Installed SOtM card, jriver doesn't recognize any card?

[JakovH]

Hi,

 

I just installed a SOtM TX USBexp, installed the latest driver. All seems well, the device is recognized in device manager but I can't or at least have yet been able to get jriver to recognize it.

 

I've gone options>Audio>output mode setting and there is nothing there.

 

I've tried output mode and changing the mode then back into settings but nothing.

 

I've followed the instructions to a T. Pretty straight forward as per the norm. What am I missing here?

 

Regards

[JakovH]

Whilst installing the DACs usb driver , it stalls with a windows notice "Please connect the device you want to install and turn it on"

 

I turn it on, this notice reappears shortly afterwards...

 

So at this point I can't even enter windows sounds playback devices.

 

I've tried another USB cable just in case but no difference. I'm not sure what the next port of call is. SOtM support is next to useless so maybe the DAC manufacturer?

[AlainGr]

Hi JakovH,

 

There are a few things that you can check (maybe you already did that ?):

- Is the SOtM TI driver showing in the "Programs Features" from the "Control Panel" ?

- Do you see the TI USB card in the USB section from the "Device Manager" (Control Panel also) ? No exclamation mark in a yellow triangle (that would mean there is something wrong) ?

- Did you connect a molex to the card (this connection looks like a IDE connection with 4 round pins) ? The card will not work without this...

- Have you checked if the "On/Off" red button (controlling the +5V at the USB port) was set to ON ? This allows Windows to "know" something is connected at the other USB side...

- Finally, there are dip switches (or jumpers ? I am not sure) that are normally set to work on the card, but I don't have the little brochure that tells about the settings...

 

I hope this helps...

 

Regards,

[JakovH]

Hi JakovH,

 

There are a few things that you can check (maybe you already did that ?):

- Is the SOtM TI driver showing in the "Programs Features" from the "Control Panel" ?

- Do you see the TI USB card in the USB section from the "Device Manager" (Control Panel also) ? No exclamation mark in a yellow triangle (that would mean there is something wrong) ?

- Did you connect a molex to the card (this connection looks like a IDE connection with 4 round pins) ? The card will not work without this...

- Have you checked if the "On/Off" red button (controlling the +5V at the USB port) was set to ON ? This allows Windows to "know" something is connected at the other USB side...

- Finally, there are dip switches (or jumpers ? I am not sure) that are normally set to work on the card, but I don't have the little brochure that tells about the settings...

 

I hope this helps...

 

Regards,

 

The device shows both in program features and device manager. No conflicts, no issues there.

I've tried a couple of USB cables just in case although they all work connecting mobile or backup devices. No change.

So I pulled the card, checked all the jumpers are set set. Reconnected and made sure the card was firmly seated and the molex well fitted/connected. Again, no change.

 

Lastly I went through both the USB2 and USB3 ports on the motherboard and the Perreaux software/DAC/amp just won't connect and finish installation.

 

I can however get a connection during setup (both mobo and using the on setting only on the SOtM card). When this connection is available during the install, I can enter playback devices and alter the properties.

 

The installation still fails yet the 80i now remains as the playback device and will output sound.

 

 

Strangely enough, the standard USB ports will remain connected without extra voltage but the TX USB - Perreaux combo requires the 5V on? Does this sound correct?

 

 

I guess the end result of music being played suggests success but the failure of the software to install correctly irks me.

[AlainGr]

Hi JakovH,

 

Maybe the Perreaux needs the 5V ON all the time to work ? I suggest that you check with them about this ? When I used the SOtM with my DAC, I had to leave the button ON for the first connection but after I could turn it OFF. Each time I booted the PC (or restarted it), this was required. But maybe you are not talking about the same thing ?

 

As for the installation failing, I would suggest to check on the Perreaux website to see if there is an update for the installation program - better, maybe talk to them ?

 

Regards,