Official Qobuz Issues Thread

[Stereo]

5 hours ago, al2813 said:

 

Hi bobbmd and thanks for the advice! I don't have Soundiiz premium but even with the non-premium version I was able already to do it. 

 

As to Roon, I have been looking at it a lot and the key issue preventing me from taking the plunge is that all streaming services allow offline only via their app (for obvious reasons). As I listen a lot to music on the road and in offline mode, Roon is not an option. For now I use Vox player for my own ripped FLACs and the streaming app(s) for the rest. 

Have you tried looking into Plex? https://www.plex.tv/ Don’t know if it works with Qobuz but it does work with Tidal. @dmackta @David Craff Any idea if Qobuz is in talks with Plex to offer this?

[Stereo]

Talisman is right albums should be listed in chronological order at the very least as well as possibly separating compilations and ep’s and singles.

[Stereo]

@dmackta Thanks to you and David Solomon for doing this live stream. Great inside information. Can’t wait for the new features: https://m.facebook.com/groups/streamingmusicmatters/permalink/2619645778327644/?refid=18&_ft_=qid.6935931917694587972%3Amf_story_key.2619645778327644%3Agroup_id.1784625028496394%3Atop_level_post_id.2619645778327644%3Atl_objid.2619645778327644%3Acontent_owner_id_new.683093970%3Apage_id.1784625028496394%3Asrc.22%3Aphoto_id.10158920097188971%3Astory_location.6%3Astory_attachment_style.video_inline%3Afilter.GroupStoriesByActivityEntQuery%3Atds_flgs.3%3Aott.AX-voU4Z1fIfh50x%3Apage_insights.{"1784625028496394"%3A{"page_id"%3A1784625028496394%2C"page_id_type"%3A"group"%2C"actor_id"%3A683093970%2C"dm"%3A{"isShare"%3A0%2C"originalPostOwnerID"%3A0}%2C"psn"%3A"EntGroupMallPostCreationStory"%2C"post_context"%3A{"object_fbtype"%3A657%2C"publish_time"%3A1614891620%2C"story_name"%3A"EntGroupMallPostCreationStory"%2C"story_fbid"%3A[2619645778327644]}%2C"role"%3A1%2C"sl"%3A6}}&__tn__=*s*s-R

[Stereo]

@dmackta Thank you and David Solomon for doing this. Nicely informative. Can’t wait for the new features to arrive.

 

Worth watching to help you understand more about Qobuz and how it works https://m.youtube.com/watch?v=Ib9Eka_FQDs

[Stereo]

Sadly Qobuz still has some holes to fill in it’s catalog compared to some other services. Most of Golden Earring’s catalog is missing and no Bob Seger & The Silver Bullet Band at all.

[Stereo]

1 hour ago, livepinkfloyd said:

So after several attempts to get Qobuz to answer my question both publicly (on this forum) and privately (support emails back and forth and a private message to David Craff)) no one has the courtesy or guts. Given the service no longer works for people who have 5,000 favorites like myself I have no choice but cancel the acct. Has anyone ever cancelled and then come back - if so did you lose all your favorite selections or were they still there? Trying to understand if the amount of time I've spent building my library is now a complete waste? I see thru LinkedIn that they are a REALLY small company - and yet they have managed to build the best sounding library on the net. Feels like if they had a better DevOps org I wouldn't be in this position. They don't seem to understand that this service is so far superior to the runner up Tidal that they could easy charge more than Tidal. Audiophiles and music lovers are willing to pay for what they want and as playback gear gets better more folks are catching on to the differences in quality btw 24/192 and 96k mp3. If they did they could afford to enhance the DevOps group and not push a rev that fails there most active users. Cheap services allow 10,000+ selections with no problem. The fact they will not allow users who are now essentially shut down the ability to role back to a pervious version until they fix the production one is poor judgment. At least for me it will be difficult to come back if I lose all my work to date. With tactics like these Amazon will come and eat there lunch. Am I alone in this view? 

