Official Qobuz Issues Thread

[David Craff]

FYI : We actually add 3000 tracks by day.

[Le Concombre Masqué]

On 11/28/2019 at 7:29 PM, left channel said:

 

 

It's a small subset of the audiophile market, but partnerships with exaSound and whoever else makes multichannel DACs could help pull in another four or so every once in a while.

Potential for MCH is vast indeed and totally under exploited. Nothing sounds as good on my system as MCH files matrixed Stereo per Miska's recipe. I tried to evangelise once here to no success but I'm glad I know the trick,

could not listen, ie,  to any of the Doors' albums in any other way. It requires a lot of power and attention though : loud SPLs are so enjoyable that I can lit the half charge leds of my 2 x 200 W dedicated amps for upper bass (never happens with non MCH files) and lit the red (full charge) leds of my 2 x 200 W dedicated amps for lower end amps easy... And it happens as a a surprise in the midst of very palatable sound, typically with percussions played with much more dynamics than what we're used to. 5.1X96 or even 5.1X48 is a much better usage of space/bandwidth than 2.0 24/384 or 192 IMO

[KenG]

On 12/5/2019 at 2:47 AM, David Craff said:

 

Here are the possible filters :

#ByLabel

#ByReleaseName

#ByMainArtist

#ByPerformer

#ByComposer

#NewRelease

#MultiChannel

#Award

#HiRes

 

Add this in you query, this is available on all device using Qobuz.

 

 

David, these are amazingly helpful and I notice they also work within Audirvana. Is there somewhere within the app that shows these so I don't have to always come back to this thread. Would be really awesome if you had a "tips and tricks" link within the app. 

 

Also, are there any other similar tricks that aren't well known?

 

Great job as always and I really appreciate that you are out on this forum often answering our questions. I'm really happy with the service and plan to upgrade to an annual plan.

[David Craff]

1 hour ago, KenG said:

 

 

David, these are amazingly helpful and I notice they also work within Audirvana. Is there somewhere within the app that shows these so I don't have to always come back to this thread. Would be really awesome if you had a "tips and tricks" link within the app. 

 

Also, are there any other similar tricks that aren't well known?

 

Great job as always and I really appreciate that you are out on this forum often answering our questions. I'm really happy with the service and plan to upgrade to an annual plan.

 

This filter are available for all partners if you enter them on the search box. Only Qobuz desktop application use them with button to activate. 

Partner will receive soon a documentation to do the same if they want. 

[ShawnC]

There's no Albulm cover art work for Dokken's -

         Back for the Attack 

         Breaking the Chains 

         Under Lock and Key

 

Any chance this can get fixed?  This is the only misssing cover art I have.

[David Craff]

16 hours ago, ShawnC said:

There's no Albulm cover art work for Dokken's -

         Back for the Attack 

         Breaking the Chains 

         Under Lock and Key

 

Any chance this can get fixed?  This is the only misssing cover art I have.

 

Issue sent to our Supply Chain Service.

 

Regards

[Polyglot]

Missing from Qobuz U.S.:

 

https://open.qobuz.com/album/0002894833858

 

A lot of classical is still missing there.

 

The following album has two tracks greyed out:

 

https://open.qobuz.com/album/0765387731526

[Polyglot]

The following releases also have tracks greyed out:

 

https://open.qobuz.com/album/efrkl4c6d6gmc

 

https://open.qobuz.com/album/u6eovjiwwvo0a

[bobbmd]

@Polyglot HELLO -I just went to that page you showed in your post it is blacked/grayed out but i opened my Qobuz app on iPad Pro and it is playing in ‘hires’ will also try it at home on my Mac mini and let you know ie the Schubert Mass same cover etc mine says edition no. 6

[cdr1]

On ‎10‎/‎18‎/‎2019 at 3:52 PM, dmackta said:

That's legit. Lyle is with Curb Records, who have not licensed Qobuz yet. It is in their court. Let them know you want to see their artists on Qobuz! Bob Seger we have a couple of compilations but not most of the catalog because he has only given some of the services the whole thing. In an odd coincidence I just this week submitted a major marketing plan proposal to Universal Music to take to the Seger people as part of our pitch to get the rest of the catalog. Amazon has definitely got things we have to work for, but it's not surprising. Their deals with every provider were already in place because of the existing Unlimited and Prime services. 

