zackthedog Posted January 14, 2018 Share Posted January 14, 2018 Does anyone know how to contact someone at SOtM? I tried the web form but haven't gotten a response. I think I damaged my tx-USBexp and I'd like to ask them if by any chance it could be repaired. Thanks! Link to comment
mjb Posted January 14, 2018 Share Posted January 14, 2018 Mmm, how about: https://www.sotm-audio.com/sotmwp/english/ ?? Link to comment
zackthedog Posted January 14, 2018 Author Share Posted January 14, 2018 Well, I tried that but didn't get a response. I'll try a direct email instead of the contact form. Thanks! Link to comment
firedog Posted January 14, 2018 Share Posted January 14, 2018 I'm pretty sure there's a direct mail address to May from SOtM on one of the relevant threads. She seems to be very good about answering queries. Main listening (small home office): Main setup: Surge protector +>Isol-8 Mini sub Axis Power Strip/Isolation>QuietPC Low Noise Server>Roon (Audiolense DRC)>Stack Audio Link II>Kii Control>Kii Three (on their own electric circuit) >GIK Room Treatments. Secondary Path: Server with Audiolense RC>RPi4 or analog>Cayin iDAC6 MKII (tube mode) (XLR)>Kii Three . Bedroom: SBTouch to Cambridge Soundworks Desktop Setup. Living Room/Kitchen: Ropieee (RPi3b+ with touchscreen) + Schiit Modi3E to a pair of Morel Hogtalare. All absolute statements about audio are false Link to comment
WestsideJon Posted January 14, 2018 Share Posted January 14, 2018 This is May's email address [email protected]. She replied very quickly to a query I sent her last week, just be aware you might have to wait if you send an email at the weekend. Jonathan Link to comment
zackthedog Posted January 15, 2018 Author Share Posted January 15, 2018 I emailed May this evening and she got right back to me. Thanks again. Link to comment
zackthedog Posted January 15, 2018 Author Share Posted January 15, 2018 It turned out to be the PCIe riser cable that was at fault. Thank heaven! Quick response and resolution from SOtM. Thanks for the help, all. Link to comment
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