Focusrite 2i2 keeps pooping out

[Akoto]

Just got this thing less than a few days ago. The site has been down since christmas and so I haven't gotten the software yet, so that might be the problem.

 

Basically it's just randomly turning into this grinding popping sound and it's all distorted.

 

No clue what to do.

[Apesbrain]

https://global.focusrite.com/downloads

 

Do some searching; others reporting similar issue.

[Akoto]

I already have that temporary program. I guess if others are having similar problems it must be software or a big recall.

[Apesbrain]

Not sure what you mean by "temporary program". If on Windows did you install the ASIO driver?

[Akoto]

Yeah, I did. I thought it was just a temporary "sorry the site is down" fix until I could register my product and download the suite

[Apesbrain]

When are you getting the bad sound: playback or recording?

 

What audio software are you using?

[Akoto]

Playback.

 

The only software is that ASIO driver that lets me select sample rate and buffer size.

 

And whatever windows 10 has installed

[Apesbrain]

Ok, be sure you have the correct version of the driver installed. There is a "1st Gen" and a "2nd Gen" version:

https://us.focusrite.com/downloads?product=Scarlett+2i2

 

Other than that you might try installing a music player that specifically allows selection of the output device. foobar2000 is able to do this and I'm sure there are others.

[Akoto]

I downloaded the 2i2 2nd gen and 2nd gen studio and they were both the same file

[xyrium]

Agreed with Apes'. What software do yuo use to play your music? JRiver, Foobar, Media Player....? Does "whatever Windows has installed" mean you're using Media player? If so, Foobar 2000 is free, and fantastic. I highly recommend you download, install it, download the ASIO.dll for it, and then choose your ASIO Focusrite interface within its config. Then let's see how it goes.

[Akoto]

I primarily use winamp, but the horrible sounds happened while watching youtube as well as winamp.

[Akoto]

Update (and maybe a jinx) it hasn't happened all day.

[kilroy]

Mine works fine.

[Akoto]

It's been fine for more than a day now...is there a break-in period like there is with speakers?

[Panelhead]

Suspect you have driver and OS issues. They may release another driver. These are way more complicated than expected.

[Apesbrain]

...is there a break-in period like there is with speakers?

You've been spending too much time on this forum.

[Akoto]

You've been spending too much time on this forum.

lol

 

I'm learning give me a break!

[Akoto]

Mine works fine.

Do you have yours plugged into USB 2 or 3?

[kilroy]

Do you have yours plugged into USB 2 or 3?

 

2.0

[Matias]

1. Download and install latest drivers.

2. Make sure to use ASIO whenever possible in your programs. Try ASIO for Winamp plugin, or better yet, use Foobar2000 instead.

3. Set latency a little higher so that it does not drop out, cutting sound. Try something like 256 samples or more.

 

Hope this helps.

[ferenc]

2.0

 

Mine did something similar on my Macbook Pro, then I changed the USB cable from an ordinary USB cable to a dual head red Kingrex (costs some 4-5x times more ) and works like charm since, no popping, no problem at all and there is a much better sound.....

[kilroy]

Mine did something similar on my Macbook Pro, then I changed the USB cable from an ordinary USB cable to a dual head red Kingrex (costs some 4-5x times more ) and works like charm since, no popping, no problem at all and there is a much better sound.....

 

Mine works even with a cheapass $2.00 cable.

[bailso]

Hi,

 

I took delivery of a 2I2 yesterday (downloaded the very latest drivers) and have since recorded a few songs using Vinyl Studio software. No problems with the quality so far. I set the software gain to the max and used the gain dials on the 2I2 to control recording volume. I use a PC running windows 10 64 bit.

 

The one thing that does intrigue me though is that Vinyl Studio suggests that the 2I2 is limited to 24/48 not 24/192 as claimed. Also, when I check the advanced tab for the device in the Windows Control Panel the max non-exclusive mode is also 24/48. I must confess that my aging ears could not distinguish between recording attempts at 48khz and 96khz but this could also be because the software is simply bit padding.

 

Has anyone struck a similar issue?

 

Thanks and regards

[xyrium]

Are you using ASIO drivers?

 

Hi,

 

I took delivery of a 2I2 yesterday (downloaded the very latest drivers) and have since recorded a few songs using Vinyl Studio software. No problems with the quality so far. I set the software gain to the max and used the gain dials on the 2I2 to control recording volume. I use a PC running windows 10 64 bit.

 

The one thing that does intrigue me though is that Vinyl Studio suggests that the 2I2 is limited to 24/48 not 24/192 as claimed. Also, when I check the advanced tab for the device in the Windows Control Panel the max non-exclusive mode is also 24/48. I must confess that my aging ears could not distinguish between recording attempts at 48khz and 96khz but this could also be because the software is simply bit padding.

 

Has anyone struck a similar issue?

 

Thanks and regards

[jcn3]

Hi,

 

I took delivery of a 2I2 yesterday (downloaded the very latest drivers) and have since recorded a few songs using Vinyl Studio software. No problems with the quality so far. I set the software gain to the max and used the gain dials on the 2I2 to control recording volume. I use a PC running windows 10 64 bit.

 

The one thing that does intrigue me though is that Vinyl Studio suggests that the 2I2 is limited to 24/48 not 24/192 as claimed. Also, when I check the advanced tab for the device in the Windows Control Panel the max non-exclusive mode is also 24/48. I must confess that my aging ears could not distinguish between recording attempts at 48khz and 96khz but this could also be because the software is simply bit padding.

 

Has anyone struck a similar issue?

 

Thanks and regards

 

did you get the v2 version? (v1 versions are still out there and cheaper -- v1 does not support 24/192)