is harsh, but wow, that was a klugey series of work-arounds.

 

Perhaps, downloading/using the app is better? I may try that at some point, but recall: I am on a trial membership, evaluating my potential relationship to a new service.
 

Streaming: A+

Catalog: A-

Downloading: D-
(since I finally could download, I couldn't grade as F).

 

Files:

Tardo Hammer: Simple Pleasures--CD.

Tsuyoshi Yamamoto: Speak Low--CD. 
Kenny Dorham: Una Mas--192/

Kenny Dorham: TrompetaToccata--192/

Lee Morgan: The Cooker--192/

I just tested downloading a 24/192 album I purchased a while ago and had the same issue as you. I have 1 Gbps up/down fiber internet service and am using macOS 11.1 with Safari. Here's what happened when I tried to download the album. I recorded the screen. 

 

Founder of Audiophile Style

Announcing The Audiophile Style Podcast

Link to post
Share on other sites

I would say look at the connection between you and Qobuz server. I bet there is an issue between.

Current:  JRiver 26 on Win 10 PC (AMD Ryzen 5 2600 with 32 GB RAM) or Daphile on an AMD A10-5700 with 8 GB RAM

DAC - TEAC UD-501 DAC 

Amplification - Bow Technologies Wazoo Integrated (great amp - silly name)

Speakers: Wharfedale Linton Heritage - KEF LS50 - ELAC unifi UB5's - Linn Tukans - others......

Cables: Tara Labs RCS Reference speaker cables and DiMarzio Interconnects

Link to post
Share on other sites

There's a little bug in the Qobuz desktop player with playlists. If a user selects a series of tracks to delete from a playlist, and those tracks happen to be near the bottom of the screen, the "Remove from playlist" option is truncated off the bottom of the screen. The user must scroll down to reveal the option to remove those tracks.

 

playlist bug.jpg

Link to post
Share on other sites
1 hour ago, Talisman said:

There's a little bug in the Qobuz desktop player with playlists. If a user selects a series of tracks to delete from a playlist, and those tracks happen to be near the bottom of the screen, the "Remove from playlist" option is truncated off the bottom of the screen. The user must scroll down to reveal the option to remove those tracks.

 

playlist bug.jpg

 

Thanks for this feedback, I will create a ticket to fix it.

 

Regards

Qobuz Product Manager for Desktop, Web Player and Search Engine.

Link to post
Share on other sites
On 1/18/2021 at 12:25 PM, Tinnitus Andronicus said:

I may have mentioned this here before, I can't recall for sure, but for better or worse...

 

As usual search is your friend.  You already know the full and complete answer, but let's go ahead and revisit it... for reasons.

 

They have contracted a service to go through the entire catalog + new entries which seeks out duplicate copies of albums, incorrect album art, and sorts combined artists.  This is a very slow process.  They are a very small and committed team who are honestly working as hard as they can on all of the issues repeatedly mentioned. 

 

The elephant in the room here is how much effort a massively pressing piracy concern took away from more seemly organizational concerns.  

Link to post
Share on other sites
46 minutes ago, Balthazar B said:

That'll give you a taste of the elephant's nether regions.

 

Hilarious. And gross.

 

46 minutes ago, Balthazar B said:

Just google qobuz piracy reddit.

 

Wow! I had no idea people were publicly discussing (and doing) such a thing. I hope Qobuz has fixed that loophole by now.

 

It seems the reddit thread has had no action the past 10 months, so I assume it's been fixed by Qobuz now.

 

The price of 12 months Qobuz Studio plan is only ~50% more than Spotify (depends on where in the world you are, exchange rates etc) but you get top notch quality! 

 

 

Link to post
Share on other sites

There are a number of voices that were quite prominent in making Qobuz believe this site held a pool of international members with whom their participation could be mutually beneficial.  Many of which undoubtedly would like to see a prevailing air of courtesy and respect maintained outside of those happier days. 

 

Numerous of the outstanding issues will persevere for some time to come.   I felt mention of one which may not have fully registered with everyone could possibly diffuse some of the building tensions.  We started out as, have built the framework to be, supportive of @David Craff et al in equal amounts as they offer personal support when it is asked for.  Give them the benefit of the doubt they are working as hard as they claim and keep in mind a little encouragement wouldn't go astray.        

