The Paul Hynes SR7

[jean-michel6]

4 hours ago, limniscate said:

I ordered mine at the end of May. There are people who ordered even earlier who still haven't received their order. 

Delay in delivery of a good is something understandable when it is almost a one man operation .

However at time of ordering the delay should be mentioned by the seller ... 

[beautiful music]

I don't know if after 7months of waiting can i cancel my order or not?

[auricgoldfinger]

1 hour ago, jean-michel6 said:

Delay in delivery of a good is sIt omething understandable when it is almost a one man operation .

However at time of ordering the delay should be mentioned by the seller ... 

 

Frankly, telling people 20-30 business days is dishonest, if not fraudulent, when he knows the real wait time is more like 9 months.  It would take about 1 minute to update his specifications and pricing document with the actual build time.  He's always happy to keep taking new orders though. 

 

All we can do is hope he starts focusing on reducing his backlog.  Otherwise, the new orders will dry up as people realize the wait involved is not worth the uncertainty and risk.

[kopelli]

6 hours ago, auricgoldfinger said:

 

Frankly, telling people 20-30 business days is dishonest, if not fraudulent, when he knows the real wait time is more like 9 months.  It would take about 1 minute to update his specifications and pricing document with the actual build time.  He's always happy to keep taking new orders though. 

 

All we can do is hope he starts focusing on reducing his backlog.  Otherwise, the new orders will dry up as people realize the wait involved is not worth the uncertainty and risk.

+1

[Johnseye]

I thought I'd respond as the discussion has unfortunately devolved into valid complaints about delays.  I made a comment the other day in another thread about the delays I've read about here.  Paul emailed me directly with a lengthy response and a copy of the letter he's emailed to most of you.  He is reading this thread, as well as others so he is aware of everyone's concern.  As to what is a best business practice, that is up to all of us personally to decide.  I personally agree with @auricgoldfinger 's comments.  However we do not have to do business with anyone we don't want to.  Obviously if you sent money under certain expectations, those should be addressed, as well as the opportunity for your money back.  Otherwise I suggest everyone be patient and expect your PSU to be delivered 6-9 months from placing the order.  You can always ask Paul for a firm date, or a date which you can agree upon, after which money is to be refunded.  There are many paths to compromise.

 

Here was one of the things he said:

 

"Your statement regarding delays with the SR4 is misleading as the only person with any significant delay has been Octaviars and this has been due to UPS having lost his shipment. I have set aside a replacement unit from the next available SR4 batch for Octaviars to avoid the long wait while UPS decide whether they can find his power supply or not."

 

I replied back, stating the following:

 

"It's good to know you've read my thread. Lately it appears to be full of complaints instead of reviews.  I don't think I was being misleading based on people have posted, although I can only go by what they've written as I did not place an order for an SR4 myself.  As you know I was planning on doing so, but waited for feedback from others.

 

Hopefully you're able to get production on track to meet stated delivery dates and keep up with customer communication.  Not an easy task.  Feel free to respond to people in my CA thread."

 

Hopefully we can put this all to rest and go back to discussing the positive impact the SR7 has on sound quality, and how it compares to the newer supplies hitting the market.

 

[ismewor]

7 hours ago, auricgoldfinger said:

 

Frankly, telling people 20-30 business days is dishonest, if not fraudulent, when he knows the real wait time is more like 9 months.  It would take about 1 minute to update his specifications and pricing document with the actual build time.  He's always happy to keep taking new orders though. 

 

All we can do is hope he starts focusing on reducing his backlog.  Otherwise, the new orders will dry up as people realize the wait involved is not worth the uncertainty and risk.

+2

[octaviars]

7 minutes ago, Johnseye said:

 

"Your statement regarding delays with the SR4 is misleading as the only person with any significant delay has been Octaviars and this has been due to UPS having lost his shipment. I have set aside a replacement unit from the next available SR4 batch for Octaviars to avoid the long wait while UPS decide whether they can find his power supply or not."

 

 

As Paul writes the delay on my SR4 is only because UPS lost the package. Nothing to do with anything else, and from the day I placed the order and payed everything went as planed.

[octaviars]

You that have any of Pauls PSU what do you think the burn in time was in your system before it had settled down?

 

UPS might have found the lost SR4 so hopfully it will arrive next week.

[ismewor]

How would l know the SR4 order fall within the first batch or 2nd batch order?

Does he mention anything about shipping date for 2nd batch?

patiently waiting for a reply from Paul. 

[mozes]

I initially enjoyed reading about the performance of the SR7, but this thread drifted now to shipping/logistics issues. Since these issues dominate the discussion of PH, maybe they need a dedicated thread.

