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The "Official" Aurender Discussion Thread

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On 2/6/2019 at 11:59 AM, Vincent1234 said:

Same here with my W20. Only happens once every few weeks.

Same here , A10 1.5 y.o “Wait updating data” more often than necessary. 

 

For a time (months back) A10 would do this at short interval s , every 10-15

minutes - perhaps the updates fixed this.?...

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I wonder if this has something to do with the cache SSD.  Is it full? Not properly clearing out?  This should be something that Ari could chime in on.  I have not had this happen with mine.  All of my units have the latest software/firmware.  Then again I also let mine play for hours on end and once I have setup a playlist I don't change things.  Wonder if this has to do with constantly adding and removing songs from the playlist queue?

 

Noushy

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On 2/9/2019 at 9:57 PM, finbad said:

Same here , A10 1.5 y.o “Wait updating data” more often than necessary. 

 

For a time (months back) A10 would do this at short interval s , every 10-15

minutes - perhaps the updates fixed this.?...

 

Do you edit your metadata?

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1 hour ago, Noushy said:

This should be something that Ari could chime in on. 

 

Guys, just a friendly reminder that this is NOT a technical support forum! 

 

Aurender technical support is available via 3 different channels for your convenience:

 

1. Send a remote support email request directly from the Conductor app (Settings>Help>Send Remote Support Request Email)

2. Email directly to [email protected]

3. Telephone Support +1 (888) 367-0840 (monday-friday 9am - 6pm MST.)

 

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Hello RWW ,

 

No , I haven't edited meta data ...

 

 So , I presuppose this should be done and how , please ?

 

 

 

T.I.A.

Edited by finbad
edit word

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46 minutes ago, AriMargolis said:

 

Guys, just a friendly reminder that this is NOT a technical support forum! 

 

Aurender technical support is available via 3 different channels for your convenience:

 

1. Send a remote support email request directly from the Conductor app (Settings>Help>Send Remote Support Request Email)

2. Email directly to [email protected]

3. Telephone Support +1 (888) 367-0840 (monday-friday 9am - 6pm MST.)

 

I think the intention was to discover if this behavior is normal or actually an issue.  It doesn't seem like it affects performance just that it pops up periodically for some of the owners.  Again I personally have not experienced this but the way I listen to music might be why.  I think that is what I was hoping you would answer for us Ari, if this is normal behavior.

 

Noushy

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47 minutes ago, AriMargolis said:

 

Guys, just a friendly reminder that this is NOT a technical support forum! 

 

Aurender technical support is available via 3 different channels for your convenience:

 

1. Send a remote support email request directly from the Conductor app (Settings>Help>Send Remote Support Request Email)

2. Email directly to [email protected]

3. Telephone Support +1 (888) 367-0840 (monday-friday 9am - 6pm MST.)

 

@AriMargolis Hi Ari, I have sent a remote support email request, and Pablo reverted back asking a couple of questions. However no response since then.

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@Noushy the way the db update process works is: 

 

3 minutes after the last "write" activity on the local HDD is detected, the system re-scans the contents of the HDD and creates a new library db which then gets pushed to the iPad. When you get that "downloading data" message on the iPad, it means the app is downloading a new library database as prompted by the Aurender scanner. 

 

I hope this helps to understand.

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17 minutes ago, Emm said:

@AriMargolis Hi Ari, I have sent a remote support email request, and Pablo reverted back asking a couple of questions. However no response since then.

@Emm I can see that Pablo has been discussing this with the software team internally. I assure you they will get back to you shortly.

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This isn't like many of the forums around the web where Peter Lie - Lumin Firmware Lead replies quickly to any all posts requiring assistance.  I guess the support structure is different from Aurender.  Even Auralic has a community support forum where the owner chimes in with answers to questions almost daily.  Aurender might think about looking at what their competitors are doing in regards to support

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31 minutes ago, AriMargolis said:

@Emm I can see that Pablo has been discussing this with the software team internally. I assure you they will get back to you shortly.