I completely agree with you on this. They tout themselves as the music lovers yet limit you? Ridiculous!! Spotify let’s you have UNLIMITED FAVORITES. Yet they still cap the number of songs you can have within a single playlist at 10,000 which sucks. At least Apple Music caps it at 100,000 individual tracks within a single playlist from what I’ve read. Yet it still should be unlimited. Qobuz and Deezer still limits them at 1000 tracks in a single playlist and that sucks. There are power users out there. There is no good reason for these services to not offer customization that way a user could use it as simply as they want or as meticulously outrageous as they want. They should be catering to all types not just the simpletons. Their communication is also terrible. There has been a glitch in my account for a year now where I can no longer reorder my playlists. One of two things happen either they don’t save to the new order or they choose to completely and randomly reorder themselves when I try. I have tried dozens of times and through multiple means over the past year to get someone to fix this and I have gotten no response or follow through from anyone. They have less than 100 employees and about only 6 of them in the USA. Communication should not be that difficult!! They need to invest in their infrastructure and development for sure. Of course Spotify also has sucked in a request I’ve had of them about fixing a simple metadata issue for almost a year and multiple contacts with them and they admit I am right yet still not fixed and it’s on an album every other service shows the correct metadata for. Pathetic!! There is no reason Qobuz can’t have both the best sound quality and user interface/features if they wanted to. It’s just a matter of programming as the other services offer features but they don’t care about the files sound quality. This is just plain stupid thinking especially in an age as technically advanced as today. Tidal shot themselves in the foot so Qobuz should take the opportunity to eat their lunch. They just don’t get it. Deezer is being dumb as well. Qobuz better wake up soon before the others do. They know Spotify HiFi is coming so they need to do something. Sound quality only gets you so far. Content and features is what most people will care about the most. But like I said no reason you can’t have all three.

[Stereo]

livepinkfloyd isn’t completely alone in his wishes for unlimited likes. Took 6 years and 542 pages of comments and nearly 13,000 votes by customers/potential customers before Spotify did something about it. See here:  https://community.spotify.com/t5/Live-Ideas/All-Platforms-Your-Library-Increase-maximum-Songs-allowed-in/idi-p/733759

 

And this is only from those that new where to go and ask for the feature. Imagine if more of their users knew about it. Plenty of comments of users getting frustrated and leaving which isn’t good for business either. A good point made by a few posters in saying normal users could (and have hit these limits) just by liking songs over time. Some are young kids/teenagers that are new to music and haven’t built up a collection yet and not every user is an old man with a big collection just getting into streaming for the first time but both are customers that count and should be accommodated for. As the young will collect over time then what happens?

It also took Spotify the same length of time and prodding by customers to implement a HiFi tier. Users want these things. Spotify posted somewhere how they were able to lift the limit and not have it big their system down and I believe they stated they would share how they did it if other services were interested.  Unfortunately I can’t remember where I found that info. as it was a while ago. Customers aren’t always wrong unless they are overbearing and demeaning of course. Listen to your customers they want to help because there is something they like that your company provides in the first place and they want to see you improve and therefore survive. You can’t be in business if you don’t have any or enough of them to pay the bills at least.

[Stereo]

8 minutes ago, The Computer Audiophile said:

I agree with you. 
 

As a consumer of all the services, I hate when I have to use an app in a way the company wants me to. I like options and want to use it however I please. however, I try to understand the larger picture that my needs may be far below the needs of others. 
 

I hate when the tail wags the dog. 

I understand but I also don’t like it when the dog bites the hand that feeds it. 

[Stereo]

4 minutes ago, The Computer Audiophile said:

Agree. You seeing that here?

From you no. I like your site and I thank you for providing it. I’m also happy with Qobuz being active here. If you read my second to last post above I am upset and feel insulted that they haven’t even bothered to communicate with me about my issue and I have been nice in my attempts to communicate with them and extremely patient. I’ve tried for a year now. Any other customer would of gotten really mad and left already. I’m paying for a basic feature that works for every user except for myself due to some odd glitch in their system. It’s definitely not my hardware or software as it properly worked for me when I first started using Qobuz then something happened and it’s been screwed up since. Yes I’ve uninstalled and reinstalled the software multiple times and updated every update since. Hasn’t fixed the problem. It is definitely in their system somewhere and affects my account for some odd reason. I tried contacting them with customer service and Sebastian said he forwarded my message to the proper personnel. Got no response and no fix, contacted David Craft who said he would forward it to the right personnel. Got no response or fix. Contacted Denis Thebaud the owner who CC’d his deputy CEO Georges Fornay and I received no response or fix, I tried emailing Georges straight with no response. I PM’d Dan Mackta here and no response yet from him. I did get an email from Nitha Veraporn letting me know I won the livestream contest from two weeks ago and I politely asked her to pass on the free six month subscription I won to an alternate winner if she would forward my message to Dan as well. No response yet although this was a couple days ago. I also was invited to be a Qobuz beta tester a little while after my issue started and I have sent in several feedback requests and notes about my problem as well as screen recordings illustrating the issue to them over the past year through the report logs with no response or fix. These communication attempts were spread out over a year. WTF?!?! How would you feel? What am I supposed to do now? Other than post it publicly here that I really did not want it to come to but I have no other choice now so I guess I just did. Dan if you’re reading this please help me get this problem fixed already. Although now I am highly bummed out about the favorites limit as that seriously completely hinders me as well. Thanks.