Link to post
Share on other sites
16 hours ago, rando said:

We ... have built the framework to be, supportive 

I'm an enthusiastic fan of Qobuz, as others are fans of DACs, headphones etc. But for me, there's nowhere to chat and gossip about Qobuz. I don't think there are any other products/services whose main thread is titled "issues"? The other thread, "features", is helpfully focussed carefully upon product management feedback. Is it perhaps a pity that most discussion of Qobuz is always associated with "issues"?

Link to post
Share on other sites

I see by following this post that some Qobuz specialist are ready to help .... And I need help !

 

I own a superb Technics SE-R1 +SU-R1, its SQ on my B&W 802D3 is sublime. But, the SU-R1 is not able to stream Qobuz (my favourite source) songs when in higher resolution than standard (16/44).  All Hi-Res songs blocks, lags, pauses and restarts. I'm fighting with Technics for a year, without any success nor response but a short answer stating that "Qobuz flow is very high !"

 

I'm quite surprised that a so called Reference streamer is not able to read Qobuz (Tidal the same) songs in Hi-Res ! Could a Qobuz technically knowledgeable person explain to me why Qobuz flow would be so "special" according to Technics sayings ? All other streamers I know from 100$ to 100K$  read Qobuz Hi-Res songs without any glitches .... 

 

Is there also around someone with relationship with Technics who could help them to move and respond ?

 

• Flying NOE - Driving CJ & JK - Listening Technics - B&W •

Link to post
Share on other sites
1 hour ago, Balthazar B said:

@deho, how are you feeding the digital data into the SU-R1?

Synology router with double connection (4G + ADSL) to my ethernet (cat 6 wired) home network and to the RJ45 input of the SU-R1 through an AQVox switch. I try to control it through mConnect on my iPad but it doesn't work with Hi-Res songs. It works well when I feed the SU-R1 with Qobuz through a Mac Mini and Audirvana. My frustration comes from the fact that I should not have to pass by a Mac or anything else but rather stream directly the Qobuz flow to the SU-R1 streamer and control it only with mConnect

 

• Flying NOE - Driving CJ & JK - Listening Technics - B&W •

Link to post
Share on other sites

I made several checks and the speed of my internet connexion or home network are not the culprits ... I rather suspect a bad implementation of DNLA/UpNp standards by Technics .... which generate some kind of incompatibility with Qobuz (or Tidal) Hi-Res streams ....

 

• Flying NOE - Driving CJ & JK - Listening Technics - B&W •

Link to post
Share on other sites
1 hour ago, deho said:

It works well when I feed the SU-R1 with Qobuz through a Mac Mini and Audirvana. My frustration comes from the fact that I should not have to pass by a Mac or anything else but rather stream directly the Qobuz flow to the SU-R1 streamer and control it only with mConnect

 

Thus determining this is not a Qobuz issue.  Nor is it a Tidal issue by your own admission in the following post. 

 

Please consider making a new thread where your system issues can be dissected.

Link to post
Share on other sites
2 hours ago, rando said:

 

Thus determining this is not a Qobuz issue.  Nor is it a Tidal issue by your own admission in the following post. 

 

Please consider making a new thread where your system issues can be dissected.

One of the culprit is probably the Technics streaming card. But I'm also questioning that Qobuz issue since the DNLA output in the Qobuz app. doesn't (yet) work seamlessly with several streamers. I wonder and try to understand if there is a special formatting/encoding of the raw Qobuz flow which makes some streamers more sensitive to reading problems ? Audirvana apparently reformat the Qobuz flow and make it more universally readable ... isn't it ?   

 

• Flying NOE - Driving CJ & JK - Listening Technics - B&W •

Link to post
Share on other sites

I'm not having a judgement about Qobuz which is my main source of music for several years ... I'm just trying to understand what can happen in my reading problems : why is it working seamlessly with standard resolution songs and not with high resolution ones ?

 

• Flying NOE - Driving CJ & JK - Listening Technics - B&W •

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×
×
  • Create New...