Jump to content
IGNORED

Thanks Uptone Audio


SuperRoo
 Share

Recommended Posts

Thanks Alex and crew for a great customer service experience. You folks do take good care of your customers.

 

Richard

Nearfield setup PPA USB>Ghent JSSG360 USB>Yggy>Freya+>Mono Vidars>Harbeth P3ESR 40th & Martin Logan Dynamo 1100X & Lyr 3> Mr.Speakers Ether 2, Schiit Sol>Puffin, Blue Jeans cables, Pangea power cables

 

Link to comment
Share on other sites

Thanks Alex and crew for a great customer service experience. You folks do take good care of your customers.

 

 

It is VERY kind of you to say so Richard. Many thanks!

 

--------------

 

 

In my former role (as co-founder and sales/marketing lead at Hovland Company), much of my time was focused on dealers and distributors around the world. I enjoyed building those relationships but it was always just about the business, and it was the same group of--often rather demanding and sometimes not nice--resellers.

 

What I love about running UpTone with a direct sales model is (aside from being able to keep the products affordable and competitive by not having to price them for 40-55% discount to dealers/distributors) that I get to focus the bulk of my energy on just two things: Communicating with clients and prospective customers, and product production.

 

(Okay, this is oversimplifying a bit as it leaves out all the hours I spend on parts procurement, accounting, logistics, staff management, vendor follow-up, planning, and new product development.)

 

As a lifelong audiophile and music lover myself--and living in a rural location without having much social life beyond my family and a few friends--what could be better than getting to chat with, advise, and support other audiophiles from around the world? Plus they all seem to like buying stuff from us! ;)

 

Anyone who has ever spoken or corresponded with me knows that I don't 'blow smoke" or exaggerate about things. And I never make claims--positive or negative--about the sound quality of any product or tweak that I have not heard with my own ears.

 

In addition, I am always learning from all you guys (and ladies, though they be too few in this hobby)--whether it be about audio tweaks and solutions, or great new music. Perhaps this is the best part. Certainly keeps it fun!

All the best,

 

--Alex C.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share



×
×
  • Create New...