[Johnseye]

4 hours ago, mozes said:

I initially enjoyed reading about the performance of the SR7, but this thread drifted now to shipping/logistics issues. Since these issues dominate the discussion of PH, maybe they need a dedicated thread.

 

If they need a thread at all, valid or not.  Complaints should not be part of a review thread. I'll need to be a little more firm in the future. 

[austinpop]

1 minute ago, Johnseye said:

 

If they need a thread at all, valid or not.  Complaints should not be part of a review thread. I'll need to be a little more firm in the future. 

 

As OP, it would be within your purview to declare all shipping delays, complaints, etc as off topic. I think there's been enough venting!

 

Honestly, I am hoping for more actual reviews of the SR-7 by people who have received it. For that matter, and if you're OK with allowing it on this thread, I'd also like to hear more reviews from people who ordered the SR-4. I posted my impressions on the "A novel..." thread, but surprised we've not heard from more people.

[mozes]

It would be nice to read reviews of SR7. So far, only @romaz and @Johnseye have shared their experience. Hopefully more people will get theirs soon  

[LTG2010]

10 hours ago, mozes said:

It would be nice to read reviews of SR7. So far, only @romaz and @Johnseye have shared their experience. Hopefully more people will get theirs soon  

@romaz stated on headfi that he has 'a few' and @ johnseye was nice enough to share his detailed impressions. Anyone else with one of these (very low noise)  beasts ?

[amir57bs]

Complaint removed. Please start different thread - Editor. 

[Johnseye]

I've asked Chris to remove the previous post from @amir57bs.  This will not be a delivery complaint or refund request thread.

[mozes]

1 hour ago, amir57bs said:

 

I think You and some peoples like you in this forum are trying to help Paul to continue to his business without delivering customer orders.

If Chris do not help me but i could ask him to let me write about My experience with Paul Hynes.

I understand your pain, this is very frustrating. My advice is to start your own thread and talk about your experience with PH.

[Johnseye]

3 hours ago, amir57bs said:

 

I think You and some peoples like you in this forum are trying to help Paul to continue to his business without delivering customer orders.

If Chris do not help me but i could ask him to let me write about My experience with Paul Hynes.

 

I think you're mistaken. I have no interest in helping his business. My review is only to share my experience with others in this forum. If you've read any of my posts you'd know that. 

 

You should take your grievances up with Paul. That's all I will say on that subject. 

[Cornan]

4 hours ago, amir57bs said:

 

I think You and some peoples like you in this forum are trying to help Paul to continue to his business without delivering customer orders.

If Chris do not help me but i could ask him to let me write about My experience with Paul Hynes.

 

If this is the Amir I think it is there is no fair trial available for Paul Hynes. It will be a trial made in hell with no chance to win! ?

[sandyk]

9 minutes ago, Johnseye said:

You should take your grievances up with Paul. That's all I will say on that subject. 

 John

 IIRC, Paul also had some MAJOR health issues recently, which would further have disrupted his delivery dates. Paul has always been a little behind with his delivery dates as long as I can remember.

Regards

Alex

[tapatrick]

22 hours ago, amir57bs said:

.....My experience with Paul Hynes.

I contacted Paul by email about buying a SR4 in November. He replied within a few hours and also a couple of follow up questions were responded to both promptly  and professionally. 

 

I ordered one from the next months batch and received it within 2 days of stated shipping date. I am very happy with it. 

[octaviars]

13 minutes ago, tapatrick said:

I ordered one from the next months batch and received it within 2 days of stated shipping date. I am very happy with it. 

 

Did you feel that the SR4 needed time to burn in or did it perform well right out of the box?

[octaviars]

20 minutes ago, amir57bs said:

 

Haha

paul do not answer emails quicker than 1 week , i wonder how you got your order .

 

Are you being serious.... 

 

When I bought my SR4 he answered my questions often the same day and more than once a day. I sent him PM:s here on CA.....

 

You can believe that if you want to but my inbox have all of Pauls answers left.

 

Regarding how he treats customers that bought a SR7 I cant say anything about that but I had no problem buying a SR4. 

[Johnseye]

2 hours ago, amir57bs said:

 

Haha

paul do not answer emails quicker than 1 week , i wonder how you got your order .

 

Please stop posting here. You obviously have not used one of these PSUs so have nothing constructive to contribute. I do not want to read your complaints. Go start your own QQ thread. 

[amir57bs]

20 hours ago, Johnseye said:

 

Please stop posting here. You obviously have not used one of these PSUs so have nothing constructive to contribute. I do not want to read your complaints. Go start your own QQ thread. 

 

content removed - editor