HDtracks download manager...

[jriver]

OPPS, just noticed that somehow in Jrivers media center I have two copies of the same song after the download, but in the download manager there is only one. Any idea's ?

Probably our bug. Watch the JRiver forum for an update in the next few days.

[jriver]

A new build of the HDtracks downloader for MAC is available in the first post of this thread:

JRiver's HDtracks Downloader for Mac -- Available Here (and a 15% coupon)

[jriver]

Hdtracks dloader -6 works a treat. So much better than original ... way, way better. Thanks.

Thanks for the report.

[jriver]

You might try updating the version of the downloader that you are using.

 

An updated HDtracks Downloader is available for Windows here:

http://files.jriver.com/partners/hdtracks/HDtracksDownloader180076.exe

 

And for OSX it's here:

http://files.jriver.com/partners/hdtracks/HDtracksDownloader180076.dmg

 

The full history is below.

 

18.0.76 (11/19/2012)

 

1. Fixed: ALAC encoded files could fail to play on some iPod models.

2. Fixed: Downloads in AIF format could fail when track filenames had special 'regex' characters in them, such as square brackets.

3. Changed: Version number is now displayed at the bottom left of the Settings window.

 

18.0.72 (11/12/2012)

 

1. Changed: Renamed button to "Check For New Downloads", moved it to the leftmost button position.

2. Changed: Added handlers so app. responds to protocol commands while running.

3. Changed: Changed filename extension of temporary downloaded audio files from ".flac_hddownload" to ".track_hddownload".

 

18.0.68 (11/2/2012)

 

1. Fixed: Problem where the app would be minimized to the dock when it was launched from a web link.

 

18.0.67 (11/1/2012)

 

1. NEW: Added protocol handler so user can click on web link

2. NEW: Selection of desired format (flac, aiff, wav, alac) is done on the web page rather than in the downloader.

[jriver]

I'm not aware of this as a known problem. It's possible that it varies from album to album.

[jriver]

I checked here and we don't think that the track number is provided with the download information. You could talk with HDtracks and see what they know.

[jriver]

I believe that this will change in early December, but you could download as FLAC and convert to WAV now. You won't lose anything.

[jriver]

I have downloaded the downloader but it doesnt accept my HDtracks login. Anyone can help?

 

Make sure you have the latest version. It's in the first post of this thread:

JRiver's HDtracks Downloader for Windows -- Available Here (and a 15% coupon)

[jriver]

For OSX:

http://files.jriver.com/partners/hdtracks/HDtracksDownloader180094.dmg

[jriver]

Sorry for the problem. We'll check.

[jriver]

One issue remains - the track file names do not come out numbered, as they previously did.

 

Thanks for the kind words. Numbering will return soon.

[jriver]

An updated HDtracks Downloader is available for Windows here:

http://files.jriver.com/partners/hdtracks/HDtracksDownloader180108.exe

 

And for OSX here:

http://files.jriver.com/partners/hdtracks/HDtracksDownloader180108.dmg

[jriver]

Good news. Thanks. We appreciate your patience and your help in identifying the problem.

[jriver]

I know of no other problem like that, so it's possible the install was completed. "Security" software can also sometimes make problems like this.

 

Here are the direct links:

An updated HDtracks Downloader is available for Windows here:

http://files.jriver.com/partners/hdtracks/HDtracksDownloader180111.exe

 

And for OSX here:

http://files.jriver.com/partners/hdtracks/HDtracksDownloader180111.dmg

 

Reboot and reinstall.

 

The new Downloader always checks for any open orders.

[jriver]

Don't want to rub salt into the wounds but I'm also having terrible trouble in downloading a 150$ order although I believe the problem is due to my location here in Italy,howerver I had no such problems earlier in 2012, the download manager is stalling or continuously closing

In HD Tracks defence they were very quick to reply to my email,although I'm still waiting for notice of my refund.

Can someone suggest an European site for Hi Def downloads??

That is almost certainly a rights issue.

 

It would be nice if you could use a thread that is on the topic of European rights.

[jriver]

That's the direct link to the download:

 

http://files.jriver.com/partners/hdtracks/HDtracksDownloader180147.dmg

[jriver]

Did you try working this out with HDtracks?

 

Your description sounds like a bad experience, but there are so many things wrong that it also sounds like something more basic going on. If you were running on Windows, I would guess antivirus software. On Mac, I don't know.

 

Removing partially downloaded files could cause a problem by itself.

 

Other possible problems:

 

Hardware, and yes I know you said other downloads work.

 

Network dropouts. If you're on a wireless connection, try wired.

 

The app doesn't crash on quit unless something else is going on. A hung network connection, for example.

[jriver]

Exactly.

 

If the networks actually drops out, you get a window prompting for your password (I tested by disabling Wifi..).

 

If a hung network connection can get your app to crash, you may want to consider giving up on developing apps altogether.

No comment.

[jriver]

Just got a response from HDtracks:

They state that they are currently not available internationally (I'm in Ireland).

When I ordered, I was able to select Ireland as country, and pay with an Irish credit card...

They will refund me.

I don't think they sell in Ireland yet. They added Germany recently.

[jriver]

Country? One of the problems is in Ireland, and I don't think HDtracks is available there.

[jriver]

I'll take ethics over legality any day ...

Law and justice are two different things.

[jriver]

I cannot get their Download Manager to accept my password to save my life. Everything they've told me to try does not work. Frustrated...

Case matters. Probably for both user name and password.

 

Try having their system e-mail you your password. Then copy and paste it.