Official Qobuz Issues Thread

[The Computer Audiophile]

49 minutes ago, firedog said:

don't get the Windows comment either.

I think this thread is evidence that there are issues with Windows apps. It’s a general purpose OS. I don’t get the pushback. 

[thyname]

1 minute ago, The Computer Audiophile said:

I think this thread is evidence that there are issues with Windows apps. It’s a general purpose OS. I don’t get the pushback. 

Yeah... Roon, then everything is taken care of. What’s all this fuss?!

[Tinnitus Andronicus]

I just installed Audirvana for Windows 10 and logged into Qobuz thru the Audirvana interface. Bingo! It is changing bit/sampling rates correctly for tracks of different resolution in my playlist, and Voila! I am now listening to 24/192 hi-res files of the 50th Anniversary mix of the Stones' Let It Bleed, streamed from Qobuz. No glitches, hangups or issues so far, and it sounds terrific! Thanks for the recommendation, people! I think I'll be paying for the licensed program for permanent use for sure, and keeping my Qobuz subscription going as well after the trial now that I've got past the initial hurdles.

 

So you can add Audirvana to my list of audio apps that work well in my Windows 10 setup. 😀

[The Computer Audiophile]

30 minutes ago, thyname said:

Yeah... Roon, then everything is taken care of. What’s all this fuss?!

Many people go that route. I use a little of everything, including a Windows 10 machine. 

[Jud]

9 minutes ago, Tinnitus Andronicus said:

I just installed Audirvana for Windows 10 and logged into Qobuz thru the Audirvana interface. Bingo! It is changing bit/sampling rates correctly for tracks of different resolution in my playlist, and Voila! I am now listening to 24/192 hi-res files of the 50th Anniversary mix of the Stones' Let It Bleed, streamed from Qobuz. No glitches, hangups or issues so far, and it sounds terrific! Thanks for the recommendation, people! I think I'll be paying for the licensed program for permanent use for sure, and keeping my Qobuz subscription going as well after the trial now that I've got past the initial hurdles.

 

So you can add Audirvana to my list of audio apps that work well in my Windows 10 setup. 😀

 

Yes, just to add to the long list of requests (I hear it's the season for such things 😉), please do keep the integration with Audirvana at a high level. I think this is to both Qobuz' and Audirvana's advantage.

[adam2434]

Qobuz Team:

 

Any update or timeline for getting the Curb label and Bob Segar in the US?

 

This was mentioned many pages back.

 

I emailed Curb Records about this, and not surprisingly, received no reply.

 

I'm a fan of Lyle Lovett (on Curb), so was surprised to find that his albums are not on Qobuz in the US.

[dmackta]

14 minutes ago, adam2434 said:

Qobuz Team:

 

Any update or timeline for getting the Curb label and Bob Segar in the US?

 

This was mentioned many pages back.

 

I emailed Curb Records about this, and not surprisingly, received no reply.

 

I'm a fan of Lyle Lovett (on Curb), so was surprised to find that his albums are not on Qobuz in the US.

Still trying on both, it is in their hands completely. I am sure fan interest will make a difference so keep pushing on your end!

[adam2434]

58 minutes ago, dmackta said:

Still trying on both, it is in their hands completely. I am sure fan interest will make a difference so keep pushing on your end!

 

I'll send Curb another email from my other email address, so they'll think at least 2 people are pushing, LOL.  😀

[The Computer Audiophile]

I wish there was a good way to contact these labels / bands etc... I'd love the Seger catalog, but don't look forward to spending hours finding the right people, crafting an email, and having it fall on deaf ears. 

[Sal1950]

Biggest issue with all the streamers is the near total lack of multichannel files.  😡

[goon525]

2 minutes ago, Sal1950 said:

Biggest issue with all the streamers is the near total lack of multichannel files.  😡

Probably not an issue at all for about 90% of us.

[The Computer Audiophile]

50 minutes ago, goon525 said:

Probably not an issue at all for about 90% of us.

