Sonicorbiter - The Operating System

[firedog]

58 minutes ago, JBNY said:

So I am paying the $20 but this just feels like a money grab to me. I got this unit during its first few months of launch and it hasn't even been a year and the development cycle has ended? New features only include native dsd support for some DACs, spotify and songcast? For people using this on roon and have a DoP DSD DAC, this just feels like $20 for no reason. Extremely disappointing. 

Gotta say I think you are really overreacting. $20 is probably the minimum to cover the cost of the SD card and to mail it to all customers worldwide, so I don't see how it is in any way a "money grab" - how much do you think is left over from the $20?

 

Jesus already said the update has nothing to do with SQ, just adds some features, and secondary ones at that.  So if you don't want to fund the so-called money grab, just don't order it.

 

Sonore decided that the simplest, most effective way to do the update was through switching the card with the OS pre loaded. Little chance of any issue with this method. The other methods suggested by users would probably result in lots of problems, install failures, upset users and endless support for Sonore.

So both sides win with this method.

 

Most mR owners have at least $700 (including PS) inversted in the mR, and probably $thousands in their systems. $20 bucks is reallly nothing here - the price of one hi-res download. What's the big deal? Again, if the $20 is that big a deal, just don't get the update and you will never know the difference. 

 

 

[firedog]

12 hours ago, Elberoth said:

 

+1

 

Competing SOtM sMS-200 endpoint software had several updates and all of them were free.

 

It is even more surprising if you consider that the manufacturing cost if each unit is ~$150, so their profit for each unit sold (no dealer markup !) is around ~ $500.  

 

1. mR has already had free updates and will have more, so what's your point?

2.Appears that  SOtM copied the OS developed by SMG and Sonore and called it something else, so no development costs for them.

3. I'm pretty sure your estimate of the manufacturing cost of the unit is orders of magnitude low. This isn't a factory produced item with part orders numbering in the thousands of pieces. Part and assembly costs are way more than you are assuming. 

4. The predecessor to the SMS-200, the SMS-100, was discontinued by SOtM and now gets no support or development. What will you say in a year or two when the same thing happens to the SMS-200? 

[firedog]

I think some of you who are so confident about your BOM quotes and cost estimates don't have the first clue what you are talking about. Arrogance and ignorance are a dangerous combination. 

[firedog]

4 hours ago, Elberoth said:

- there was no competing products at the time mR was launched to compare it to; it was only after a few months SOtM had shown that the device with similar functionality can be much better build and sell for less (and via a dealer's network not factory direct).

- the second reason was that Sonore was promissing free software updates at the time. 

 

Yes, you have brought this up before....

SOtM obviously have much lower costs due to volume and Korean manufacturing.  And no R&D, as they copied the operating system, apparently.

Sonore not only promised free software updates, they've already provided several, and it's clear they will be prividing more (unless you just REFUSE to buy -buy, the horror - 2.5).

 

Do you have any more "alternate facts" to put up on the page?

[firedog]

11 minutes ago, bunno77 said:

Pretty hard if someone is already invested in the product. 

It's only a firmware update not an entire operating system, again weren't updates promised for life?

 

They are paid members on here so this is a mini protest/complaint. I don't believe I am the only one. 

No, we weren't promised updates for life.

 

AFAIK, it is a new version of the OS. 

If you get the new version, it will have free updates, until Sonore decides it won't. Or until the OS is no longer supported (as happens with all OSes at some point). 

 

What is the big deal? Sonore already said there are no SQ improvements here, so nothing is stopping you from using your present version. 

 

They made a decision that it was best for both users and themselves to do the update on an SD card, as that prevents a lot of user angst (update issues) and support activity by them. Clearly, the percent of failed updates will be orders of magnitude lower with this system.

[firedog]

4 hours ago, m5sime said:

Hi - I believe it's as complex as power off, pop out card noting orientation and pop in new. Power up and do any setup again as settings lost. I'm waiting for mine too 

Just to be clear: you are supposed to shut it down from the web interface, and not buy pulling the plug. In other words, a proper shutdown.

[firedog]

Mine boots up and seemingly works, but Roon doesn't see the RoonReady, LMS doesn't see Squeezelite, and HQP doesn't see the NAA. Hopefully Jeus will be able to straighten it out. (And yes, I've done the "save" bit).

[firedog]

13 hours ago, miguelito said:

v2.5 makes Roon see it as a new device. Open the audio setup and enable it. If you had DSP  settings, suggest you save them while in v2.3, then retrieve them once you have enabled the "new" device.

Nice try, but that doesn't work. 

It also doesn't see my DAC (mytek 192) and that apparently causes some of the other functions not to work.

[firedog]

1 minute ago, andifor said:

 

I guess, I have a different idea of service / customer support. Fast moving trains are not helpful, if customers don't know where they are headed.

Understood. But you do realize it isn't Sonore's responsibility to explain updates of other companies software? Their responsibility is to tell you that 2.5 includes those updates.