HDtracks download manager...

[wgb113]

I just downloaded the AIFF version of their Head-Fi collaboration in about 10 minutes. I'm running OSX 10.6.2 and using Safari along with the latest Java version for Mac on my 13" MacBook Pro.

 

Bill

 

[wgb113]

I cannot get their Download Manager to accept my password to save my life. Everything they've told me to try does not work. Frustrated...

[wgb113]

During my latest purchases (made a few weeks ago), I also had the problem that the download manager requested the password at the end of the download of the entire order, but the password was not accepted.

 

However the download had gone fine, and at the next purchase no album I had puchased before was downloaded again, although I had removed the files from download folder, so this glitch didn't have any negative consequences.

 

Nope, nothing downloaded.

[wgb113]

Case matters. Probably for both user name and password.

 

Try having their system e-mail you your password. Then copy and paste it.

 

I'll try having them email my password since it does have a mix of upper and lower case. That said, it works correctly when logging into the site.

[wgb113]

have you actually purchased an album?

I had the same problem with Acoustic Sounds and they told me that if your account has nothing to download that will be the result.

If you buy an album and still can't get the downloader to work, I'd fully uninstall it (including downloads file folder) and try again. Or open a second account and try again.

If you really can't get it to work, send them an email with the order number and they will send you direct dowload links.

 

Yup. They charged me $18 for the Pizza Tapes.

 

I fully uninstalled it cleared cache and everything. Tried the link they gave me for the DLmgr. They recommended trying a different browser so I installed Chrome (use Safari on my Mac Mini). Nothing has worked. Waiting to hear back from them again.

 

I bought a handful of titles in the past on my 8 year old iMac and never had any issues. The brand new MacMini doesn't like it - maybe something to do with Mavericks?

 

Bill