I’ll up it to 99% 😁

[bobbmd]

instead add 4-6 speakers a center channel and a powered subwoofer and viola multichannel !! or get a dvd-a sacd changer cheap on amazon with outlaw audio bass manager ICBM and buy a bunch of them discs to use on the changer PLUS that speaker set up--that way the services/players don't have to waste THEIR $$ on multichannel then watch your CFO go bonkers with all that mess!

[bobbmd]

@dmackta @David Craff  Hello- I have a request-I found on archives.org on their Grateful Dead subsection a VRB MP3 files of 162 songs entitled "All  Grateful Dead Original Song Debuts ('66-95)" compiled by Eyesoftheworld94. I downloaded them they reside on my hard-drive individually and in a 'zip' file in 'FINDER' as a download-- i have no idea how to transfer them(EASILY) as a playlist to Qobuz(for that matter to TIDAL) or to my ROON playlists or to A+3.5.

Could your engineers download this file and create a playlist offered under the 'Folk/Americana' genre section in the Grateful Dead offerings? This is a free uncopywritten set of dead songs made by individuals at the time so it would not violate any Dead material/copyrights as it is available to anyone(which is the way the Dead operated anyway).

I found this by accident and it sort of completes my collection of the Dead- did it for 'schiits and giggles' just to hear what they sounded like wayback when--- depending on the soundboards those deadheads recorded on some songs are great others pretty poor but they are first time they ever sang them and I don't care if they are only MP3's everything sounds good on Qobuz.

Thank you and Happy Holidays and New Year-thanks for being here in the USA

bobbmd

[leafy]

I though this thread will be a more effective way of posting diagnosis for DLNA issues between Qobuz and various MPD based pi-machines.

 

So, I've turned on the DLNA in Beta in my Mac application, version 5.4.0-b009.

 

My Volumio shows up as a device that I can pick as output device, but playback never happens.

 

In the activity log saved, nothing looks helpful.

 

Wed Dec 25 2019 22:33:18 GMT+0800 (Taipei Standard Time): Route: /user/settings 
Wed Dec 25 2019 22:33:19 GMT+0800 (Taipei Standard Time): _getTrackWithAlbumInformation: No call track already integral 
Wed Dec 25 2019 22:33:20 GMT+0800 (Taipei Standard Time): Route: /user/settings 
Wed Dec 25 2019 22:33:28 GMT+0800 (Taipei Standard Time): [DESKTOP] [DLNA] try useDevice - Volumio DLNA 
Wed Dec 25 2019 22:33:28 GMT+0800 (Taipei Standard Time): _getFileUrl: id: 3033798 - askedQuality: 27 -> Call API success 
Wed Dec 25 2019 22:33:28 GMT+0800 (Taipei Standard Time): _getTrackWithAlbumInformation: No call track already integral 
Wed Dec 25 2019 22:33:32 GMT+0800 (Taipei Standard Time): Route: /user/library/playlists 
Wed Dec 25 2019 22:33:33 GMT+0800 (Taipei Standard Time): Route: /user/library/favorites/albums 
Wed Dec 25 2019 22:33:46 GMT+0800 (Taipei Standard Time): Route: /album/0002894497112 
Wed Dec 25 2019 22:33:50 GMT+0800 (Taipei Standard Time): _getFileUrl: id: 546175 - askedQuality: 27 -> Call API success 
Wed Dec 25 2019 22:33:50 GMT+0800 (Taipei Standard Time): _getTrackWithAlbumInformation: No call track already integral 
Wed Dec 25 2019 22:33:50 GMT+0800 (Taipei Standard Time): Play track - id: 546175 - settings: {"volume":100,"muted":false,"loopmode":0,"shuffled":false,"fullplayer":false,"playqueueVisibility":false,"initialSeek":0} 
Wed Dec 25 2019 22:33:59 GMT+0800 (Taipei Standard Time): [DESKTOP] [DLNA] stopCast - Volumio 
Wed Dec 25 2019 22:34:05 GMT+0800 (Taipei Standard Time): [DESKTOP] [DLNA] try useDevice - Volumio DLNA 
Wed Dec 25 2019 22:34:08 GMT+0800 (Taipei Standard Time): _getFileUrl: id: 546175 - askedQuality: 27 -> Call API success 
Wed Dec 25 2019 22:34:08 GMT+0800 (Taipei Standard Time): _getTrackWithAlbumInformation: No call track already integral 
Wed Dec 25 2019 22:34:08 GMT+0800 (Taipei Standard Time): Play track - id: 546175 - settings: {"volume":100,"muted":false,"loopmode":0,"shuffled":false,"fullplayer":false,"playqueueVisibility":false,"initialSeek":0} 
Wed Dec 25 2019 22:35:06 GMT+0800 (Taipei Standard Time): Route: /user/settings 
platform: darwin - arch: x64 - js: 5.4.0-b011 - dsk: 5.4.0-b009 - abonnement: streaming-studio - mail: <redacted>@gmail.com

