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Official TIDAL HIFI Streaming Issues Thread


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I just started my Tidal trial subscripting but I haven't been able to figure out how to get the music to play through my system. It'll play through my laptop's internal speakers just fine. I'm on a Macbook Air connected to my amp via a USB cable. I went to the Mac's sound settings and selected my amp for the output, but still no luck. I'm wondering now if it's because I'm using Amarra HiFi to play my ripped CDs.

 

Is there a support phone number for Tidal?

 

Any help would really be appreciated.

 

In the Desktop app, have you looked at Settings, Streaming Tab, and selected the sound output? And since you're into the Amarra sound, you do a trial of Amarra sQ. You then have the Tidal app output to Soundstream and the sQ output to usb device. I would hold off on buying sQ since Amarra for Tidal should be out soon.

 

Also found in there web app menu the FAQ where you can submit a question and they'll get back to you: https://support.tidal.com/hc/en-us

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