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bernardperu

LH Labs. No delivery after 2.5 Years

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I started this thread and i do consider it to be very successful. Another forum, Head-Fi, has done an awful job at protecting our rights as consumers. After all, this is a $6 Million USD fiasco that has a large impact on the High End industry. 

 

Do you, fellow members of Audiophile style, know of any other forums where we, highly disappointed customers of Larry Ho, can post our concerns about this LH issue?

 

Thank you!

 

 

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10 minutes ago, LHCommSquad said:

 

 

By any objective standards, Head-Fi has done a fine job of protecting consumer interests.

 

 

Sounds like LH Labs thinks Head-Fi is cool!

 

Now can I please hear recommendations on other forums where we can post about LH Labs? Thanks a lot!

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17 minutes ago, LHCommSquad said:

 

I'd like to clarify this:

 

1. Head-Fi is not a consumer protection agency, and has no obligation to act as one.

2. I happen to personally know that the reason the threads at Head-Fi haven't been shut down is because Head-Fi is concerned it would be accused of NOT helping customers of LHL get and share information (you seem to be advocating for that communication avenue to be shut down)

3. Light Harmonic threads (not LHL) and reviews for non-IGG merch are banned at Head-Fi until at LEAST the campaigns are completed. (personal knowledge)

4. LH/L don't sponsor over at Head-Fi nor have we ever discussed that option, nor would we be allowed to.

5. They don't allow personal attacks, and have removed posts with personal attacks, much to the chagrin of some members. Head-Fi has community standards that members must follow. 

6. The members appreciate Head-Fi as it gives them a direct avenue of communication between themselves and LHL and those threads are still active.

 

By any objective standards, Head-Fi has done a fine job of protecting consumer interests.

 

 

Have my doubts regarding point #3, Jarek. 

Remember the discussion we had around the Stella review which was done by one of the "pro" reviewers?

Although the "article" - if I'm not mistaken - was not published on HF the guy posted the link to his site. 

Still enough marketing for LH stuff... 

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2 hours ago, marflao said:

 

Have my doubts regarding point #3, Jarek. 

Remember the discussion we had around the Stella review which was done by one of the "pro" reviewers?

Although the "article" - if I'm not mistaken - was not published on HF the guy posted the link to his site. 

Still enough marketing for LH stuff... 

 

2 and 3 are 100% confirmed by Jude himself. They may or may not be allowing links, but nothing about Light Harmonic regarding threads or dedicated review pages on Head-Fi is allowed. The anti-Head-Fi comments are perplexing to say the least....I don't believe they've acted unfairly towards backers, and they haven't really acted unfairly towards us....

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LHCommSquad is correct about Head-Fi.

 

What I suggested LHLabs should do is this: 

 

1. Kill the Geek Wave Project. 

2. Use whatever funds are left to buy, at wholesale prices, a good alternate DAP, with a retail price equivalent to what backers paid (or less, if funds are too low), and send it to them. 

 

I seriously doubt that even if the project is completed, that they'll be able to actually afford to support and provide updates for it.

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On 4/6/2017 at 3:42 AM, bernardperu said:

Avta, I wish I could file a police report! Since I leave in South America, that would be pretty complicated for me.

 

Eganz, I have asked for a partial refund. I told LH Labs that I would settle for an 80% refund. I received no answer.

 

As of now, I am planning to start a Facebook Page where I can gather complaints about this company (online marketing is my field of expertise). Hopefully, they (Larry Ho, the owner) will honor their clients' money if they see that their reputation may be damaged.

Count me in too. 

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16 minutes ago, buonassi said:

 

Nothing in this document even comes close to suggesting Ken Ball retracted his statement(s).  It appears that at some point the google doc may have had other screen shots in it; and perhaps they contain the proof you're espousing.  But there are none in this document link besides this sole screen shot from Ken.  It refers more to his latest IEM, the solaris, and only briefly mentions 'letting go of the past'.  That is supposed to be Ken Ball essentially retracting a statement?

 

 

kb.jpeg

 

Yes, correct. "Letting go of the past" (in our view and by a reasonable reading of that post within context) specifically refers to the CA/LH drama that Ken Ball initially posted, especially since it's in direct response to a Stella comment from a poster. And especially since Ken has never once again mentioned the supposedly destroyed Asteria after he received the package back with the unopened Asteria he accused us of opening. In light of that, that statement by Ken is tantamount to a reluctant, very quiet retraction.

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29 minutes ago, buonassi said:

okay... well that's a stretch @LHCommSquad and a far cry from a retraction.  Is this a common PR tactic?  Assert, then point to 'proof' and hope people won't actually look at it?

 

LH were sheerly honest through this whole thing. We actually did hope people looked at it, and they did. The members of the press have sided with LH on this and have agreed to review Stella and are very excited about it and have all given it high marks. We gave that document out to the public everywhere on forums and to individuals who asked and reviewers who asked us about the drama. Most people seemed to agree that we did not do what we were being accused of and that Ken's statement was indeed a form of soft retraction.

 

 

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