Any news about Bob Seger's catalog on Qobuz? Thanks.

[rando]

I searched "Berliner Philharmoniker" on US version of play.qobuz (browser) and it only shows a complete cycle dated August 2019.  This mirrored results in W10 desktop app.  No issues playing any of the symphonies or tracks greyed out.  

[Polyglot]

1 hour ago, bobbmd said:

@Polyglot HELLO -I just went to that page you showed in your post it is blacked/grayed out but i opened my Qobuz app on iPad Pro and it is playing in ‘hires’ will also try it at home on my Mac mini and let you know ie the Schubert Mass same cover etc mine says edition no. 6

 

41 minutes ago, rando said:

I searched "Berliner Philharmoniker" on US version of play.qobuz (browser) and it only shows a complete cycle dated August 2019.  This mirrored results in W10 desktop app.  No issues playing any of the symphonies or tracks greyed out.  

 

This is what I get:

 

 

[dmackta]

1 hour ago, cdr1 said:

Any news about Bob Seger's catalog on Qobuz? Thanks.

We made a huge presentation to Bob's team but nothing yet. It is in their court. 

[PAR]

5 hours ago, Polyglot said:

 

 

This is what I get:

 

 

Yes, I checked the Schubert on Qobuz UK and it is the same. I don't know if you have tried the greyed out tracks but they are 30 second clips at 320kbs MP3. This latter format is typical of pre-release embargoed albums where the record label will only allow tasters on Qobuz. This may be a case where the album was embargoed in such a way pre-release but the record company has not correctly authorised the freeing of the album post release or Qobuz has incorrectly actioned it. David Craff may be able to deal with this but I will notify Qobuz Customer Services in Paris tomorrow in respect of the issue on the UK service.

[David Craff]

8 hours ago, PAR said:

Yes, I checked the Schubert on Qobuz UK and it is the same. I don't know if you have tried the greyed out tracks but they are 30 second clips at 320kbs MP3. This latter format is typical of pre-release embargoed albums where the record label will only allow tasters on Qobuz. This may be a case where the album was embargoed in such a way pre-release but the record company has not correctly authorised the freeing of the album post release or Qobuz has incorrectly actioned it. David Craff may be able to deal with this but I will notify Qobuz Customer Services in Paris tomorrow in respect of the issue on the UK service.

 

Hi,

I will forward this issue.

Regards

[David Craff]

This is now correct for the two Schubert, the other one will be correct soon.

 

Regards

[austinpop]

@David Craff

 

Could you look into why BIS has Mahler 1, 2, 4, 6 albums by Osmo Vanska and Minnesota Orchestra available for streaming, but not Mahler 5?

https://open.qobuz.com/album/7318599922263

 

It's just this specific album. Must be an oversight.

[David Craff]

10 hours ago, austinpop said:

@David Craff

 

Could you look into why BIS has Mahler 1, 2, 4, 6 albums by Osmo Vanska and Minnesota Orchestra available for streaming, but not Mahler 5?

https://open.qobuz.com/album/7318599922263

 

It's just this specific album. Must be an oversight.

 

I sent it to the supply service.

[RichardSF]

@David Craff

Qobuz is missing most of the albums from SFS Media (the music label of the San Francisco Symphony). Albums are listed here: https://www.warnerclassics.com/artist/san-francisco-symphony/releases. Only a handful of the albums are on Qobuz (but Spotify have almost all of them).

 

[David Craff]

1 hour ago, RichardSF said:

@David Craff

Qobuz is missing most of the albums from SFS Media (the music label of the San Francisco Symphony). Albums are listed here: https://www.warnerclassics.com/artist/san-francisco-symphony/releases. Only a handful of the albums are on Qobuz (but Spotify have almost all of them).

 

 

Hi,

 

We are waiting for delivery from Warner for this content.