@AriMargolisthank you this is great for all of us here

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18 hours ago, finbad said:

Hello RWW ,

 

No , I haven't edited meta data ...

 

 So , I presuppose this should be done and how , please ?

 

 

 

T.I.A.

 

Not unless you have to. Aurender has its own mechanism to compile metadata and I think modifies it sometimes. But many people monitor and update their own metadata offline and sync the files with an Aurender. Every time the HDD is changed the Media Library Scanner will scan the drive(s) and update Aurender's DB (see @AriMargolis's description above). 

 

Here is usual routine:

  1. Download a file or covert a CD to my computer
  2. Carefully check the metadata.
  3. Sync it to the Aurender's HDD and my NAS AND back it up to Amazon AWS
  4. Start the scanner for newly added files on the Aurender (you don't have to do this as your Aurender should automatically do it.
  5. Note: if you use a NAS for direct playback you have to scan via AMM (this I have never done)
Bob

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4 hours ago, rwwjr44 said:

I think modifies it sometimes.

The Aurender platform does not ever modify your files or metadata. The way it displays whatever metadata is tagged to your files may vary slightly from your expectations depending on circumstances, but it doesn't actually touch the files themselves. 

 

Also, with the exception of ripping CDs on the new-ish ACS10,  the Aurender platform does not retrieve any metadata that is not already tagged to your files. So, whatever's in the file is what you get. 

 

There are a number of great tools available (JRiver MediaCenter, mp3Tag, dbPoweramp, bliss, etc.) for editing metadata. You can make edits to the files already stored on your Aurender directly and upon re-scanning, the changes will be reflected in your library.

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4 hours ago, AriMargolis said:

The Aurender platform does not ever modify your files or metadata. The way it displays whatever metadata is tagged to your files may vary slightly from your expectations depending on circumstances, but it doesn't actually touch the files themselves. 

 

Also, with the exception of ripping CDs on the new-ish ACS10,  the Aurender platform does not retrieve any metadata that is not already tagged to your files. So, whatever's in the file is what you get. 

 

There are a number of great tools available (JRiver MediaCenter, mp3Tag, dbPoweramp, bliss, etc.) for editing metadata. You can make edits to the files already stored on your Aurender directly and upon re-scanning, the changes will be reflected in your library.

 

Thanks.

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8 hours ago, rwwjr44 said:

 

Not unless you have to. Aurender has its own mechanism to compile metadata and I think modifies it sometimes. But many people monitor and update their own metadata offline and sync the files with an Aurender. Every time the HDD is changed the Media Library Scanner will scan the drive(s) and update Aurender's DB (see @AriMargolis's description above). 

 

Here is usual routine:

  1. Download a file or covert a CD to my computer
  2. Carefully check the metadata.
  3. Sync it to the Aurender's HDD and my NAS AND back it up to Amazon AWS
  4. Start the scanner for newly added files on the Aurender (you don't have to do this as your Aurender should automatically do it.
  5. Note: if you use a NAS for direct playback you have to scan via AMM (this I have never done)
Bob

  

Thank you for your reply & time , Bob !

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Yes, very nice review.  Thank you.  I have both the N10 and the ASC-10 and I no longer approach ripping CD's with dread.  The one consequence I did not think through was that my N10 hard drive would get sidelined in the process.  It would be nice in the Conductor App permitted one to instruct the ASC-10 to send the download to another Aurender device. 

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8 hours ago, The Computer Audiophile said:

My ACS10 review is up!

 

 

 

Thanks for the great review. With N10 sonic quality, the ACS10 would be a very sensible choice at its price point.

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I was curious on the ACS10 how you use the "folder" function. For instance it says it has a "Music 1" as the first folder.

If you wanted to use one folder as device ripped cds and a separate once as imported from an HDD and label it "Music 2" is it just in the background how the files or stored? Or when using the App do you have to go between "folders" for your different libraries?

 

Also still curious how it handles dsf files. On the website it looks like it handles them natively without any issues or conversion...

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