 

But in my Volumio MPD log, things looks a bit more interesting.

 

Dec 25 14:31 : exception: Failed to decode http://streaming2.qobuz.com/file?uid=1151873&eid=3033798&fmt=6&profile=raw&app_id=986445084&cid=688731&etsp=1577287858&hmac=3JUWJjifn-QulrCcFI4xl4YdvZs
Dec 25 14:31 : exception: nested: CURL failed: The requested URL returned error: 403
Dec 25 14:31 : player: played "http://streaming2.qobuz.com/file?uid=1151873&eid=3033798&fmt=6&profile=raw&app_id=986445084&cid=688731&etsp=1577287858&hmac=3JUWJjifn-QulrCcFI4xl4YdvZs"
Dec 25 14:31 : exception: Failed to decode http://streaming2.qobuz.com/file?uid=1151873&eid=3033798&fmt=6&profile=raw&app_id=986445084&cid=688731&etsp=1577287858&hmac=3JUWJjifn-QulrCcFI4xl4YdvZs
Dec 25 14:31 : exception: nested: CURL failed: The requested URL returned error: 403
Dec 25 14:31 : client: [18] opened from 127.0.0.1:54484
Dec 25 14:31 : exception: Failed to decode http://streaming2.qobuz.com/file?uid=1151873&eid=3033798&fmt=6&profile=raw&app_id=986445084&cid=688731&etsp=1577287858&hmac=3JUWJjifn-QulrCcFI4xl4YdvZs
Dec 25 14:31 : exception: nested: CURL failed: The requested URL returned error: 403
Dec 25 14:31 : player: played "http://streaming2.qobuz.com/file?uid=1151873&eid=3033798&fmt=6&profile=raw&app_id=986445084&cid=688731&etsp=1577287858&hmac=3JUWJjifn-QulrCcFI4xl4YdvZs"
Dec 25 14:31 : exception: Failed to decode http://streaming2.qobuz.com/file?uid=1151873&eid=3033798&fmt=6&profile=raw&app_id=986445084&cid=688731&etsp=1577287858&hmac=3JUWJjifn-QulrCcFI4xl4YdvZs
Dec 25 14:31 : exception: nested: CURL failed: The requested URL returned error: 403
Dec 25 14:31 : client: [19] opened from 127.0.0.1:54490
Dec 25 14:31 : exception: Failed to decode http://streaming2.qobuz.com/file?uid=1151873&eid=3033798&fmt=6&profile=raw&app_id=986445084&cid=688731&etsp=1577287858&hmac=3JUWJjifn-QulrCcFI4xl4YdvZs
Dec 25 14:31 : exception: nested: CURL failed: The requested URL returned error: 403
Dec 25 14:31 : player: played "http://streaming2.qobuz.com/file?uid=1151873&eid=3033798&fmt=6&profile=raw&app_id=986445084&cid=688731&etsp=1577287858&hmac=3JUWJjifn-QulrCcFI4xl4YdvZs"

Is this helpful information? Though it works pretty well with BubbleUPnP, I think having the wonderful UI from the desktop app is still comparably better.
 

