Official Qobuz Issues Thread

[rickca]

10 minutes ago, austinpop said:

I have been given trial access to Qobuz Sublime.

Do you have high res (24-bit) streaming?  If so, it's Sublime +.  Or were you just looking at downloads available to buy?

[austinpop]

6 minutes ago, rickca said:

Do you have high res (24-bit) streaming?  If so, it's Sublime +.  Or were you just looking at downloads available to buy?

 

Yes I have high res streaming up to 24/192. 

 

So it’s Sublime-r!

[rickca]

5 minutes ago, austinpop said:

Yes I have high res streaming up to 24/192. 

OK my point is that Qobuz offers Sublime and Sublime + subscriptions.  Only Sublime + offers high res streaming.  So your post should say you have a trial subscription to Sublime +.  It's more expensive than Sublime.

[austinpop]

3 minutes ago, rickca said:

OK my point is that Qobuz offers Sublime and Sublime + subscriptions.  Only Sublime + offers high res streaming.  So your post should say you have a trial subscription to Sublime +.  It's more expensive than Sublime.

 

Understood. I fixed my post accordingly.

[AudioDoctor]

Agree with @austinpop 100%

[rickca]

46 minutes ago, austinpop said:

Qobuz is light years ahead of Tidal.

I think so too, especially if you prefer classical and jazz.  Damien decided to integrate Qobuz in A+ before doing TIDAL, so I switched to Qobuz to participate in the A+ beta testing.  I was quickly impressed by the wealth of content and never went back to TIDAL.  I still thank Geoffrey Armstrong for encouraging me to try Qobuz 3 years ago.

[EuroChamp]

1 hour ago, David.. Qobuz, Hi-Res Music Evangelist said:

We're working on that now.

We are partnering with Musimap to achieve that feature, similar to Spotify and Deezer's flow.

Timing is harder to predict as it depends on the quality of the Algorithms that will be provided, and how long it can take them to bring it to a quality deemed good enough for a release.

I would say that we aim to have something live in the first half of 2019.

 

Hi David,

 

I am located in EU and I am a happy Qobuz / Sublime+ customer from the very beginning. I am not sure, if I really got your answer. To my understanding it is a licence topic why you are not allowed to offer some albums (labels) in High-Res for streaming.

 

reg.,

Bernhard

[hsmeets]

Hi David,

 

One small suggestion:

 

Qobuz Management should convince the dutch 'Channel Classics' label to allow streaming of their catalog.

 

As with ECM that would be a great addition.

 

Thanks,

 

Huib

[4est]

11 hours ago, shadowlight said:

 

@4est responding to you on this thread instead of the migrating playlist thread.

 

Are you seeing a completely blank screen or are you seeing everything on the screen but it does not respond to anything?  If it is not responding I ran into similar situation when the software version was updated.  It told me that it was updating and once it was updated the warning about need to restart was in the smallest font possible.  I kept on clicking everywhere on the screen until I noticed that warning.

 

I am not sure if you are running into something similar.  If you are still having issues, please try to uninstall, reboot and reinstall if you have not done that yet.

This seems to be what is going on, but for the life of me I could not find something clickable. This evening I will reinstall and give that a go. TY very much Silverlight!

[austinpop]

3 hours ago, hsmeets said:

Hi David,

 

One small suggestion:

 

Qobuz Management should convince the dutch 'Channel Classics' label to allow streaming of their catalog.

 

As with ECM that would be a great addition.

 

Thanks,

 

Huib

 

+1 for Channel Classics. I’ve also requested 2L.

 

As for ECM, isn’t it available? I thought I saw Keith Jarrett and Anouar Brahem, but I didn’t try streaming them.

[austinpop]

I heard back from Qobuz overnight about the incorrect sample rate, and in the case of the Osmo Vänskä album, what's there are actually short MP3 320k samples. Apparently, all of this is due to "label restrictions."

 

Quote

For the label 2L, there is currently a distribution switch for this label so we hope to have it back on Qobuz soon.

 

For the streaming in HiRes for the SFS release, this is because the label is not part yet of our HiRes streaming offer. Indeed, there are still some content that you can't stream in HiRes.

