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The "Official" Aurender Discussion Thread

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2 hours ago, bmichels said:

I believe I have the same issue with my W20:  I have added some QOBUZ titles to my library, and then later, I want to remove them from my library.... but they stay visible in my library.   Am I doing something wrong, or it is a bug ? 


I’m pretty sure it’s a bug. Had the same issue sometime last year and Aurender had to delete remotely. Didn’t need to delete another album till this recent one so I hadn’t noticed if it was fixed previously, but I guess it still hasn’t. It only happens with albums that tidal has deleted from their library. 


Aurender A10..Oppo UDP 203..Classe' SSP-800..SimAudio Titan MCH Amp..Dali Euphonia MS4s/CS4/Phantom IW..JL Audio F112..Silnote Poseidon Signature XLR.. Pure Note Alluvion speaker cables..Shunyata Research Ztron Alpha HC/Lessloss DFPC PCs..Symposium Svelte Shelf Plus..Billy Bags rack.

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On 10/26/2019 at 4:48 AM, Custodian said:

I agree that footers make a significant difference. Also damping plates on top of the Aurender can help sound  quality. I use HRS support (equipment rack plus feet) and the HRS damping plates. All make a worthwhile difference for my W20.

 

 

My damping material.    Much better than HRS damping plates.... 😉
 
attachThumb2760858 

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4 hours ago, bmichels said:

 

 

My damping material.    Much better than HRS damping plates.... 😉
 
attachThumb2760858 

 

Cool!


Jon

Aurender N100H, Shunyata alpha usb cable, Esoteric N-05 dac/network player, MBL N11 preamp, Bryston 28B SST2 monoblocks, Vienna Acoustics The Music speakers, Kimber Select 1126/1130 ic's, Kimber Select 6063 sc, Shunyata Triton, Shunyata/PS Audio pc's, Shunyata Dark Field Suspension System, Harmonix by Combak footers, Shun Mook Pendulum stand

Industry Affiliation : None

 

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4 hours ago, bmichels said:

 

 

My damping material.    Much better than HRS damping plates.... 😉
 
attachThumb2760858 

 

 

How much did it improve the SQ?  lol

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On 11/5/2019 at 12:31 AM, bmichels said:

I believe I have the same issue with my W20:  I have added some QOBUZ titles to my library, and then later, I want to remove them from my library.... but they stay visible in my library.   Am I doing something wrong, or it is a bug ? 

 

 Aurender's support agreed that it is a bug that they need to fix, and in the mean time they were  very profesionnal and helpful to remove those titles remotly on my W20.  Thanks Aurender.

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11 hours ago, JimK said:

 

 

How much did it improve the SQ?  lol

 

The cat works fine as damping plate, but now I want to test him as damping plateforme/feets, but.... he is not happy with this sugestion to go under the amp ! 

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2 hours ago, bmichels said:

 

 Aurender's support agreed that it is a bug that they need to fix, and in the mean time they were  very profesionnal and helpful to remove those titles remotly on my W20.  Thanks Aurender.

 

It’s just the same with Tidal and I have raised it several times with Support.  They recognise it as a bug and keep promising to fix it with a SW update.  But over a year now and still waiting. Don’t hold your breath!!!


Aurender W20 Music Server, Kii Three Active Speakers, Kii Digital Controller

Audioquest Diamond USB, Audioquest Niagara 7000 conditioner, Audioquest NRG-1000 HC mains leads

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First time poster in this thread (long time member here on the site but have been AWOL the past couple of years due to family illness)--I just added an N100H to my system.  It replaced a modified Mac Mini with linear pwr supply running Windows Server on bootcamp partition with Optimizer and JPlay--I was on my second Mac Mini and was starting to have repeated problems, so decided to try the user friendly Aurender solution.  Just installed last night and very pleased with the sound; from initial listening I feel like the SQ is at least as good (not going to say better yet, but I may conclude its better in the future) than via my modified Mac Mini.  I picked up the N100H used (although  it is in mint condition), so I don't know how many hours it has on it.

 

Quick, likely dumb, question (and I admit to not having read all of this thread, although I've tried to do a search for the answer)--the manual and numerous posts speak to opting to use the Standby Mode for the Aurender.  I cannot seem to find this option in the Aurender Settings Menu in the Conductor app.  Is the option still available and if so, how do I find it?

 

Thanks!

 

Randy

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Randy, welcome to the Aurender party. I believe the standby feature was disabled sometime back if memory serves. But at my age it tends to serve less n less these days.

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56 minutes ago, Audioclyde said:

First time poster in this thread (long time member here on the site but have been AWOL the past couple of years due to family illness)--I just added an N100H to my system.  It replaced a modified Mac Mini with linear pwr supply running Windows Server on bootcamp partition with Optimizer and JPlay--I was on my second Mac Mini and was starting to have repeated problems, so decided to try the user friendly Aurender solution.  Just installed last night and very pleased with the sound; from initial listening I feel like the SQ is at least as good (not going to say better yet, but I may conclude its better in the future) than via my modified Mac Mini.  I picked up the N100H used (although  it is in mint condition), so I don't know how many hours it has on it.

