The "Official" Aurender Discussion Thread

[KenCyclingNYC]

HELP: How do you get into the settings menu? I thought that you go to "song" and type "settingui" but it's not working... Has it changed? 

[The Computer Audiophile]

1 minute ago, KenCyclingNYC said:

HELP: How do you get into the settings menu? I thought that you go to "song" and type "settingui" but it's not working... Has it changed? 

That was years ago. It isn’t needed. 

[KenCyclingNYC]

so, how do I reformat a drive that's already have music on it?

[The Computer Audiophile]

28 minutes ago, KenCyclingNYC said:

so, how do I reformat a drive that's already have music on it?

Do you have the option in regular settings?

[KenCyclingNYC]

@The Computer Audiophile- no

[jfddoc]

Tidal problem solved!   Thanks Ari!

[PrTv]

Problem solved by updating the app in my iPad. Apologies for my inability to read the thread before posting.

 

Hi...

 

Like others, I also have problem connecting to Tidal ("Client not found" issue). I checked for any new firmware but found that my unit is currently on the most recent one.

 

Have opened the remote assistance request, but as I live in the far side of the world (assuming the support is based in the US), the process is quite inconvenient. I can leave the unit on if the fix happens while I am sleeping, but I understand this assistance needs action on my end to allow access to the unit?

 

Isn't it easier to release a patch that can be deployed to all affected unit via "software update"?

[The Computer Audiophile]

1 hour ago, PrTv said:

Problem solved by updating the app in my iPad. Apologies for my inability to read the thread before posting.

 

Hi...

 

Like others, I also have problem connecting to Tidal ("Client not found" issue). I checked for any new firmware but found that my unit is currently on the most recent one.

 

Have opened the remote assistance request, but as I live in the far side of the world (assuming the support is based in the US), the process is quite inconvenient. I can leave the unit on if the fix happens while I am sleeping, but I understand this assistance needs action on my end to allow access to the unit?

 

Isn't it easier to release a patch that can be deployed to all affected unit via "software update"?

Support isn’t only based in the US. Aurender has support in the US, Europe, and Asia. 

[The Computer Audiophile]

On 10/2/2021 at 10:48 AM, KenCyclingNYC said:

@The Computer Audiophile- no

 

No option like this one to Erase All?

 

[KenCyclingNYC]

no sir, it's not offered 

[AurenderAmerica]

2 hours ago, The Computer Audiophile said:

No option like this one to Erase All?

@The Computer AudiophileChris that option is only available for models with user-installable storage drives.

 

@KenCyclingNYCKen what are you trying to do? You can delete the content of your Aurender's internal storage drive via your computer. Instructions here: How do I delete files or folders on my Aurender music server?

 

Or you can restore the unit to factory settings and erase content under the Settings>Software Update menu.

 

Reminder to everyone: this is not a support forum. If you want Aurender's best support, please use the channels that are available to you. Your primary target for support inquiries should always be to send a Remote Support email ticket from the Conductor app which you can do from the Settings>Help menu. You may also email  "[email protected]" with any questions or concerns. North American customers are most welcome to call me at 888-367-0840. 

 

 

[rwwjr44]

On 10/4/2021 at 3:14 PM, AriMargolis said:

<<snip>>

 

Reminder to everyone: this is not a support forum. If you want Aurender's best support, please use the channels that are available to you. Your primary target for support inquiries should always be to send a Remote Support email ticket from the Conductor app which you can do from the Settings>Help menu. You may also email  "[email protected]" with any questions or concerns. North American customers are most welcome to call me at 888-367-0840. 

 

 

You are somewhat correct. We should use the channels that Aurender set up to report problems. BUT I started this thread when that support from Aurender was often slow and not necessarily very helpful... I am grateful to @AriMargolis for his contributions to the thread and very helpful responses and I will also use the Remote Support feature.

 

But this thread also serves other purposes. It is still valuable because there are many questions that we Aurender owners have that are best answered by other owners. Impressions, synergy with other equipment, etc. There are many non-Aurender owners just interested in our impressions/opinions and there are many times when some useful small feature eludes one of us.

 

Again thank you @AriMargolis your assistance here is invaluable and I hope that you will continue to contribute.

