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Customer service kudos for Bleep.com


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I purchased Bauhaus' Singles Remastered from Bleep last November in 16/44 FLAC. I just noticed yesterday that the album is now available in 24-bit WAV. I emailed them yesterday evening asking if there is a way I could upgrade without having to pay the full purchase price again, as the high-res was only $2 more.

 

I received this response this morning:

 

As you are a valued 24-bit customer, and the fact we didn't have this on sale when you bought it the first time round, I have upgraded you for free.

 

Bleep Support

 

Now that is great customer support and well under 24 hours turnaround to boot. I was very pleasantly surprised.

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Nice to hear, as I've just purchased a 16/44.1 FLAC recording from them.

One never knows, do one? - Fats Waller

The fairest thing we can experience is the mysterious. It is the fundamental emotion which stands at the cradle of true art and true science. - Einstein

Computer, Audirvana -> optical to EtherREGEN -> microRendu -> ISO Regen -> Pro-Ject Pre Box S2 DAC -> Spectral DMC-12 & DMA-150 -> Vandersteen 3A Signature.

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