Official Qobuz Issues Thread

[The Computer Audiophile]

As the title says, this thread is for Qobuz issues. 

[The Computer Audiophile]

Let's bring in @David.. Qobuz, Hi-Res Music Evangelist to make sure he is up to date on the issue. 

[The Computer Audiophile]

OK, I have the Sonore Signature Rendu SE, dCS Rossini, a couple Klipsch Three speakers, and a TV on my network today and the Rendu is the only item that doesn't appear in the Qobuz DLNA / UPnP selection menu. I'll do some thorough testing right now and add some other devices. 

 

 

 

[The Computer Audiophile]

Streaming 24/96 to the Rossini right now via Qobuz DLNA. 

[The Computer Audiophile]

Definitely some issues with playback here. The second track on the album was skipped. Plus, no metadata appears on the Rossini display  or the dCS app.

[The Computer Audiophile]

After the third track on the album playback stopped. 

[The Computer Audiophile]

4 minutes ago, David.. Qobuz, Hi-Res Music Evangelist said:

Hi Everyone, Thank you for the interest. We still have a few tasks to complete, but by launch these issues will all be corrected. Yu're listening to a beta version and you'll even have more features that are available currently.

Stay tuned.

Excellent. Let us know if we can help iron out any bugs.

[The Computer Audiophile]

2 minutes ago, nbpf said:

If you are using MPD for playback, expect track skip issues on long tracks and when connecting to certain Qobuz servers, please see

 

https://opensourceprojects.eu/p/upmpdcli/tickets/11/

 

and

 

https://github.com/MusicPlayerDaemon/MPD/commit/1ca1269a59e36fc4c91fa9aca93ac6067d9274bf

 

So far Qobuz has not reacted to any of my issue reports. Thus, I am going to cancel my Qobuz Sublime subscription for the upcoming season. 

No MPD use in this setup right now. 

[The Computer Audiophile]

3 minutes ago, nbpf said:

If you are using BubbleUPnP Server or a software that attempts at throttling the stream during playback, you might be experiencing the same issue. Apparently the Qobuz app downloads tracks to large buffers instead of throttling the stream, see  

https://github.com/MusicPlayerDaemon/MPD/commit/1ca1269a59e36fc4c91fa9aca93ac6067d9274bf. I have never experienced any issues with the Qobuz app in my network.

My DLNA testing was with the Qobuz desktop app for macOS and a dCS Rossini DAC.

[The Computer Audiophile]

40 minutes ago, AMP said:

I wanted to be sure that the correct information was provided so as not to cause any further confusion.

Thanks Andrew. 

[The Computer Audiophile]

Hi Guys - It’s great to have a contact at Qobuz and one that posts here and tries to help. Try replicating this at Apple, Spotify, Deezer, or Tidal. 

 

It looks like some people are taking David to task when a much better approach is to work with him, share information, and understand that it’s important to him that the launch is successful in the US. Unloading technical issues isn’t the best approach. David is a conduit, not a coder. 

 

Let’s use this relationship to benefit the CA  Community. 

[The Computer Audiophile]

This is really lame. As @austinpop pointed out, playing mp3 and only a snippet of the tracks. Just tell me I can't stream the album.

 

@David.. Qobuz, Hi-Res Music Evangelist Please help on this one. It was a Tidal favorite, that came over when I used Soundiiz. Soundiiz said it had a match so I thought oh cool. Now I go to play it and it not only says High Resolution, but I can't even play it because only 30 second snippets are allowed and they are mp3 as well. Bait and switch. Not cool, but I'm not up in arms or leaving the service. Just something that is annoying.

[The Computer Audiophile]

50 minutes ago, David.. Qobuz, Hi-Res Music Evangelist said:

That is strange...While we do have some snippits until the tracks/albums are cleared, I have 1989 playing in full res with the full tune. https://open.qobuz.com/album/0060254706688

There are three versions of 1989 available (see screenshot). The high resolution version is the one Soudiiz favorited, but that's the only one that won't stream of the three. Not the end of the world, the high res is only 24/44.1 and I'd be shocked if anything close to 16 bits of dynamic range is used on this recording. Plus, now I know to check for this if it happens again.

 

[The Computer Audiophile]

Couldn't resist. 

 

[The Computer Audiophile]

4 minutes ago, left channel said:

@The Computer Audiophile maybe these threads should be merged?

Done. Thanks. 

[The Computer Audiophile]

Hi Guys - I met with Qobuz this afternoon at CEDIA. Dan and David were great. I really understand now that Qobuz comes from music lovers whereas all other services come from techies. I fall into both camps (techie music lover) but can really see the music roots in Qobuz when using the service. 

 

Good stuff to come. 

[The Computer Audiophile]

The launch is delayed a little bit. 

[The Computer Audiophile]

DLNA / UPnP is the most nonstandard standard. Ask the guys at jriver what it’s like to make an app work with numerous devices. It ain’t easy. 

[The Computer Audiophile]

2 minutes ago, the_bat said:

 

I can confirm this fixes the problem.  Not sure why Qobuz needs these rights, but....

 

Thanks

 

Alan

It's a macOS Mojave thing. Roon needs rights and so do many other apps.

[The Computer Audiophile]

Just ran into a discrepancy in sample rates. Qobuz says 24/48 but the track plays at 16/44.1.

 

[The Computer Audiophile]

1 minute ago, left channel said:

@The Computer Audiophile I wouldn't doubt it, but if you click on the spot you're you're pointing to there to open the menu, what is your maximum level set to?

[The Computer Audiophile]

3 hours ago, David Craff said:

 

Hello,

Currently we display the hi-res logo of an album without distinguishing that it is available for download and/or streaming in this quality. An evolution is underway in our applications to distinguish between the two.

 

The listening and downloading rights are not identical for the same album.

 

Regards

Thanks David. 

[The Computer Audiophile]

3 minutes ago, loop7 said:

I'm exploring the desktop Qobuz app both connected directly to a DAC and via Chromecast (the HDMI version).

 

It seems the Qobuz app doesn't recognize the first generation Chromecast but does recognize the gen 2 Chromecast. 

 

I'm assuming there are limitations of the first version that make it problematic.

 

Just an observation.

Yes. Many apps don’t work well or at all with gen 1 of the chromecast. 

[The Computer Audiophile]

Here's a good metadata fail :~)

 

[The Computer Audiophile]

5 minutes ago, Martin H said:

Yes- sorry I am familiar with that help area. But I was thinking more of a place where the Qobuz community could talk and share thoughts and recommendations of the music/artists. So more focused upon the content  and helping each other explore it. The uservoice is a good place to flag issues and problems. Just a thought really. Not critical but maybe enhance the experience a little further.

 

I agree. I’d love to setup a special Qobuz area on CA.