[Len44]

^^^Good point.  I was interested in Aurender and came to this forum area to see what others, especially owners, had to say about these devices.  

 

I was impressed, especially seeing the strong support provided through the presence of Ari Margolis.  His quick and accurate responses when addressing owners issues convinced me that Aurender was the place to be, and that the ownership experience would be delightful.  I must say, I have not been disappointed, and my expectations have in fact been exceeded.

 

Thanks, Ari -- and Aurender.

[The Computer Audiophile]

I'm stuck in this loop of setting a language on my new iPad Pro (M1). Anyone seen this? No matter what I do, the language stays at (Null).

 

[tomwoo]

A newbie question. Is it possible to switch between 110V and 220V AC for N100H/C/SC?

Thanks.

[Anonamemouse]

1 hour ago, tomwoo said:

A newbie question. Is it possible to switch between 110V and 220V AC for N100H/C/SC?

Thanks.

Yes. It switches automatically.

[tomwoo]

6 hours ago, Anonamemouse said:

Yes. It switches automatically.

Thanks. Does this mean N100 has a SMPS inside?

[AurenderAmerica]

7 hours ago, Anonamemouse said:

Yes. It switches automatically.

Actually no, it does not. It has an LPSU. There is a wire jumper inside that needs to be plugged into a different jumper depending on where you are/what voltage you are plugged into. Do NOT take a 110V unit and plug it into a 220V source. You’ll blow at least a fuse and possibly the whole PSU block. @tomwoo

[Anonamemouse]

6 minutes ago, AriMargolis said:

Actually no, it does not. It has an LPSU. There is a wire jumper inside that needs to be plugged into a different jumper depending on where you are/what voltage you are plugged into. Do NOT take a 110V unit and plug it into a 220V source. You’ll blow at least a fuse and possibly the whole PSU block. @tomwoo

Oops... I apologize for my incorrect answer, I wrongly assumed a switching powersupply because the box states 110 - 240 volts.

[tomwoo]

31 minutes ago, AriMargolis said:

Actually no, it does not. It has an LPSU. There is a wire jumper inside that needs to be plugged into a different jumper depending on where you are/what voltage you are plugged into. Do NOT take a 110V unit and plug it into a 220V source. You’ll blow at least a fuse and possibly the whole PSU block. @tomwoo

Thanks Ari. Do you know where can I find the instructions how to change the wire jumper?

[AurenderAmerica]

@tomwooyes, email me at [email protected] and I will provide you with instructions.

[tomwoo]

2 minutes ago, AriMargolis said:

@tomwooyes, email me at [email protected] and I will provide you with instructions.

Will do. Thanks!

[tms]

I am interested in opinions and impressions of side-by-side comparisons of the N20 and W20 (not W20se). Thanks in advance!

[kipdent]

Hello, everyone--

 

I know this is not a support forum for Aurender, and like many have stated, Ari at Aurender is just a fabulous and tireless source of help. However, he has been stumped at an issue I have been having, so I thought I'd share it here to see if others have either resolved it or at least experienced it.

 

I started creating some "Favorites" radio stations for my N100C. Many work right away, while others only work after sleuthing to find a radio station's "hidden URL" from their website (usually using the "Inspect Element" command and locating the streaming URL they are using). However, some I cannot get to work no matter what I try. What's odd is these problematic URLs all work on my network through a browser on my computer (on macOS or Windows), but simply will not function on the N100C. Here is an example for a classical radio station I like, New Hampshire Public Radio (NHPR), that does not work:

 

https://nhpr.streamguys1.com/classical.m3u

 

I find it odd that several other links ending in ".m3u" work fine on my N100C, but this one does not. I wondered if it was something their provider, "Streamguys" does behind the scenes, but after talking with their support department, it doesn't appear they are doing anything unusual.

 

Could anyone here confirm that this URL does not work on their Aurender, or that it does work? Has anyone discovered a URL format trick that seems to allow radio stations to always work on an Aurender? I'm sure anything you can share would help me and perhaps Ari and Aurender, too, to track down what is happening.

 

Thanks--

[AurenderAmerica]

11 minutes ago, kipdent said:

https://nhpr.streamguys1.com/classical.m3u

@kipdent delete the "s" from https and it will work!