Official Qobuz Issues Thread

[dmackta]

18 minutes ago, thyname said:

OK --- so I transferred my Tidal favorites to Qobus. A total of 32 albums that I had on Tidal did not have a Qobuz equivalent.

 

Too many to ignore.

@thyname The beta onboarding email specified that the catalog is not complete yet.

Can't guarantee your 32 albums are included in the stuff we haven't ingested yet -- but overall it is premature to do any catalog comparisons. 

[dmackta]

18 minutes ago, KenG said:

Has anyone on the Beta noticed some major deficiencies in the Qobuz catalog especially when it comes to some Indie or underground rock/pop. Seems like they may not have signed deals yet with major American Indie labels like Matador, Merge and Kill Rock Stars since I can't find any of the label's music by some of their bigger names (ie, Pavement, Elliott Smith, Neutral Milk Hotel, Spoon etc). All of these are on Tidal and Spotify.  Just wondering if anyone knows (ie, Dave Craft Qobuz guy I've seen posting) if Qobuz will have some of these labels by the time the Beta (or my new 30 day trial) is up since it could impact my decision to switch over.

@KenG The beta onboarding email specified that the catalog is not complete yet.

Most of the labels you mentioned are in the stuff we haven't ingested for the US yet -- overall it is premature to do any catalog comparisons. The ones you are looking for will be generally sorted out before we open to the public in the US. 

[dmackta]

2 minutes ago, Tomskee said:

I am very interested in the hi-res versions of releases from jazz labels like Intakt, Songlines, and Sunnyside. When I select an album that indicates hi-res from one of those labels, the playback indicates 16-bit/44,1 kHz. I have made sure to select 24-bit/up to 192 kHz as my maximum listening quality.

It's a known issue, there are labels that have not licensed us for Hi-Res streaming, only download. The apps are picking these albums up as Hi-Res even though they only stream 16-bit. It is being fixed!

[dmackta]

Go here https://www.qobuz.com/account on the desktop and you’ll have access to download everything you’ve purchased. 

[dmackta]

1 minute ago, luisma said:

Seems many albums are still showing in Qobuz but when trying to play Roon shows is not really available and skips until it stops, catalog and content is still been built correct?

 

That's correct there are several independent distributors that are still being ingested. It could take a couple months to get it where we want it. 

[dmackta]

@zacster send me a PM with the email address you used and we will check the back end. Which streaming plan did you choose? 

[dmackta]

The email today went to everyone who put their email address in on the old "Sign Up To Be Notified" page pre-2018. Definitely some overlap with people who ultimately became beta testers. No need to do anything if you are using the service already. 

[dmackta]

@iamoneagain With tens of thousands of new tracks being commercially released every week, what does it mean for a catalog to be complete? 🙂

 

Catalog is not a factor in the beta designation...there are some improvements to the apps that we want to make happen before we eliminate it.

 

Are there specific labels you are not seeing available for streaming right now? We are in the process of ingesting over 14 million more independent label tracks but it could take a few months to get them all live on the service. 

[dmackta]

Jeez guys really appreciate these posts. I know sometimes things aren’t as clear as they should be but you gotta know one key thing: it’s all about you, the audiophiles!  Our US team is 4 ppl and we make mistakes — but we are hustling 24-7 to give you the service you want! 

 

Written while listening to Beck Odelay on Qobuz. iPhone XS, Apple CCK, Audioquest Dragonfly Red, UE Pro RR — waiting on a corner for David Solomon so we can go get a quick sandwich. 

[dmackta]

9 hours ago, sockpit said:

 

Latest BSO/Nelsons recordings (3!) of Shostakovich on Deutsche Grammophone!   Seems odd, given so much other DG is present . . .  I’d like to cancel other services . . . but how long will it take to fill in the many gaps?

This one https://open.qobuz.com/album/t9mvjgf9pgicb is not actually out til next week but we have it. We have full licensing with DG so if there are releases missing it is because they are not cleared for streaming OR it's an easily correctable error. Send details on missing albums through out customer service portal and everything is followed up on. 

[dmackta]

Hey guys David Solomon and I are reading this stuff while we have a celebratory beer after another 16 hour day. I wanted to have Metal as a genre for US launch, of course! But we are a tiny team and do not have the resources to properly curate a metal section. Remember with Qobuz it is about the original content etc so its a big job. However - it is probably the next to be added! 

[dmackta]

12 hours ago, Gus141 said:

I was playing one of my playlists just now through the iOS app and noticed for the first time that some of the quality labels to the far right of the song (e.g., CD, Hi-Res) are in blue; not many, most are gray labels.  What does the blue signify?

 

Cheers

@Gus141If it's blue that means it is cached on your device. 

[dmackta]

Hi everyone

 

Couple notes on recent subjects. 