 

Regards

[Tinnitus Andronicus]

I was reluctant to create an account for yet another audio forum, but I guess if I have issues with Qobuz streaming then this is the place to go. I signed up for the free month trial a couple weeks ago after they lowered the price to $14.99 for the hi-res streaming. Liking it so far but there are some issues, which I've already reported to Qobuz and got replies from Sebastian about. Yet to be resolved, though...

 

The big one is that even though I am using WASAPI exclusive output to my Rega DAC which supports up to 192kHz audio (works fine with files of that rating when playing local library via JRiver Media Center USB exclusive WASAPI or ASIO), I cannot get proper playback of anything above 96 on the DAC. With 192 or 176.4 files in Qobuz, the sound is slowed down and mangled with digital noise. I tried changing my Qobuz output to the same DAC via ASIO and although it does play the files properly, it is not stable and the program keeps crashing and opening JRiver. So that won't work. It should work as long as JRiver which also has exclusive access to the same DAC is not running in the background, and I have verified that it is not running unless the app is launched and open on my Windows 10 desktop. I would like to be able to listen to the highest res files on my Qobuz app in their native bit depth and sampling rate, but for now I must set my Qobuz playback preferences to 96kHz so that if I play a file with higher sampling rate it does not sound like crap.

 

The other issues relate to playing playlists with varying sampling rates. Some songs in the list are 44.1, some are 96 or 88.2, and when it switches between different songs with different rates, it either upsamples or downsamples and does not play the file at the listed rate. Whereas the same file will play at the native resolution when playing it as part of the album. This needs to get fixed. While I most often like to listen to a full album, I would like to be able to listen to favorite songs or playlists with each track playing at the correct sampling rate.

 

The last issue is that sometimes the player hangs. It stops near the end of a song in an album and I have to manually skip ahead to the next song using the player on my desktop.

 

So let me know if these are known issues and if they're working on fixing any bugs or if there is anything i can do to get it to play right. I am not interested in trying the browser player or any method that doesn't give exclusive audio output to my DAC because shared mode with Windows processing the stream will not give me bit perfect playback at the native bit depths and sampling rates. Exclusive audio output is a must for me, it is why I decided not to try the new Amazon HD streaming service, they don't offer exclusive DAC output as an option.

 

I am pleased to say that the sound quality of 16/44 and 24/96 streaming via the Qobuz app is fantastically good, and I really want to keep this subscription going if they can get the bugs worked out. But I can only get that great performance when playing full albums on the Qobuz desktop app.

[David Craff]

8 hours ago, Tinnitus Andronicus said:

The big one is that even though I am using WASAPI exclusive output to my Rega DAC which supports up to 192kHz audio (works fine with files of that rating when playing local library via JRiver Media Center USB exclusive WASAPI or ASIO), I cannot get proper playback of anything above 96 on the DAC. With 192 or 176.4 files in Qobuz, the sound is slowed down and mangled with digital noise. I tried changing my Qobuz output to the same DAC via ASIO and although it does play the files properly, it is not stable and the program keeps crashing and opening JRiver. So that won't work. It should work as long as JRiver which also has exclusive access to the same DAC is not running in the background, and I have verified that it is not running unless the app is launched and open on my Windows 10 desktop. I would like to be able to listen to the highest res files on my Qobuz app in their native bit depth and sampling rate, but for now I must set my Qobuz playback preferences to 96kHz so that if I play a file with higher sampling rate it does not sound like crap.

 

Hi,

Did you try without other software that can manage the audio output, JRiver too... ?

 

8 hours ago, Tinnitus Andronicus said:

The other issues relate to playing playlists with varying sampling rates. Some songs in the list are 44.1, some are 96 or 88.2, and when it switches between different songs with different rates, it either upsamples or downsamples and does not play the file at the listed rate. Whereas the same file will play at the native resolution when playing it as part of the album. This needs to get fixed. While I most often like to listen to a full album, I would like to be able to listen to favorite songs or playlists with each track playing at the correct sampling rate.

 

This will be fixed in the next release, 5.4.0 launch today.