[Stereo]

1 hour ago, dmackta said:

Hi, I read it all, the problem is on our radar and improving user library management is a big deal that we are working on. But if what you were wanting was an easy fix it would have been done already. Any issue you can think of, we know about. We are doubling the number of engineers on our team. It will still take longer than you want it to. 

At least I finally got somewhat of an answer. Thank you. The more insight you and David can give us as you have with today’s posts the better we can understand and make decisions about what we as customers can decide to do. Hopefully my bug gets fixed at some point. Just realize I can’t wait forever either. At least I may have some hope now which has bought you some time. Hopefully you can continue to grow your staff to help keep up with your workload.

[Stereo]

6 hours ago, David Craff said:

Regarding the problem of limiting the number of tracks to 1000 in a playlist.

My personal opinion is that I find it messy a playlist with more than 1000 tracks, but I understand the need to be able to classify, arrange, order his library in Qobuz. This said my opinion has no impact on this limit. It is linked to a technical problem and especially a guarantee of stability of our servers. Our current structure is not able to ensure a strong stability of the service if we increase this limit. We are aware of the problem, we are working every day to improve the service and this also passes through our infra structure. But again, this takes a lot of time.

 

 

David while we wait for the limits of songs within playlists to be removed is there any way to remove the 5,000 limit of “favorited/liked” tracks in the meantime and make it unlimited like a lot of the other services allow? One of my ultimate goals is to have at least one really  gigantic playlist of every song I’ve ever liked so I could put it on shuffle play and enjoy. Favorited tracks can be a playlist of sorts. I am not crazy nor alone in wanting this feature and the other services seem to be able to provide this. Please put this in your to do pile at least. Thank you.

[Stereo]

5 hours ago, Talisman said:

+1 on that for sure. I have such a playlist already (the favorites of the favorites), and it’s over 900 tracks and growing. My day of reckoning is coming soon. 

In my case I truly need UNLIMITED favorites. My list is several tens of thousands of tracks if not more than 100,000. There are other users that have more than this as well that is why it should be unlimited. A very old version of Spotify used to allow for this before they put a limit on it at 10,000 tracks. Which then after much complaining they made it unlimited again yet kept the regular playlists to a limit of 10,000 tracks within a single playlist. So at least you can have one unlimited playlist with your favorited tracks. Apple Music at least has a higher limit for individual regular playlists at 100,000 tracks within a single playlist. 

[Stereo]

On 3/29/2021 at 5:37 AM, David Craff said:Regarding the problem of limiting the number of tracks to 1000 in a playlist.

My personal opinion is that I find it messy a playlist with more than 1000 tracks, but I understand the need to be able to classify, arrange, order his library in Qobuz. This said my opinion has no impact on this limit. It is linked to a technical problem and especially a guarantee of stability of our servers. Our current structure is not able to ensure a strong stability of the service if we increase this limit. We are aware of the problem, we are working every day to improve the service and this also passes through our infra structure. But again, this takes a lot of time.

David while we wait for the limits of songs within playlists to be removed is there any way to remove the 5,000 limit of “favorited/liked” tracks in the meantime and make it unlimited like a lot of the other services allow? One of my ultimate goals is to have at least one really  gigantic playlist of every song I’ve ever liked so I could put it on shuffle play and enjoy. Favorited tracks can be a playlist of sorts. I am not crazy nor alone in wanting this feature and the other services seem to be able to provide this. Please put this in your to do pile at least. Thank you.

[Stereo]

Simple playlists are quickly boring. I don’t want to listen to the same five albums over and over either. If I want that I can turn on the radio for free. People had collections  of music no reason why a streaming service can’t think about it in the same way. iTunes could be used sort of like Roon is for streaming. All I’m asking for is one big Jukebox of my own selections(entire collection) playing in shuffle mode. Just a matter of hardware and software development as you say. It’s money and time not magic.

[Stereo]

1 hour ago, The Computer Audiophile said:

I don't think anyone suggested a five album limit. 

 

 

 

You sure there's no reason?

 

 

 

Huh?

 

 

 

"All" you're asking? You're downplaying it like it's a little switch to flip. 

 

 

 

Magic would be much easier. 

You’re taking it to literally. I may have exaggerated. But still a limit is a limit I would rather not have. It should be at least quite a lot higher and some of the services offer unlimited. Therefore it can be done not saying how easy it is or isn’t. That would be for Qobuz to explain/work at. In any event I am at least requesting this feature.

