Exasound e28 Losing connection? Running very hot?

[jmdesignz2]

Very strange, my e28 is running very hot and loses the USB connection. Anyone else have a hot running e28 or connection issues?

[exa]

If you need support contact customer service - exaSound Audio Design > About Us > Contact Us

[Fitzcaraldo215]

Very strange, my e28 is running very hot and loses the USB connection. Anyone else have a hot running e28 or connection issues?

 

Nope. And, mine is On 24/7.

[jmdesignz2]

If you need support contact customer service - exaSound Audio Design > About Us > Contact Us

 

Hi - I replied to George the other day but have not heard back. Hope everything is ok?

[exa]

I was also wandering why we don't see your request. Please email us at customerservice at exasound dot com.

[exa]

Hi - I replied to George the other day but have not heard back. Hope everything is ok?

 

jmdesignz2 when you email back to us can you also refer to this post so we can cross-reference your requests on CA and our customer support management system.

[exa]

Hi - I replied to George the other day but have not heard back. Hope everything is ok?

May I ask for the serial number of your device?

[jmdesignz2]

May I ask for the serial number of your device?

 

Hi George-

I want to thank you very much for your personal attention to this matter.

 

I do apologize for my anxious postings. It seems also that Computeraudiophile is time stamping these posts inconsistently which has created a mis-understanding between us. For example, as I type this- it is 5:51pm EDT while the time stamps on CA say 10:54pm.

 

I would like to clearly state that Exasound has been very professional and responded rapidly to all communications.

Very exemplary business and customer service

[jmdesignz2]

here is the google time stamp vs Computeraudiophile time stamps

 

 

It seems CA forum has some sort of time stamp issue

[Kal Rubinson]

Hi George-

I want to thank you very much for your personal attention to this matter.

 

I do apologize for my anxious postings. It seems also that Computeraudiophile is time stamping these posts inconsistently which has created a mis-understanding between us. For example, as I type this- it is 5:51pm EDT while the time stamps on CA say 10:54pm.

I see this post as a 5:54PM event. What time zone have you set in your settings here? GMT?

[jmdesignz2]

I see this post as a 5:54PM event. What time zone have you set in your settings here? GMT?

 

Thanks Kal - I fixed that. Strange that I've always had EDT and it changed to GMT.

 

At any rate, I believe I have figured the e28 issue out. I think...I created a new admin user with fewer installed 3rd party apps and re-installed everything from Exasound and JRiver. Seems to be working now.

 

In the original admin user, seems the Audio Midi interface would randomly revert back from the proper Exasound to "builtin output" but no sound would come out anywhere. There maybe a driver conflict issue

of some sort with that admin user account.

 

I do want to thank George who personally called me to see if he could help troubleshoot. Really great service and support

 

So far, it seems the Exasound e28 is ok. Will do a bit more testing but fingers crossed, we've got a winner here

[Kal Rubinson]

Thanks Kal - I fixed that. Strange that I've always had EDT and it changed to GMT.

 

At any rate, I believe I have figured the e28 issue out. I think...I created a new admin user with fewer installed 3rd party apps and re-installed everything from Exasound and JRiver. Seems to be working now.

 

In the original admin user, seems the Audio Midi interface would randomly revert back from the proper Exasound to "builtin output" but no sound would come out anywhere. There maybe a driver conflict issue

of some sort with that admin user account.

 

I do want to thank George who personally called me to see if he could help troubleshoot. Really great service and support

 

So far, it seems the Exasound e28 is ok. Will do a bit more testing but fingers crossed, we've got a winner here

 

From all of that, I gather you are running with a Mac. I had annoying issues of Audio Midi changing things when external devices were powered on/off. There were other issues but since I have been running my MacMini with BootStrap/Win7, I have had stability. But, then again, I am a Win guy and am likely biased.