However, they should be soon on board as they are (also) switching their distribution partner.

 

Regarding the Osmo Vänskä's releases, this is because the label didn't allow the streaming for this title. Therfore you only have the 30sec MP3 previews.

 

This morning I was curious about Channel Classics, so I pulled up some Rachel Podger albums. They "look" like they're in the catalog, ready to play:

 

But when you actually select a track, you get the 30-sec MP3 sample.

 

So the big issue Qobuz need to solve very soon is: transparency. We all understand label restrictions and distribution agreements and what not, but please just display the restrictions accurately. If an album is not yet streamable, indicate this clearly. If it is limited by the label to be streamed at 16/44.1, don't mark it as Hi-Res Audio!

 

Like most consumers, there is nothing I hate more than bait and switch.

[rodrigaj]

@austinpop

I totally agree with this.

 

One of the things I began noticing with Tidal was the increase in 96kbs offerings even as a HIFI subscriber. No indication prior to playing that you were getting such low quality streaming. Podger on Channel Classics was definitely one of those offerings.

 

I suppose one can argue that listening to the whole recording at 96kbs is better than a 30 sec sample, so in this respect Tidal is better than Qobuz.

 

 

[The Computer Audiophile]

This is really lame. As @austinpop pointed out, playing mp3 and only a snippet of the tracks. Just tell me I can't stream the album.

 

@David.. Qobuz, Hi-Res Music Evangelist Please help on this one. It was a Tidal favorite, that came over when I used Soundiiz. Soundiiz said it had a match so I thought oh cool. Now I go to play it and it not only says High Resolution, but I can't even play it because only 30 second snippets are allowed and they are mp3 as well. Bait and switch. Not cool, but I'm not up in arms or leaving the service. Just something that is annoying.

[austinpop]

1 hour ago, rodrigaj said:

@austinpop

I totally agree with this.

 

One of the things I began noticing with Tidal was the increase in 96kbs offerings even as a HIFI subscriber. No indication prior to playing that you were getting such low quality streaming. Podger on Channel Classics was definitely one of those offerings.

 

I suppose one can argue that listening to the whole recording at 96kbs is better than a 30 sec sample, so in this respect Tidal is better than Qobuz.

 

 

 

27 minutes ago, The Computer Audiophile said:

This is really lame. As @austinpop pointed out, playing mp3 and only a snippet of the tracks. Just tell me I can't stream the album.

 

@David.. Qobuz, Hi-Res Music Evangelist Please help on this one. It was a Tidal favorite, that came over when I used Soundiiz. Soundiiz said it had a match so I thought oh cool. Now I go to play it and it not only says High Resolution, but I can't even play it because only 30 second snippets are allowed and they are mp3 as well. Bait and switch. Not cool, but I'm not up in arms or leaving the service. Just something that is annoying.

 

Guys, let’s let Qobuz offer up an explanation and a resolution, if any. From what I can tell, it appears their UI reflects what’s available to buy, not necessarily what’s available to stream.

 

My hope is that their plans for US launch also include improvements to their platform and business model. After all, that’s why they have hired folks like @David.. Qobuz, Hi-Res Music Evangelist

 

I’m ready to give them the benefit of the doubt. For now.

[hsmeets]

4 hours ago, austinpop said:

 

+1 for Channel Classics. I’ve also requested 2L.

 

As for ECM, isn’t it available? I thought I saw Keith Jarrett and Anouar Brahem, but I didn’t try streaming them.

 

My bad way of expressing myself: ECM is since a few months available for streaming.

[hsmeets]

1 hour ago, The Computer Audiophile said:

This is really lame. As @austinpop pointed out, playing mp3 and only a snippet of the tracks. Just tell me I can't stream the album.

 

@David.. Qobuz, Hi-Res Music Evangelist Please help on this one. It was a Tidal favorite, that came over when I used Soundiiz. Soundiiz said it had a match so I thought oh cool. Now I go to play it and it not only says High Resolution, but I can't even play it because only 30 second snippets are allowed and they are mp3 as well. Bait and switch. Not cool, but I'm not up in arms or leaving the service. Just something that is annoying.