 

8 hours ago, Tinnitus Andronicus said:

The last issue is that sometimes the player hangs. It stops near the end of a song in an album and I have to manually skip ahead to the next song using the player on my desktop.

 

This always happen to the end of the track ? What is your Internet connexion ?

 

Regards

[Tinnitus Andronicus]

5 hours ago, David Craff said:

Hi,

Did you try without other software that can manage the audio output, JRiver too... ?

 

I don't understand your question. With JRiver I can use either WASAPI or ASIO and get exclusive control of my Rega DAC that way. The Rega DAC is my primary DAC. I also use my OPPO 205 as a DAC with JRiver for playback of DSD files, with the ASIO driver selected. As a rule I use ASIO for both the Rega and OPPO in my JRiver settings. But I tried switching the Rega output in JRiver to WASAPI and then trying ASIO in Qobuz and it still fails. It may have something to do with the fact that the Rega DAC is my default DAC in Windows so it is used in shared mode unless I am playing music from JRiver or Qobuz. I tried the OPPO DAC in both WASAPI and ASIO options in Qobuz and it gave the same problems as the Rega. So what I want is to get the WASAPI exclusive output in the Qobuz app to work properly so I can play 192kHz streamed files in the DAC of my choosing (if it worked with the OPPO that's fine but the Rega is my DAC of choice for PCM playback).

 

EDIT: I went into the advanced audio properties in Windows and played around with the settings there, but to no avail. In Windows Control Panel under Sound > Manage Audio Devices > Rega DAC > Properties Advanced tab > Exclusive Mode there are two checkboxes and I have both checked: 1. Allow applications to take exclusive control of this device, and 2. Give exclusive mode applications priority. I tried unchecking the second box but it made no difference in Qobuz when trying to use ASIO or WASAPI. So as a rule and at present I have both those boxes checked. I've never had any issues in JRiver which gives me stable bit perfect playback in native resolution on either DAC, exclusive mode. I suppose if I took JRiver out of the equation then maybe I could get Qobuz to work but that is not an option since it is my player for my whole local library which constitutes the majority of my listening. Streaming is a totally new thing for me.

 

Regarding the Qobuz hanging at the end of a track (happens in playing full albums, or playlists), it only happens infrequently, not all the time. I have a fast and stable wifi internet connection. This doesn't happen so often that it is a big annoyance but it is an occasional issue.

 

Could any of the issues I'm experiencing have anything to do with buffering settings? I tried changing buffering settings in Qobuz to different settings and nothing seemed to make a difference.

 

Thanks for your replies.

[Tinnitus Andronicus]

Also, does the Qobuz desktop app update automatically? I assume that is the case since I cannot find an option to check for updates. When I checked just now, I am running JS version 5.3.0-b0009 desktop version 5.3.0-b0005. I want to update to the new official version 5.0.4 but I asked Sebastian to put me on the Beta users list. I want to not be a Beta test user anymore and want to just stick with the official version and get the latest version on my Qobuz app. I just emailed Sebastian at Qobuz about this.

 

EDIT: Oops. I closed Qobuz and reopened it and it is now updating. It finished and now I am on JS version 5.0.4-b011 desktop version 5.0.4-b009. I will test out this new version today and report back with what I find.

 

Thanks again.

[firedog]

1 hour ago, Tinnitus Andronicus said:

Also, does the Qobuz desktop app update automatically? I assume that is the case since I cannot find an option to check for updates. When I checked just now, I am running JS version 5.3.0-b0009 desktop version 5.3.0-b0005. I want to update to the new official version 5.0.4 but I asked Sebastian to put me on the Beta users list. I want to not be a Beta test user anymore and want to just stick with the official version and get the latest version on my Qobuz app. I just emailed Sebastian at Qobuz about this.

 

EDIT: Oops. I closed Qobuz and reopened it and it is now updating. It finished and now I am on JS version 5.0.4-b011 desktop version 5.0.4-b009. I will test out this new version today and report back with what I find.

 

Thanks again.

The desktop app checks for an update and when there is one you have a notification near the top of the UI display, telling you to click and restart the app and then it is updated.