 

Quick, likely dumb, question (and I admit to not having read all of this thread, although I've tried to do a search for the answer)--the manual and numerous posts speak to opting to use the Standby Mode for the Aurender.  I cannot seem to find this option in the Aurender Settings Menu in the Conductor app.  Is the option still available and if so, how do I find it?

 

Thanks!

 

Randy

Correct, no standby anymore. Just pause playing and standby kicks in automatically after a few mins.

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I got last year from Aurender the info that Lyrics will be implemented (like in Roon or Deezer) , at some point in version 3 of Conductor. 

V 3.0 is here now and lyrics still not available...  Does someone know if this feature is still planed or has been abandoned ?   

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Hello
My AURENDER back repair at AURENDER Europe for motherboard change and front screen.
The failure is random: when I play a music file, the song plays two to three seconds then it stops four to six times in succession before playing the rest of the file correctly.
Problem on ssd memory?
I made a request for remote assistance.

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12 hours ago, Page47 said:
Hello
My AURENDER back repair at AURENDER Europe for motherboard change and front screen.
The failure is random: when I play a music file, the song plays two to three seconds then it stops four to six times in succession before playing the rest of the file correctly.
Problem on ssd memory?
I made a request for remote assistance.

MyN-10 began doing the same thing after the latest update. I’m using an Ayre DAC. 

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Latest FW is messing up a lot of things. They don't even want to recognize problems. DSD is not working anymore with any of my devices.  First they said it is an legacy dac with odd driver, but it is not working on Audiophilleo 1 either, which is highly compatible.

 

Also support is silent since two weeks. It is definitely a matter of too many devices and subdimensionate dev and support team. 

 

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2 hours ago, Stiv said:

MyN-10 began doing the same thing after the latest update. I’m using an Ayre DAC. 


I also have an Ayre DAC (QX-5).  I’m not going do the update until Aurender straightens things out. 


Aurender N10 music server, Ayre QX-5 & PS Audio DirectStream DACs, PS Audio DMP transport, Ayre KX-R 20 preamp, Ayre MX-R 20mono blocks, Sonus Faber Stradivari speakers, Shunyata Denali 6000S v2/Typhon QR power distributor, Shunyata Research Sigma & Synergistic Research Galileo  cables and power cords. DH Labs digital XLR, BNC, USB, optical cables 

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Some smaller problems here too. When changing sample rates, regularly the left channel is distorted for the first 10 secs or so and then restores again. Using W20 and dCS Rossini Player over USB. Pretty annoying; this never happened before the update. @AriMargolis, could you please chime in?

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1 hour ago, Vincent1234 said:

Some smaller problems here too. When changing sample rates, regularly the left channel is distorted for the first 10 secs or so and then restores again. Using W20 and dCS Rossini Player over USB. Pretty annoying; this never happened before the update. @AriMargolis, could you please chime in?

 

Sorry to hear this. 

 

I have also this, and I thought it was something wrong with my DAC because things disapear when I turn OFF/ON my DAC.   On your side, does this distortion always vanish by itself after 10 sec or so ?  I never had it disapearing by itself, I had to turn OFF/ON my DAC... so I wonder if My problem is the samle as yours ? 

 

anyone else has sometime distortion for the first 10 secs or so after a new track ?

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1 hour ago, AriMargolis said:

Hi gang, yes indeed, there are a couple of known bugs with the recent software update(s) including the following:

 

1. Glitchy playback of the first few seconds of music when using the “play all” command to add an album or playlist to the queue. This actually turns out to be a Conductor App (iOS) issue, and it has been fixed internally. A Conductor app update has been submitted to the App Store for review already. This normally takes a few days, but then it will be available for universal release. @bmichels @Vincent1234 this is the issue you are reporting. Contact me for a beta version of the app if you want it before it becomes available at the App Store. 

 

2. Disrupted high-res playback compatibility with select DACs (Esoteric, Marantz, Teac). This has also been fixed internally and will be resolved universally in a forthcoming firmware update. In the meantime, If you use any of these DACs, contact me at [email protected] - our software team has a fix that can be applied to your Aurender remotely within 1 Korean business day. 

 

@hellrider77’s reported issues have to do with compatibility with a specific DAC. Aurender’s software team will do its best to restore compatibility with that specific DAC once the universal issues have been resolved.  

 

As always, if you are having trouble with your Aurender, please send a Remote Support email request from the Conductor Settings>Help menu. This provides our software engineers with diagnostic logs. ( @Page47 our European rep, Pablo, should be responding to you soon if he has not already).

