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Mytek customer support unimpressive


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From my personal experience, I can highly recommend Metric Halo and Exasound for great sounding DACs and superior customer service :)

 

+1. exaSound and Metric Halo are extremely responsive.

 

After I bought my exaSound e32, George responded within 24 hours to my questions regarding the exaSound Dashboard menulet and infrared remote control of volume. Most impressively, I was still running OS X 10.9 at that time, and within 24 hours he sent me a revised version of the Dashboard for 10.9. (The public version requires OS X 10.11 or 10.12.)

HQPlayer (on 3.8 GHz 8-core i7 iMac 2020) > NAA (on 2012 Mac Mini i7) > RME ADI-2 v2 > Benchmark AHB-2 > Thiel 3.7

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