HDtracks download manager...

[HDtracksGuy]

I see many are still having issues with downloads. It's great to see that the incidence of problems has decreased over time. We are in the process of building a new dynamic Download Manager.

 

We are definitely available to help with download issues.

Here are some troubleshooting tips which hopefully help out.

 

If your download won't complete it may be because there are partially downloaded files in your album folder. You can delete those and then resume the download. This is the most common error.

 

If Download Manager does not accept your password, it is because of the Java cache. It can be fixed by erasing the Java cache (control panel/java/cache) or a computer restart. This error occurs sometimes after changing a password.

 

If your download states that it can't start because there is a problem with the order then contact us. That is a known bug. We will re-enable your download.

 

If you can't open the JNLP file, then you either do not have Java installed (JRE), or your operating system needs to know it should use Java Web Start to open the JNLP. Right-click and say open with Java Web Start.

 

Firewalls can also be an issue. Some firewalls such as ZoneAlarm and Comodo may block the Java program from launching.

 

If you get grainy or choppy sound from recordings, right click and open the properties of the audio file. Check to see that your audio interface or DAC is compatible with the sample rate.

 

Any other issues or concerns feel free to contact us.

We're here to make sure you have access to these awesome recordings.

 

Graham

HDtracks