[Stereo]

8 minutes ago, MarkusBarkus said:

5000 songs x 4 minutes = 20,000 minutes.

 

20,000 minutes / 60 minutes = 333.33333 hours

 

333.33333 hours / 24 hours = 13.9 days 

 

IMO a playlist that lasts for two weeks, give or take, is a big ask if you're not the only one asking.
 

This is really an archive of memories and emotions, and I completely understand why anyone would want one. I want one. It's just a big ask technically, IMO, sir...

It may be a big ask at this point but we are paying or potential customers that do have a right to ask for something we would like. I’m not expecting them to have it done today as we don’t work for Qobuz so we don’t exactly know where they are at, exactly what they are working on or exactly what their backlog comprises of except for what they are willing to share with us. Some of the other services have the capability therefore at some point I would expect Qobuz to be at that level sometime in the future at least. As long as they can at least put it on their roadmap and get to it eventually as they progress would be helpful. It took Spotify a few years to do it. Apple had the resources and did it earlier. I’m not 100% sure about Tidal’s favorites section for individual tracks (dumped Tidal before I got that far when they polluted themselves with MQA). I know Deezer’s is comparable  to Qobuz and maybe a little worse. No idea about Amazon HD or YouTube Music but they have the resources to do it if they haven’t done so already.

[Stereo]

15 minutes ago, David Craff said:

 

Hi,

 

Where do you see there is a limit to 5000 tracks or album in favorite. My account has now more than 5k of tracks.

Another user stated that a page or two ago. Are you saying Qobuz does not have a limit on Favorites? Great news if that is the case.

[Stereo]

3 hours ago, David Craff said:

 

To my knowledge, there is no limit for favorite

Sweet! Now if only the problem with editing and re-ordering my playlists could get fixed...

[Stereo]

7 hours ago, Talisman said:

In some of the more recent posts, I've heard the Qobuz Windows desktop app referred to as "garbage" and "poor." David Craff and the Qobuz team showed remarkable poise and restraint in their replies. 

 

I realize that this is an issues thread, but I felt like I had to respond with some praise. In my opinion, the app is the opposite of those terms. I think it's spectacular. It's gorgeous to look at, with expert use of typefaces, imagery, and white space, and generous mouse targets. I think it really romances the eye. 

 

The artist bios and album descriptions are enthralling and well-written. The Discover section is a wonderful way to spend an afternoon, with the Panoramas, the Taste of Qobuz, and carefully curated genre playlists.

 

And technically, as an app, it works well for me. It's quick and responsive, makes proper use of Windows 10 navigation conventions and notifications (I'm looking at you, Roon), starts up reasonably fast, and (again, for me) it's been very reliable. And finally, most importantly, it sounds lovely.

 

After experiencing Rhapsody, Spotify, Deezer Hi-Fi, Tidal, Apple Music, Amazon Music HD, Audirvana, and YouTube Music, the Qobuz desktop app is my favorite of them all.

Good to hear. I’m curious as to why the web player seems to have been disabled though. I also think the IOS app needs improvement. At least it plays solidly though.

[Stereo]

5 hours ago, livepinkfloyd said:

Favorite Limits. Although there are no limits officially from Qobuz the latest Windows rev stops working with a large favorite list (5,000+). This continues to be the fact. Qobuz is aware of this and promises a fix in the next rev. Web player also chokes on a list of this size 95% of the time. I continue to patiently wait for this fix since this is the best audiophile streaming service in existence. I've tried them all Tidal comes in a distant second in SQ. I've learned that those of us who have spent considerable time and money amassing a library of this size will not lose the lists created if they cancel the streaming service but not the account profile. I've chosen to continue to subscribe to the streaming even thought I can't use it. I want to support the company as it goes thru growing pains. Can't do it forever but I want to give them a chance to get it right. I have yet to see another user mention this same problem - if you do have 5,000+ favorites and use the Win10 app I'd appreciate hearing about your experience. Thx! 

I would of tested the favorites limit by now but I haven’t been able to as I have been waiting for 6-9 months after numerous requests for Qobuz to get certain albums in it’s catalog that the other services have had for a long time now. I don’t understand why Qobuz wouldn’t already have these albums because they are on the same label as the other titles they already do have from the same artists.? For example the band The Donnas albums are all on Purple Feather Records. Qobuz must have a license for Purple Feather Records because Qobuz has all of The Donnas albums available except for three of them whereas Spotify and Tidal have all of The Donnas albums available. Same goes for a couple of albums and singles from the band a-ha, among other albums/artists. Seems odd as to why unless somehow they got lost in the ingestion stage but I’ve been requesting them like I said for quite a while now so you would think they would of tracked them down by now.@dmackta Any idea? Thanks.

