dotted clouds not uploading

[bazcurtis]

Hi,

 

I am an iTunes Match subscriber and I recently uploaded some mp3 to my iTunes library, 8 in total. Four of them still have dotted clouds and are sat waiting to upload. I have tried to Update Apple Music Library, but they still won't upload. How long can or should it take?

 

Best wishes

 

Michael

[kirkmc]

I've seen it take hours sometimes, or ever days. It was like that with iTunes Match as well. There are times when it works quickly, others when it doesn't.

[bazcurtis]

I changed them to AAC files and now I get - This item was not added to your iCloud Music Library because an error occurred.

[bazcurtis]

They've now changes back to dot clouds.

[kirkmc]

Well, you can't really change them to a different kind of file. I'm seeing this too, for some of my tracks; some people are reporting this on lots of tracks. I'll see what I can find.

[bazcurtis]

They were mp3s to start with. I though Apple might prefer AAC files and it would force it to try and upload them again.

[kirkmc]

No, that shouldn't matter.

[bazcurtis]

It must be around 3 weeks now and they're still stuck. I'm hoping yesterdays update will help. You never know what over bugs are fixed from the short release notes.

[bazcurtis]

I brought the files to work and they uploaded within the hour. I don't believe it was a bandwidth issue. They should have uploaded from home fine. Half of them did. Now to go home and see if I can download them.

[kirkmc]

Huh. I wonder if ISPs are filtering certain IP addresses that belong to Apple. I had satellite internet for a while, and I was getting very low downloads from Apple but higher speeds from most other sites; I'm sure the satellite company was throttling traffic from Apple.

[Graeme Challis]

Don't think this is related, but *none* of my iTunes Match music was updating on the one Mac I use for iTunes Match. It was all "Waiting". The iPhone was fine. Sometime prior to iTunes 12.1 (or so) all had been well. After some time, I noticed all I was seeing on this Mac was the 4500 local song and nothing from iTunes Match (I really don't listen to iTunes on a computer, only on portable devices and a Logitech Squeezebox). After much experimentation with iTunes library & prefs files, new Library and new User, I used Personal Hotspot on the iPhone to get a new network... after some thinking time, iTunes Match came back on and all well again - apart from the usual Duplicates and Errors and other long standing problems with various songs and albums.

Checked the router, added port 5223 to the firewall and all well again on my home network. Had been experimenting with opening a port for FileMaker access from the outside (around the iTunes 12.1 time!) and seem to have shot myself in the foot.

So, goes to show there could be problems outside iTunes itself.

ttfn, gkc.

[Graeme Challis]

Have been working on lots of my own tracks that are "waiting" to get to iTM also. If you persist, they might change from "waiting" to "Error". Which might be workable. The point about converting tracks to another format is not the other format in particular, but that you get a new file out of it, hopefully free of internal errors. Rather like doing a "Save as..." on a troublesome Word doc.

Although it did not work for bazcurtis it has worked for others. Dan Moren reported on this back in 2011, an article I found just yesterday:

http://www.macworld.com/article/1163675/how_to_fix_itunes_match_error_tracks.html