 

Here in the Netherlands it can be streamed in full on Qobuz.

[EuroChamp]

7 minutes ago, hsmeets said:

 

Here in the Netherlands it can be streamed in full on Qobuz.

 

... and not with my French account. But of course, if I had bought it before.

[David.. Qobuz, Hi-Res Music Evangelist]

3 hours ago, The Computer Audiophile said:

This is really lame. As @austinpop pointed out, playing mp3 and only a snippet of the tracks. Just tell me I can't stream the album.

 

@David.. Qobuz, Hi-Res Music Evangelist Please help on this one. It was a Tidal favorite, that came over when I used Soundiiz. Soundiiz said it had a match so I thought oh cool. Now I go to play it and it not only says High Resolution, but I can't even play it because only 30 second snippets are allowed and they are mp3 as well. Bait and switch. Not cool, but I'm not up in arms or leaving the service. Just something that is annoying.

That is strange...While we do have some snippits until the tracks/albums are cleared, I have 1989 playing in full res with the full tune. https://open.qobuz.com/album/0060254706688

[David.. Qobuz, Hi-Res Music Evangelist]

16 hours ago, EuroChamp said:

 

Hi David,

 

I am located in EU and I am a happy Qobuz / Sublime+ customer from the very beginning. I am not sure, if I really got your answer. To my understanding it is a licence topic why you are not allowed to offer some albums (labels) in High-Res for streaming.

 

reg.,

Bernhard

Very true, but we're not close to finishing getting more hi-res files or getting the proper agreements for rights to stream hi-res files. A task that will never end.

[The Computer Audiophile]

50 minutes ago, David.. Qobuz, Hi-Res Music Evangelist said:

That is strange...While we do have some snippits until the tracks/albums are cleared, I have 1989 playing in full res with the full tune. https://open.qobuz.com/album/0060254706688

There are three versions of 1989 available (see screenshot). The high resolution version is the one Soudiiz favorited, but that's the only one that won't stream of the three. Not the end of the world, the high res is only 24/44.1 and I'd be shocked if anything close to 16 bits of dynamic range is used on this recording. Plus, now I know to check for this if it happens again.

 

[austinpop]

4 minutes ago, The Computer Audiophile said:

There are three versions of 1989 available (see screenshot). The high resolution version is the one Soudiiz favorited, but that's the only one that won't stream of the three. Not the end of the world, the high res is only 24/44.1 and I'd be shocked if anything close to 16 bits of dynamic range is used on this recording. Plus, now I know to check for this if it happens again.

 

 

Only 16 bits of dynamic range?! What are we ... in 1989?

 

oh wait...  

[sockpit]

1984 actually.

[The Computer Audiophile]

Couldn't resist. 

 

[Sal1950]

I'm still trying to figure out what this means???

 

S&V: What differentiates Qobuz from other music providers, especially Tidal?
DS: Qobuz, is more like Apple Music, if it were high-resolution. You can stream and download music. Unlike Apple and Tidal, Qobuz will be the first streaming platform in North America that offers true high-resolution music, up to 24/192. There’s no need for a special DAC or server. Qobuz “unfolds” resolutions from 16/44 to 24/192 on any computer or capable device from FLAC files.

Read more at https://www.soundandvision.com/content/qobuz-coming-america#HwVbWAcRSMqKclvX.99

[Jud]

6 hours ago, Sal1950 said:

I'm still trying to figure out what this means???

 

S&V: What differentiates Qobuz from other music providers, especially Tidal?
DS: Qobuz, is more like Apple Music, if it were high-resolution. You can stream and download music. Unlike Apple and Tidal, Qobuz will be the first streaming platform in North America that offers true high-resolution music, up to 24/192. There’s no need for a special DAC or server. Qobuz “unfolds” resolutions from 16/44 to 24/192 on any computer or capable device from FLAC files.

Read more at https://www.soundandvision.com/content/qobuz-coming-america#HwVbWAcRSMqKclvX.99

 

I'm sure the reference to "unfolds" is tongue in cheek.  I've got the service and the resolution numbers are real, the downloads are ordinary everyday FLAC..