 

Qobuz Connect is not a protocol, right now it's an area of the app that houses Airplay, Chromecast etc. 

 

As you know our UPNP/DLNA support is spotty at best. Unfortunately, due to limited engineering resources it's not likely to improve massively any time soon. Some hardware works, some doesn't. There are workarounds for just about every kind of system, it's not perfect, but you know what they say: Pobody's nerfect. 

 

Yamaha MusicCast has been supported for a long time in Europe, we are told good things about a firmware update that will add Qobuz in the USA too.  Things like this are not something we control, as much as we would love to run the world. 

 

Thanks for all the interest and enthusiasm for the service. Everyone's comments are being noted, the product roadmap is full, and you will start seeing more improvements presently. 

 

 

[dmackta]

@mourip It is because CarPlay is still in beta. Access to streaming music will be added in an upcoming update. 

[dmackta]

Bulk favorite deletion can be done on the website: for https://www.qobuz.com/account/favorites/artists

[dmackta]

@#Yoda# We do have a department. They spot check. And check issues reported by users. Can you guess how many albums we receive from labels each week?

[dmackta]

No update on UPnP

[dmackta]

Hey guys, we had to remove open source access to our API and the github documentation due to the actions of dishonest individuals who were using this access to rip streams which is strictly prohibited by our agreements with the labels and rightholders.  Blame the bad actors. We are doing what we can to rectify, but the open API documentation caused the issue without question.

[dmackta]

API partners should reach out to [email protected] and [email protected] -- we will deal with legit folks no problem.

[dmackta]

15 hours ago, Mike48 said:

I was quite enthusiastic about Qobuz at first. It's nice to have HR files without dealing with MQA.

 

Yet, the US catalog still is far behind other services. Time and time again, I look for something out of the mainstream and find it's not there. Each time, I've found it on Amazon HD. This is discouraging, given the promises made by Qobuz that its US catalog was going to expand rapidly to become competitive with other services.

Mike - can you post some examples of what you aren't seeing. The gaps should really not be that glaring at this point, we've been adding 10,000 albums a day for the last several months. 

 

Thanks. 

[dmackta]

5 minutes ago, JMD54 said:

@dmackta

 

Lyle Lovett, Bob Seger just for a start.

That's legit. Lyle is with Curb Records, who have not licensed Qobuz yet. It is in their court. Let them know you want to see their artists on Qobuz! Bob Seger we have a couple of compilations but not most of the catalog because he has only given some of the services the whole thing. In an odd coincidence I just this week submitted a major marketing plan proposal to Universal Music to take to the Seger people as part of our pitch to get the rest of the catalog. Amazon has definitely got things we have to work for, but it's not surprising. Their deals with every provider were already in place because of the existing Unlimited and Prime services. 

[dmackta]

The major labels are all fully licensed. The majors are Universal, Sony, Warner and all their sublabels and distributed labels. Most of the independent distributors are signed, but some are slower than others getting us the music. 

[dmackta]

1 minute ago, rando said:

 

Off the top of your head, how closely would you say the classical catalog currently mirrors that of your own service in the EU?

I don't think 'mirror' is the right word. Some releases are on one label in Europe and a different label in the US. Some releases are not available in one territory or the other. And rights change daily,. But off the top of my head I am comfortable saying 90% match. Classical is NOT an area where we still have deals we are trying to make. 

[dmackta]

On 10/19/2019 at 8:45 PM, wdw said:

wasn’t an appeal to authority (but thanks for the explanation of the obvious) and is simply a comment directed to Qobuz.   A view of any current offering, whether US or EU, would give non-users a sense of and feel for the scale of their catalogue and curation.

Impatiently awaiting the Canadian open.

No account needed to look at the catalog. The download store mirrors streaming pretty closely: https://www.qobuz.com/us-en/shop

[dmackta]

10 minutes ago, left channel said:

Radka Toneff: all five releases are missing in the USA. Three original albums and two compilations. (I'll just live with Fairytales being an MQA CD, if the Qobuz app is upgraded to stream the containers properly.)
 

Bruce Cockburn: this list has improved, but in the USA 20 of 31 streaming releases are still missing, including his most popular hit album Dancing in the Dragon's Jaws which is available only in sample clips and for sale as a download.

 

 

You got us!  Part of this is we need users to point these things out -- we can't police everything. A couple of the Radka Toneff are Polygram, which is Universal, which is fully licensed and we should have. Could be as simple as asking for a new delivery. Not sure who distributes the Odin label. 

 

Cockburn -- the greyed out Dragon's looks like a mistake - it's on Columbia, which is Sony, fully licensed. The other Columbia Cockburns are streaming fine so we will ask Sony for a metadata redelivery which should fix any rights issue. The missing albums are distributed by True North which should be filling in within a couple weeks, I am pretty sure their stuff comes into us through The Orchard. Gonna double check though.