[Stereo]

4 hours ago, dmackta said:

@Stereono point in requesting the same titles more than once. If you do, the submissions are not recorded. Your particular requests are easy to explain. Just because things are listed as being on the same label doesn't mean they have the same distributor. We don't generally license small labels directly, we get them through aggregators and distributors. The stuff you are looking for is distributed by Tunecore, I am pretty sure I checked on this myself. We have been working with Tunecore toward integration for two years. It takes that long. I don't know why. Mostly issues on their side. Distrokid also handles a lot of small artist-owned labels and we have a deal with them in place finally, waiting for the catalog feed to start. It can take a few months even in the best of circumstances. 

@dmacktaThank you! Your explained and detailed answer is the kind of transparency and insight from a company like Qobuz I expect to hear. Please keep it up!!

[Stereo]

Android isn’t the only one having issues. Qobuz please have your IOS team look at this from the Qobuz Reddit page:

 

 

[Stereo]

6 hours ago, The Computer Audiophile said:

This is a bummer. Track 4 on this album is a sample only, in Qobuz. Tidal has the whole thing. Strange. 
 

I’ve seen this as well with another album or two I can’t remember what they were though. Something Qobuz needs to look into and step up their game in their next round of negotiations with the labels to fix. An update on where they are with getting Bob Seger’s catalog would also be helpful. I don’t understand why it is taking so long. They have been negotiating with him for 2-3 YEARS now!! Qobuz is also missing the following titles that are all on Spotify:

 

Amerie - 4AM Mulholland (Feeniix Rising Entertainment)

 

Amerie - After 4AM (Feeniix Rising Entertainment)

 

Amerie - Curious (Feeniix Rising Entertainment)

 

Amerie - A Heart’s For The Breaking (Feeniix Rising Entertainment)

 

Laura Branigan - Hold Me (Warner Music Group - X5 Music Group)

 

Laura Branigan - The Complete Atlantic Albums (Warner Music Group - X5 Music Group)

 

The Donnas - The Donnas (Purple Feather Records)

 

The Donnas - American Teenage Rock ‘n’ Roll Machine (Purple Feather Records)

 

The Donnas - The Donnas Turn 21 (Purple Feather Records)

 

Eddie Murphy - How Could It Be (Sony Music Entertainment Inc.)

 

Ric Ocasek - Beatitude (Geffen Records)

 

Ric Ocasek - Nexterday (No Label Listed)

 

The Pool - Dance It Down / Jamaica Running (Dark Entries Records)

 

Ratt - Rarities (Deadline Records)
 

Real Steel (Original a motion Picture Soundtrack) - The whole album is available on Spotify but some tracks are sample only in Qobuz

 

Rossington Collins Band - This Is The Way (Geffen Records)

 

Whitesnake - Live In The Heart Of The City (Mirage Records / Unidisc Music Inc.)

 

Whitesnake - Ready An’ Willing (Mirage Records / Unidisc Music Inc.)

 

Whitesnake - Come An’ Get It (Mirage Records / Unidisc Music Inc.)

 

Whitesnake - Forevermore (Radar Records)

 

What doesn’t make sense is all of the Donnas titles (entire catalog) are on the same label (Purple Feather Records) so why would Qobuz be missing the three I listed yet have all their other titles? The other artist’s  albums are on different labels but still Spotify has them all.

[Stereo]

Spotify also has all of Good Sleepy’s older albums where Qobuz only has the latest album and singles from it.

 

Good Sleepy - Rest Easy (855063 Records DK)

 

Good Sleepy - Okay With The Way It Is, As Is (3rd Row Records)

 

Good Sleepy - Dessert Before Dinner (3rd Row Records)

[Stereo]

2 hours ago, Tinnitus Andronicus said:

I wish Qobuz would get a complete set of tracks for Pere Ubu's The Modern Dance in hi-res. I purchased the album in November 2020 and notified them of the issue that what is listed as track 5 is actually a repeat of track 4. Still the files have not been corrected. Wondering at this point if it will ever happen...

If Dan fixes it you’re lucky. I’ve been trying to get Spotify to do the same thing to The Singles 1984-2004 by a-ha. They duplicated the titles to tracks 11 and 13. Track 11 is correct but track 13 plays a different song as it should but the title is wrong. No other service from what I’ve seen has this problem they all have the correct info. Contacted Spotify multiple times and it’s been over a year now. Even contacted Rhino. They both email me back saying they agree yet no one has done their job yet. Pathetic!!