dbath Posted December 12, 2015 Share Posted December 12, 2015 Greetings I am new to this forum but have been lurking for a few weeks. So far my lurking has led me to a trial version of Amarra Tidal which I am enjoying very much. My problem is that sometimes when i start Amarra up it starts to display the albums in my library then crashes with the message "Amarra for Tidal quit unexpectedly". Once it starts to crash it keeps on doing it every time I try to start Amarra. The only solution I have found is to uninstall Amarra and reinstall it. This works but is kind of a pain. I have been testing Amarra for less than a week and I have had to do this three times. Has anyone seen this kind of behavior before and can offer some suggestions? Amarra for Tidal is running on a headless mac Mini with OSX 10.8.3, 8 gigs of Ram and connected to a Teac UD-501 via an Audioquest USB cable. I really want this to work since the sound is so good and the selection in Tidal is amazing but I don't think I can put up with the crashes. Thanks for any advice. really enjoy this website and the forums. Regards Doug Link to comment
CR250 Posted December 13, 2015 Share Posted December 13, 2015 Maybe the trial ran out and you need to purchase & activate it. Link to comment
dbath Posted December 13, 2015 Author Share Posted December 13, 2015 No, the trial lasts until December 21. Link to comment
Melvin Posted December 13, 2015 Share Posted December 13, 2015 I've had this happen on occasion with each Amarra product I use. Never had a need to re-install, a simple restart of the Mac righted the ship. Probably a good idea to contact support anyway. Link to comment
Amarra_Support Posted December 13, 2015 Share Posted December 13, 2015 Greetings I am new to this forum but have been lurking for a few weeks. So far my lurking has led me to a trial version of Amarra Tidal which I am enjoying very much. My problem is that sometimes when i start Amarra up it starts to display the albums in my library then crashes with the message "Amarra for Tidal quit unexpectedly". Once it starts to crash it keeps on doing it every time I try to start Amarra. The only solution I have found is to uninstall Amarra and reinstall it. This works but is kind of a pain. I have been testing Amarra for less than a week and I have had to do this three times. Has anyone seen this kind of behavior before and can offer some suggestions? Amarra for Tidal is running on a headless mac Mini with OSX 10.8.3, 8 gigs of Ram and connected to a Teac UD-501 via an Audioquest USB cable. I really want this to work since the sound is so good and the selection in Tidal is amazing but I don't think I can put up with the crashes. Thanks for any advice. really enjoy this website and the forums. Regards Doug Hi Doug, Sorry for the issue you are having, we are aware of it and have addressed it in the upcoming release of Amarra for TIDAL 2.0. In the meantime, try the following: - Quit Amarra for TIDAL - Go to your Amarra for TIDAL folder and double-click on 'Delete TIDAL Preferences.app' - Go to Audio Midi Setup or System Preferences->Sound->Output and set your output device correctly - Re-launch Amarra for TIDAL. If you're still having issues, please write to us at [email protected] If you have any other questions or need assistance, please don't hesitate to contact us. Best regards, __________________________________________________ Sonic Studio Customer Support .:. Sonic Studio, LLC .:. Trust the transparency Link to comment
dbath Posted December 13, 2015 Author Share Posted December 13, 2015 Thanks I'll give that a try. Doug Link to comment
Danny Diaz Posted December 14, 2015 Share Posted December 14, 2015 Hi Doug,Sorry for the issue you are having, we are aware of it and have addressed it in the upcoming release of Amarra for TIDAL 2.0. In the meantime, try the following: - Quit Amarra for TIDAL - Go to your Amarra for TIDAL folder and double-click on 'Delete TIDAL Preferences.app' - Go to Audio Midi Setup or System Preferences->Sound->Output and set your output device correctly - Re-launch Amarra for TIDAL. If you're still having issues, please write to us at [email protected] I am having the same problems as the OP. I have tried the suggested routine, and it worked for about 20 minutes. Then the failing loop comes back. Link to comment
CortlandApple13 Posted January 9, 2016 Share Posted January 9, 2016 Hi Amara_Support, Do you have an anticipated release date for Amarra for TIDAL 2.0? Thanks, Victor Hi Doug,Sorry for the issue you are having, we are aware of it and have addressed it in the upcoming release of Amarra for TIDAL 2.0. In the meantime, try the following: - Quit Amarra for TIDAL - Go to your Amarra for TIDAL folder and double-click on 'Delete TIDAL Preferences.app' - Go to Audio Midi Setup or System Preferences->Sound->Output and set your output device correctly - Re-launch Amarra for TIDAL. If you're still having issues, please write to us at [email protected] Apple iMac Retina computer > Tidal > AudioQuest Carbon USB cable > Intona > Curious USB cable > Schist Yggdrasil DAC > Emotiva XLR cables > Emotiva Stealth 8 powered studio monitors on Auralex MoPAD-XL Isolation Pads. Link to comment
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