 

We appreciate any and all bug reports or feedback - it helps us get better and better! We hope that despite these unfortunate bugs, you are enjoying the improvements that come with every update. 

 

Thank you all very much for using Aurender in your systems, and for your patience and cooperation allowing us to fix any issues as quickly as possible. 

 

 

 

Thank you for the great customer support ARI

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8 hours ago, bmichels said:

 

Sorry to hear this. 

 

I have also this, and I thought it was something wrong with my DAC because things disapear when I turn OFF/ON my DAC.   On your side, does this distortion always vanish by itself after 10 sec or so ?  I never had it disapearing by itself, I had to turn OFF/ON my DAC... so I wonder if My problem is the samle as yours ? 

 

anyone else has sometime distortion for the first 10 secs or so after a new track ?

Usually it disappears by itself but not always. Turning DAC on and off often helps indeed. 

Q. to you: with me the problem is always in the left channel only. Strange.. Same with you? Thanks!

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1 hour ago, AriMargolis said:

Hi gang, yes indeed, there are a couple of known bugs with the recent software update(s) including the following:

 

1. Glitchy playback of the first few seconds of music when using the “play all” command to add an album or playlist to the queue. This actually turns out to be a Conductor App (iOS) issue, and it has been fixed internally. A Conductor app update has been submitted to the App Store for review already. This normally takes a few days, but then it will be available for universal release. @bmichels @Vincent1234 this is the issue you are reporting. Contact me for a beta version of the app if you want it before it becomes available at the App Store. 

 

2. Disrupted high-res playback compatibility with select DACs (Esoteric, Marantz, Teac). This has also been fixed internally and will be resolved universally in a forthcoming firmware update. In the meantime, If you use any of these DACs, contact me at [email protected] - our software team has a fix that can be applied to your Aurender remotely within 1 Korean business day. 

 

@hellrider77’s reported issues have to do with compatibility with a specific DAC. Aurender’s software team will do its best to restore compatibility with that specific DAC once the universal issues have been resolved.  

 

As always, if you are having trouble with your Aurender, please send a Remote Support email request from the Conductor Settings>Help menu. This provides our software engineers with diagnostic logs. ( @Page47 our European rep, Pablo, should be responding to you soon if he has not already).

 

We appreciate any and all bug reports or feedback - it helps us get better and better! We hope that despite these unfortunate bugs, you are enjoying the improvements that come with every update. 

 

Thank you all very much for using Aurender in your systems, and for your patience and cooperation allowing us to fix any issues as quickly as possible. 

 

 

Hi Ari,

Thanks for your quick response, much appreciated! I would certainly like to get the beta app already now, as I've already filed a complaint with dealer and distributor of Aurender and dCS. If this is it, all will be happy. Kindly let me know how to achieve this. I'm already a beta tester. 

Thanks again!

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2 hours ago, Vincent1234 said:

Hi Ari,

Thanks for your quick response, much appreciated! I would certainly like to get the beta app already now, as I've already filed a complaint with dealer and distributor of Aurender and dCS. If this is it, all will be happy. Kindly let me know how to achieve this. I'm already a beta tester. 

Thanks again!

Hi Ari,

I just noticed v3.3.60 for iPad has been released 3 days ago. I guess this is the latest version you are referring to? I have installed it and tested it, but the problem is still there. Kindly let me know which options there are.

Thanks, Vincent

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9 hours ago, AriMargolis said:

Hi gang, yes indeed, there are a couple of known bugs with the recent software update(s) including the following:

 

1. Glitchy playback of the first few seconds of music when using the “play all” command to add an album or playlist to the queue. This actually turns out to be a Conductor App (iOS) issue, and it has been fixed internally. A Conductor app update has been submitted to the App Store for review already. This normally takes a few days, but then it will be available for universal release. @bmichels @Vincent1234 this is the issue you are reporting. Contact me for a beta version of the app if you want it before it becomes available at the App Store. 

 

2. Disrupted high-res playback compatibility with select DACs (Esoteric, Marantz, Teac). This has also been fixed internally and will be resolved universally in a forthcoming firmware update. In the meantime, If you use any of these DACs, contact me at [email protected] - our software team has a fix that can be applied to your Aurender remotely within 1 Korean business day. 

 

@hellrider77’s reported issues have to do with compatibility with a specific DAC. Aurender’s software team will do its best to restore compatibility with that specific DAC once the universal issues have been resolved.  

 

As always, if you are having trouble with your Aurender, please send a Remote Support email request from the Conductor Settings>Help menu. This provides our software engineers with diagnostic logs. ( @Page47 our European rep, Pablo, should be responding to you soon if he has not already).

 

We appreciate any and all bug reports or feedback - it helps us get better and better! We hope that despite these unfortunate bugs, you are enjoying the improvements that come with every update. 

 

Thank you all very much for using Aurender in your systems, and for your patience and cooperation allowing us to fix any issues as quickly as possible. 

 

 

Thank you! 

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