[rickca]

@dmackta @David Craff can Qobuz hire Damien as a consultant and get DLNA working in the Qobuz desktop app?  DLNA has worked very well in Audirvana for a long time already.

 

Qobuz has a really nice desktop app.  Where is support for DLNA/UPnP endpoints in your list of priorities?

[Jud]

2 minutes ago, rickca said:

@dmackta @David Craff can Qobuz hire Damien as a consultant and get DLNA working in the Qobuz desktop app?  DLNA has worked very well in Audirvana for a long time already.

 

Qobuz has a really nice desktop app.  Where is support for DLNA/UPnP endpoints in your list of priorities?

Not them, but I expect it would be after Christmas. 😉 Happy holidays, @rickca!

[David Craff]

3 hours ago, rickca said:

@dmackta @David Craff can Qobuz hire Damien as a consultant and get DLNA working in the Qobuz desktop app?  DLNA has worked very well in Audirvana for a long time already.

 

Qobuz has a really nice desktop app.  Where is support for DLNA/UPnP endpoints in your list of priorities?

 

Hi

 

The issue is not to be aware of how we can do that or to get help. We have to add some feature before, like secure audio flow... 

We want to add DLNA and we will do that as soon as possible. 

 

Regards 

[rickca]

45 minutes ago, David Craff said:

We have to add some feature before, like secure audio flow

Can you please explain what secure audio flow is?  OK I understand you have development line items with higher priority than DLNA.

[lpost]

On 11/13/2019 at 9:13 AM, dmackta said:

Nope all the volume leveling info for our catalog should be delivered to Roon by beginning of next month. And all new releases going forward have it. 

 

I'm finding that Qobuz volume leveling information is quite different (much higher dB) than both Roon local analyzed tracks as well as Tidal with Roon set to use the same LUFS value.  Qobuz can be +6-10dB higher than the others.

 

Qobuz also only seems to have included track leveling not album leveling.  Having disparate vol leveling data in Roon makes the function much less useful.  Roon folks said to contact Qobuz, which I've done but received a response that there is no vol leveling data plus no plans to add it (which is clearly wrong at least for Roon).

 

Can you elaborate if these problems are known and are being worked on or addressed or is this new information?

 

Thank you

[athegn]

Re my Qobuz problems in this thread:-

 

I have today received a reply from Qobuz confirming that they have issued an update to solve this problem; so Andriod Offline Library no longer hangs.

 

It is good to get early responses to problems. Well done Qobuz.

[sockpit]

I'm no longer able to log in to Qobuz in the Kazoo app (neither the iPad app or the desktop app).

 

I have a US qobuz subscription and a microRendu with latest sonicorbitor running on it.  I'm running the latest version of Kazoo from Linn. It's supposed to work; it used to work.  Here is what happens:

 

When I type my username and password into the qobuz login screen within the Kazoo app on my computer it just spins and "blinks" about ever 3-5 seconds, but never really logs in.  When I try the same on my iPad, it tries to make contact and then returns to a blank login screen repeatedly.  I am sure I am using the correct password, because it works fine for logging directly into qobuz website and qobuz app.

 

It's difficult to know where the issue is: Sonore? Linn? Qobuz, so I'm posting here in case it's a known issue to the kind folks at Qobuz.

 

I have turned to Jesus at Sonore, and he didn't have a solution to suggest.

 

Thanks in advance for any help provided.

[Ran]

Try a different app like MConnect to see if this is an isolated issue.

[sockpit]

I use Audirvana via DNLA and it works just fine.

 

But I don't have technical know-how to know it that tells you anything.

 

Will look into MConnect.

[sockpit]

Downloaded the free MConnect app to my iPhone.

 

Logged in without a hitch.  Playing right now.

 

Any limitations to this app?  Is it at least as good as Kazoo in paid version?

 

Does it do qobuz and local HD, 24 bit, 192 files, etc?

 

Thanks!